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Stuart M

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(123 reviews)
92

SH
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STEVEN H.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2024
verified customerVerified Customer
10
Fiat 509
From start to finish the staff was exceptional especially Stuart
Stephen Hundgen
Stuart M. from Carmine's Import Service responded on 07/16/2024 09:34 AM

We're thrilled to hear that you had a great experience with us, Stephen! Stuart will be delighted to know that his exceptional service stood out to you. Thank you for choosing Carmine's Import Service, and we look forward to serving you again in the future!

Employees worked with

AC
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Anthony Gloria C.
Greensboro, NC
2018 Tesla X
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2024
verified customerVerified Customer
10
Professional,Competent Caring
Service and employees Stuart were professional and competent
Stuart M. from Carmine's Import Service responded on 07/14/2024 09:37 AM

We're thrilled to hear that you found our service and employee, Stuart, to be professional and competent. Thank you for taking the time to share your experience with us. We take pride in providing top-notch service to all our customers. If there's anything else we can do for you, don't hesitate to reach out.

Employees worked with

CP
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Chad P.
Burlington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2024
verified customerVerified Customer
10
These guys are excellent. Super honest and care about customer service.
They are still working on the car but wanted to just give my experience dealing with them during the repair and I’ll give an after repair update. They keep you up to date on progress! Are upfront about the cost and have been super honest.
Stuart M. from Carmine's Import Service responded on 07/07/2024 09:33 AM

Hello Chad,We're thrilled to hear about your positive experience with us so far! Keeping our customers informed and being transparent about costs are top priorities for us. We appreciate your trust in our services and look forward to delivering an outstanding repair for your car. Thank you for taking the time to share your experience!Best regards, Carmine's Import Service

Employees worked with

JL
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Janette L.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2024
verified customerVerified Customer
10
Wonderful service
They were responsible, respectful and thorough.
Stuart M. from Carmine's Import Service responded on 07/04/2024 09:36 AM

We're thrilled that our team took good care of you! Your positive feedback means a lot to us, and we're glad to hear that you found our service responsible, respectful, and thorough. We strive to provide the best experience for all our customers, and we're happy to have met your expectations. Thank you for choosing Carmine's Import Service!

Employees worked with

JC
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JOSEPH C.
Kernersville, NC
2012 Porsche *911 SERIES
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2024
verified customerVerified Customer
10
great work
great work, great, great customer service, but price was a little high at times. My vehicle is running great
Stuart M. from Carmine's Import Service responded on 07/03/2024 09:35 AM

Thank you for taking the time to share your feedback, Joseph. We're delighted to hear that you received great customer service and that your vehicle is running great. We'll take your comments about pricing into consideration as we strive to offer the best value for our customers. We appreciate your business and look forward to serving you again in the future.

Employees worked with

MF
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Marlana F.
Clemmons, NC
2021 Tesla 3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2024
verified customerVerified Customer
10
Wonderful and Truthful Communication
During a very stressful situation, the employees at Carmines helped eliminate the unknown. Their open communication with what was happening with my vehicle and status of repair was very honest and appreciated. Very friendly, knowledgeable and honest.
Stuart M. from Carmine's Import Service responded on 06/29/2024 09:36 AM

We're delighted to have been able to ease some of the stress during a challenging time, and we appreciate your kind words about our open communication and honest approach. It's great to hear that our friendly and knowledgeable team could provide the support you needed. We look forward to the possibility of assisting you again in the future.

Employees worked with

DC
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DANA C.
Kernersville, NC
2017 Mercedes-Benz S550
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2024
verified customerVerified Customer
8
Recent Service
The service was performed, was professional, timely and reasonably priced. I did ask for an inspection, which they said they could do , but didn't perform.
Stuart M. from Carmine's Import Service responded on 06/03/2024 09:35 AM

Dear valued customer,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service to be professional, timely, and reasonably priced. However, we sincerely apologize for any inconvenience caused by the requested inspection not being performed. Your comments will be shared with our team to ensure that we address this issue and provide a more consistent experience for all our customers in the future.We appreciate your business and hope to have the opportunity to serve you again in the future.Warm regards,Carmine's Import Service

Employees worked with

LM
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LUDMILLA M.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2024
verified customerVerified Customer
10
Carmine keeps me SAFE on the road.
I stopped by the shop when my Brakes light and another warning light came on my dash. When they realized it was my brakes, they immediately arranged to have the brakes serviced. Had they not taken the time to see me when I stopped by as well as arrange to service the brakes as an emergency appointment, there was a chance I would have had brake failure. Carmine keep me SAFE!
Employees worked with

Verified Customer
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2024
verified customerVerified Customer
10
A+ Service
I dropped my Porsche off for brakes. Stuart was very professional. The worked was completed when they promised and it was clean. Premium water and mint waiting on me in the car. I just like that special touch. I will definitely go back with my other imports.
Employees worked with

Verified Customer
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2024
verified customerVerified Customer
10
Great
Great service, kept us well informed on our car
Employees worked with

Verified Customer
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2024
verified customerVerified Customer
10
Excellent
Professional and courteous service
Employees worked with

JC
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JARMILA C.
King, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2024
verified customerVerified Customer
10
I love my service
I have never had a bad experience. I get top notch service. And they accommodate my last minute appointments. There service time is quick and accurate.
Employees worked with

AS
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ANDREW S.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2024
verified customerVerified Customer
10
Easy to work with
A quality company that are easy to work with and provide outstanding service
Employees worked with

PD
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PAUL D.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2024
verified customerVerified Customer
10
Prompt, courteous oil service
Routine oil service on my X5M, competitive with dealer specials and convenient, professional, knowledgeable service.
Employees worked with

GZ
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GEORGE Z.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2024
verified customerVerified Customer
10
Cooling line to the T- Charger leak.........
Stuart did a great job knows his craft very well .
Employees worked with

PF
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PATRICIA F.
Level Cross, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2024
verified customerVerified Customer
10
Great customer service
Carmine’s is a high quality car service company. Some of the top reasons I would recommend Carmine’s for any car repair or service:
* they always analyze your car systems and send a itemized report of what is needed to make your car run like new
*they will make no repairs or services without your approval
* they do quality and dependable work
* they use quality products for your car brand
* their business goal is quality not quantity
* they always return your car in pristine condition and washed
* I especially like the pick up and delivery service since I live out of town
* always courteous and willing to go the distance to solve any problems
Carmine’s is the perfect name for their business because they treat your car like it’s their own.
Employees worked with

AM
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ALLISON M.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2024
verified customerVerified Customer
10
Found our place for car Mercedes Benz repairs
We were so happy to get the maintenance service and some other issues they found done the same day we called! Carmines is very professional and they go over the top. They even shuttled my husband back home (to HP) and washed my car. Wow! We are all around impressed and super satisfied with Carmines! Thank you guys! Glad we found you!
Employees worked with

Verified Customer
Thomasville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2024
verified customerVerified Customer
9
Broken window motor
Good service. Always reliable
Employees worked with

VO
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VINCE O.
Advance, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2024
verified customerVerified Customer
10
bmw oil pan gasket repair
if you need your bmw repaired, call carmines and ask for stuart. i cant recommend highly enough.
Employees worked with

CE
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CHRIS E.
Asheboro, NC
1980 Mercedes-Benz 450 SERIES
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2024
verified customerVerified Customer
10
Very professional in troubleshooting the problem with my Mercedes
Stuart kept me updated on the issues with the car and approximate costs required to fix it. Communication was excellent.
Employees worked with
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