avatar

Stuart M

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(114 reviews)
92

CG
gravatar
CHARLES G.
King, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Professional Porsche maintenance
Knowledgeable staff discuss my concerns and any issues, very attentive, addressed previous problem and made it right, excellent experience
Carmine C. from Carmine's Import Service responded on 02/22/2025 09:38 AM

We really appreciate your feedback! It’s great to hear that our team was able to address your concerns and ensure you had an excellent experience. Attention to detail is kind of our thing, and we’re glad it made a difference for you. If there’s anything else we can help with, don't hesitate to reach out—knowledgeable folks are on standby, ready for action!

Employees worked with

RP
gravatar
Randall P.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Great Experience!
I used Carmines for the first time this past week on my 2019 Alfa Romeo Stelvio Quadrafoglio. Not just anybody can work on these cars and Id heard they were the best around on Alfas. Had a great experience. Wonderful customer service and communication with fair pricing for the platform for what Ive seen for the work done. I had multiple smaller things I hoped they could handle with the nearest dealership being in Raleigh and everything they either knew or looked into and got right back. I feel like there isnt anything they cant handle and will be back with all our vehicles after what weve seen so far! Better than the dealerships Ive worked with in the past for sure!
Carmine C. from Carmine's Import Service responded on 02/14/2025 09:39 AM

We're happy to hear you had such a great experience with your Alfa Romeo Stelvio Quadrafoglio! It's not every day we get to work on a car that turns heads and has a name longer than most of our customers! We're glad our team's expertise and communication matched the high standards of your vehicle. It's always our goal to be the go-to for all things automotive, especially when it comes to those trickier rides. Looking forward to welcoming you and your other vehicles. We promise to keep the magic going!

Employees worked with

CP
gravatar
Chad P.
Burlington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Straight up guys!!
They guys are top notch and the bottle of LeBlu water in your car when they are complete is a nice touch.
Carmine C. from Carmine's Import Service responded on 02/14/2025 09:39 AM

We appreciate you taking the time to share your experience! We're glad to hear you think our team is top notch. And yes, that bottle of LeBlu water is our not-so-secret way of keeping you refreshed while we keep your vehicle in tip-top shape—who knew car service could be so hydrating? Looking forward to assisting you again!

Employees worked with

DB
gravatar
DAVID B.
Stokesdale, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
First Time Customer Experience
As a first time customer, Stuart provided top-notch customer service, ensuring a positive experience from start to finish. I highly recommend them to anyone looking for a trustworthy auto repair shop.
Carmine C. from Carmine's Import Service responded on 02/10/2025 09:37 AM

It's fantastic to hear that your first experience with us was a positive one! We pride ourselves on top-notch customer service—Stuart is certainly a gem in our team. Your recommendation means a lot to us, and we appreciate you spreading the word about our trustworthiness in auto repair. If you ever have any questions or just want to share another experience, you know where to find us. Here's to many more miles and smooth rides ahead!

Employees worked with

LP
gravatar
LEON P.
Winston Salem, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2025
verified customerVerified Customer
10
Professional
Professional
Carmine C. from Carmine's Import Service responded on 02/02/2025 09:39 AM

We appreciate your feedback and are glad to hear that you found our service to be professional. It’s always our goal to provide top-notch service, and it seems like we hit the mark with you! If there's anything we can do to elevate your experience to a full five stars next time, please let us know. We're always here to help!

Employees worked with

JS
gravatar
JIM S.
Thomasville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Battery and oil change
Professional service
as always. Their pick-up service is a life-saver for me. Highly recommended
Jim Sechrist

,
Carmine C. from Carmine's Import Service responded on 01/19/2025 09:37 AM

We appreciate your positive feedback! It's great to hear that our professional service and pick-up service are making life just a little easier. We aim to keep things running smoothly—kind of like a well-oiled machine, but with fewer moving parts and way more coffee. Your recommendation means a lot to us!

Employees worked with

MC
gravatar
MIKE C.
Daphne, AL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
9
Expert service
This repair shop does expert repair on imported cars that other repair shops won’t or can’t do.
Carmine C. from Carmine's Import Service responded on 01/10/2025 09:37 AM

We appreciate your recognition of our work! It’s always a pleasure to tackle those challenging repairs that other shops might shy away from. We're committed to keeping imported cars running smoothly and looking sharp. If you ever have more automotive puzzles for us to solve, just drop by!

Employees worked with

RP
gravatar
ROBERT P.
Kernersville, NC
2020 Tesla Y
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Quick diagnostics and got us back in the road fast!
Everyone at Carmine’s Import Service are amazing to work with. Stuart got us in, diagnosed and our Model Y fixed all by the next day. The car drives like new. Thank you all for your continued service.
Carmine C. from Carmine's Import Service responded on 01/07/2025 09:35 AM

We're delighted to hear about your experience with our team. It's always great to know that our speedy service can get you back on the road with a car that's driving like new again. Stuart truly is a wizard when it comes to diagnostics! Your appreciation for our continued service warms our hearts—let's just say it fuels our passion for what we do. Looking forward to keeping your Model Y in tip-top shape!

Employees worked with

Verified Customer
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
Fast service!
Stuart was great as always!
Carmine C. from Carmine's Import Service responded on 12/20/2024 09:39 AM

We appreciate your feedback and are glad to hear that Stuart made your experience enjoyable! It seems he has a knack for turning the ordinary into extraordinary, one customer at a time. If there's anything else we can assist you with in the future, don't hesitate to reach out!

Employees worked with

DC
gravatar
DAVE C.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Diagnostic
Everyone was friendly and professional.
Carmine C. from Carmine's Import Service responded on 12/15/2024 09:37 AM

We appreciate your feedback and are glad to hear that our team made a positive impression. It's always nice to know that a little friendliness and professionalism can go a long way. If you need anything else, we’re here and ready to help—just think of us as your friendly neighborhood import service!

Employees worked with

TD
gravatar
THERON D.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
10
I enjoyed response and service
I enjoyed the feedback
Carmine C. from Carmine's Import Service responded on 12/14/2024 09:37 AM

We're glad to hear that you enjoyed the feedback! It's always a pleasure to know that our communication hits the mark. If you have any more thoughts or questions, feel free to let us know. We're here to help—and we promise not to turn feedback into a feedback loop!

Employees worked with

KJ
gravatar
KATHY J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2024
verified customerVerified Customer
10
Excellent, Prompt Service
As always, the team at Carmines provided top notch service. I have had them do repairs/service in the recent past on Range Rover and this time on my Lexus. Will continue to call on Carmine’s service for both cars.
Carmine C. from Carmine's Import Service responded on 12/02/2024 09:33 AM

We appreciate your confidence in our team at Carmine's! It's fantastic to hear that we've been able to keep both your Range Rover and Lexus running smoothly. We're like the umpires of car care, ensuring everything's in tip-top shape and calling the best shots for your vehicles. Looking forward to our next round of automotive adventures together!

Employees worked with

Verified Customer
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Tesla service where you can actually speak to people. Holy cow, what a concept.
Will return. Thank you so much on the suspension work on my Model S.
Carmine C. from Carmine's Import Service responded on 11/29/2024 09:34 AM

We appreciate you taking the time to share your experience. It's great to hear that you're pleased with the suspension work on your Model S. We take pride in giving every vehicle the VIP treatment, so it's wonderful to know we hit the mark with yours. Looking forward to your next visit—let's hope it’s for something fun, like adding a bit more horsepower!

Employees worked with

EW
gravatar
EDWARD W.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Great service. Nice people
Great service. Wonderful people. Always dependable.
Carmine C. from Carmine's Import Service responded on 11/19/2024 09:36 AM

We appreciate the kind words about our service and team. It's great to hear that you find us dependable; that's what we aim for! Your satisfaction is what keeps us on our toes. We're glad to have you as part of our Carmine's family. Keep spreading the good vibes!

Employees worked with

MG
gravatar
MICHAEL G.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Can always count on Carmines
I use Carmines because they do a thorough job and they bring issues to my attention. Great work and Stuart is always wonderful to deal with.
Carmine C. from Carmine's Import Service responded on 11/19/2024 09:35 AM

We appreciate your feedback! It's fantastic to hear that you're satisfied with our thoroughness and the attention we give to detail. We strive to keep everything running smoothly, much like a well-oiled engine. As for Stuart, we always knew he had a special touch—almost like he can read cars' minds! Thanks for choosing us, and we're here whenever you need more of that wonderful service.

Employees worked with

PS
gravatar
PATRICK S.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Shifter would not go into gear
Stuart and the crew pushed my car across the street where it broke down saving me a tow charge, thank you!
The car was checked out and it needed a service which was done with the shifter repair, can’t thank you all enough.
Patrick
Carmine C. from Carmine's Import Service responded on 11/05/2024 09:35 AM

We appreciate you taking the time to share your experience! It's great to hear that Stuart and the crew were able to turn a breakdown into a bit of a saving grace (and some unexpected exercise). We're delighted that we could get your car back on the road with the service and shifter repair. If cars could talk, we bet yours would be singing our praises!

Employees worked with

Verified Customer
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
10
Knowledgeable, professional, informative
An ideal customer experience!
Carmine C. from Carmine's Import Service responded on 10/08/2024 09:36 AM

We're so glad to hear that you had an ideal customer experience with us! Your satisfaction is our top priority, and knowing that we hit the mark makes all our efforts worthwhile. If there’s anything else we can do to keep that five-star vibe going, just let us know. We'll keep the good times rolling!

Employees worked with

Verified Customer
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2024
verified customerVerified Customer
10
2012 mini cooper
Excellent service from the get go. My repairs were explained in detail and cost for repairs. Quick turnaround time. I would highly recommend.
Carmine C. from Carmine's Import Service responded on 10/03/2024 09:38 AM

We're delighted to hear that you had an excellent experience with us! It's great to know our team was able to break down the repairs and costs for you – we believe transparency is key. A quick turnaround is just a bonus! Your recommendation means a lot to us, and we appreciate you taking the time to share your thoughts.

Employees worked with

BT
gravatar
BRADLEY T.
Winston Salem, NC
1994 Mercedes-Benz SL500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
9
Great work!
They did great work on my mom 1994 mercedes 500sl.
Dillon S. from Carmine's Import Service responded on 09/26/2024 09:37 AM

We’re glad to hear that you’re pleased with the work on your mom's classic 1994 Mercedes 500SL. It’s always a treat to work on such timeless beauties! If the car could talk, it would probably thank us too. Anytime you or your family needs expert care for those vintage rides, feel free to come back. Happy driving!

Employees worked with

AF
gravatar
Ayodele F.
Mc Leansville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2024
verified customerVerified Customer
9
Perfect Service.
Maxx was very attentive, explained the problems with my car and advised on what is required which helped me in making an informed decision about my car.
Dillon S. from Carmine's Import Service responded on 09/22/2024 09:35 AM

We're glad to hear that Maxx was able to guide you through the car conundrum! It's always our goal to serve up clarity along with our services – no one needs a car mystery on top of everything else. If you ever need more advice or have questions, remember, we're just a pit stop away! Your trust in us means a lot.

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.