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Carmine's Import Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(219 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Since 2008, Carmine’s Import Service has offered comprehensive auto care for European import vehicle owners all over Kernersville, North Carolina. Locally owned and operated, we make sure that you’re driving off in a vehicle you can be proud of. Since 2008, Carmine’s Import Service has offered comprehensive auto care for European import vehicle owners all over Kernersville, North Carolina. Locally owned and operated, we make sure that you’re driving off in a vehicle you can be proud of.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(336) 993-5506

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
318 W. MOUNTAIN ST. KERNERSVILLE, NC 27284 USA
Carmine's Import Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(219 Reviews)

VO
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Victor O.
Evans, GA
2022 Tesla S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Excellent PPI
I was looking at buying a car in the area but I live out of state so I needed to find someone to do a pre purchase inspection. This was an EV as well so it’s a bit more difficult to find an experienced shop that can work on them. The PPI was very thorough and honestly saved me from buying a car that I would have quickly had a great deal of regret with. I can’t recommend Carmines enough. They were a pleasure to deal and everyone I spoke to was knowledgeable.
Carmine C. from Carmine's Import Service responded on 06/10/2025 09:36 AM

It's fantastic to hear about your experience! Finding the right shop for an EV can feel like looking for a needle in a haystack, so we're glad we could help steer you clear of potential regret. It's our goal to ensure our customers have peace of mind when shopping for their next ride. Plus, we like to think of ourselves as the car detectives, revealing all the secrets a vehicle might be hiding. We appreciate your recommendation and hope you find the perfect car that sparks joy, not regrets!

Employees worked with

AM
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Antonio M.
Winston Salem, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2025
verified customerVerified Customer
9
Land Rover Service
Stuart and team was great. First timer here and I will return. Felt the customer service was top notch and they really treat your car as If It were their own!!!
Carmine C. from Carmine's Import Service responded on 06/10/2025 09:36 AM

We really appreciate your feedback and are glad to hear that you felt well taken care of during your first visit. It sounds like Stuart and the team made a great impression! We're committed to treating every car like it’s our own, so it’s wonderful to know that our efforts are noticeable. If there's anything we can do to snag that fifth star on your next visit, don’t hesitate to let us know. We’re always up for a challenge!

Employees worked with

AL
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Ann L.
Lewisville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
9
Car Service
nice folks to work with
Carmine C. from Carmine's Import Service responded on 06/09/2025 09:37 AM

We're delighted to hear that you found our team to be nice folks! We believe a friendly atmosphere makes the car import process a whole lot smoother. It's like visiting your favorite coffee shop, but instead of a latte, you leave with a sweet ride. If you need anything else, just give us a shout!

Employees worked with

AC
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Austin C.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Professional, high quality work.
Everyone here seems very nice and super professional. High quality level of work and they treat the vehicle as if it was their own. They washed the vehicle and provided a complementary bottle of water in the cup holder as a thank you. You will not find this level of luxury many other places. They made sure to call and give updates on the work every step of the way. I would recommend this place to anyone.
Carmine C. from Carmine's Import Service responded on 06/03/2025 09:37 AM

It's fantastic to hear that you had such a positive experience with us! Our team is dedicated to treating every vehicle like a precious heirloom, so it's nice to know they made you feel like royalty—complete with a complimentary drink service! We believe in keeping our customers in the loop, so we're pleased to hear that our communication met your expectations. Recommendations from satisfied customers like you are the highest compliments we could ask for. Looking forward to maintaining that luxury vibe for all who walk through our doors!

Employees worked with

GP
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GEORGE P.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Maintenance repair
Stewart and the guys done a great job as usual and had my car ready to go in the time that they said
Carmine C. from Carmine's Import Service responded on 06/03/2025 09:36 AM

It's great to hear that Stewart and the team hit the mark once again! It sounds like they not only delivered top-notch service but also kept their timing as precise as a Swiss watch. We appreciate your trust in us and look forward to keeping your car in tip-top shape. Keep on cruising!

Employees worked with

AB
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Amanda B.
Walnut Cove, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2025
verified customerVerified Customer
10
Best experience
One of the best experiences I have had in decades. They staff is super friendly, the shop is very clean, the communication is top notch, and the online view of the work needed is a huge help. I will certainly be telling everyone about this shop.
Carmine C. from Carmine's Import Service responded on 05/29/2025 09:37 AM

We're delighted to hear that you had such a fantastic experience with us! It sounds like we hit the right notes: friendly staff, a clean shop, and solid communication. We're glad the online view of the work made things easier for you—after all, it's hard to fix a car when you can't see what's broken. Your recommendation means the world to us, and we appreciate you spreading the good word. Here's to more great experiences ahead!

Employees worked with

AJ
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ALVIN J.
Greensboro, NC
2008 Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Not your average mechanic
Top tier presentation, customer service and workmanship. Other mechanic's can learn a lesson in presentation from Carmine's
Carmine C. from Carmine's Import Service responded on 05/25/2025 09:39 AM

We're delighted to hear that you found our presentation, customer service, and workmanship to be top tier! It sounds like we might need to start giving out "excellence tutorials" to other mechanics. Your feedback means a lot to us, and we’re glad we hit the mark. Here's to keeping the bar high!

Employees worked with

GC
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GARY C.
Pine Hall, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2025
verified customerVerified Customer
9
Trustworthy Reapir Shop
I recently brought my vehicle to Carmine’s Auto Service and was thoroughly impressed with the level of professionalism and transparency they demonstrated throughout the entire process. From the initial inspection to the detailed explanation of the issues, the team was courteous, honest, and extremely thorough.

They took the time to walk me through what my car needed, outlining the necessary repairs with clarity and no pressure. Given the age and mileage of my vehicle, I ultimately decided that the repairs weren’t feasible at this time. However, I greatly appreciated their candor and the fact that they respected my decision without trying to upsell or push unnecessary services.

Though I wasn’t able to move forward with the work on this visit, I will absolutely be returning to Carmine’s in the future. Their integrity and attention to detail have earned my trust.
Carmine C. from Carmine's Import Service responded on 05/15/2025 09:38 AM

It's fantastic to hear that you had such a positive experience at Carmine’s Auto Service! We're all about transparency and making sure our customers feel informed and comfortable with their decisions. It's great that you appreciated our team's approach—we promise we don’t bite, even if your car might have some bumps and bruises. While we’re sorry to hear that you couldn’t move forward with the repairs this time, we totally respect your choice and are here whenever you feel ready to give your vehicle a little TLC. We look forward to welcoming you back!

Employees worked with

SG
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SAM G.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Very professional communication and excellent service.
We were provided a very thorough overall health report on our vehicle. We were able to review it and discuss with the Service Writer Maxx as well as the technician Dylan who inspected our car and completed the work. They were able to fix everything we agreed upon at a very reasonable cost. Carmine runs a very efficient auto business with an exceptional crew.
Carmine C. from Carmine's Import Service responded on 05/13/2025 09:43 AM

It's fantastic to hear that you received such a comprehensive health report on your vehicle. Maxx and Dylan must have felt like superheroes providing top-notch service. It’s great to know that everything was addressed and within a budget that didn’t require a second mortgage. We take pride in our team’s efficiency and dedication, so your kind words about them truly light up our day. Here’s to keeping your vehicle happy and healthy on the road!


WM
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WILLIAM M.
2018 Tesla S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Better Than Tesla Service Center: Outstanding Experience with Maxx from Carmine’s
I recently had my Tesla serviced by Maxx from Carmine’s and I can honestly say the experience was far better than any I’ve experienced at the Tesla service center. What set this appointment apart had nothing to do with mints, bottled water, or pamphlets. It was all about Maxx’s excellent communication, professionalism and the way he took the time to answer all my questions. Maxx kept me informed every step of the way, explained everything clearly and made sure I felt comfortable with the entire process. The actual service was top notch and my car is running perfectly. If you want a service experience that truly puts the customer first, I highly recommend Maxx from Carmine’s. This was hands down better than anything I’ve experienced at the Tesla service center and it’s all thanks to Maxx’s dedication and expertise.
Carmine C. from Carmine's Import Service responded on 05/13/2025 09:43 AM

We truly appreciate you sharing your experience with us! It sounds like Maxx really rolled out the red carpet for your Tesla, and we’re always happy when our team’s dedication shines through in their work. After all, a little friendly communication and expert service can make all the difference, and it seems Maxx nailed it. We are glad to hear your car is running perfectly—let’s hope it keeps on zooming without a hitch! Your recommendation means the world to us, and rest assured, we'll continue striving to deliver top-notch service for all our customers.

Employees worked with

CO
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Chris O.
Thomasville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Straightforward and efficient service experience
Had our car towed in and got a word on repairs same day and work completed the next day. Easiest time I’ve had dealing with a service center by far thanks guys!
Carmine C. from Carmine's Import Service responded on 05/10/2025 09:40 AM

We’re glad to hear that your experience was smoother than a freshly paved road! It’s always our goal to keep things efficient and hassle-free for our customers. Getting your car back on the road quickly is what we strive for, and it sounds like we hit the mark this time. If you ever need assistance again, you know where to find us. Happy driving!

Employees worked with

TH
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TAMMY H.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Wonderful customer service!
Not only was the work I took my car in for completed flawlessly but so many little extras that made me feel like a special, valuable customer. My floormats were cleaned, there was a little bottle of water and mint in my car along with a thank you note and even a new keychain on my keys when then were returned. Thank you for such exceptional service!
Carmine C. from Carmine's Import Service responded on 05/06/2025 09:42 AM

We truly appreciate your glowing review! It sounds like we went above and beyond to make your experience not just good, but memorable. Who knew a bottle of water and some mints could turn car service into a five-star spa day? We're glad you felt like a special, valuable customer—because you absolutely are! Your kind words motivate us to keep sprinkling those little extras into our services. We look forward to your next visit!

Employees worked with

MR
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MIKE R.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Professional, knowledgeable & great service!!!
From beginning to end the experience was exceptional. They have earned me as a customer. Very Pleased. Max was very helpful, super knowledgeable and patient. He took the time to answer my questions and go over the everything with me. Getting the Digital Vehicle Health Report was nice touch too. Props to the Tech, C.McCullough. I’ll be back for all my vehicle’s needs. Thanks
Carmine C. from Carmine's Import Service responded on 05/05/2025 09:38 AM

We appreciate your glowing feedback about your experience with us! It's always great to know that our team, especially Max and C. McCullough, made a positive impact during your visit. We're all about making sure you feel informed and confident about your vehicle. We're also glad you enjoyed the Digital Vehicle Health Report—it's one of our favorite ways to keep things transparent. Your loyalty is invaluable, and we look forward to helping you with all your future vehicle needs. Just remember, we're always here, ready to make your car's day a little brighter!

Employees worked with

TD
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THERON D.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Carmine's has serviced my two vehicles with excellent customer service.
Great Customer service
Carmine C. from Carmine's Import Service responded on 04/29/2025 09:42 AM

We appreciate your feedback on our customer service! It's wonderful to hear that you had a positive experience. Our team aims to ensure that every interaction is as smooth as a fine-tuned engine. If there's anything else we can help with, don’t hesitate to reach out.

Employees worked with

SH
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STEVEN H.
Kernersville, NC
2021 Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
9
Customer service
Customer service from Carmines has been a big reason for me using them as my service provider.
Carmine C. from Carmine's Import Service responded on 04/22/2025 09:37 AM

It's fantastic to hear that our customer service has made such a positive impression. We're all about making your experience smooth and enjoyable—like butter on toast, but with a bit more horsepower. Your support means the world to us, and we're delighted to have you as a customer!

Employees worked with
Offers and Posts
?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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? Let's celebrate Stuart McHenry for 8 dedicated years at Carmine's Import Service! Your tireless efforts keep our wheels turning smoothly #EmployeeSpotlight #AutoMaintenance ?

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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? Let's give it up for Dillon S! ? With your 10 years of dedication, you've truly become an indispensable part of our team. Your expertise and positive attitude are a winning combo! #EmployeeSpotlight #TeamPlayer

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. And 0% APR is available. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Pay with affirm. Low monthly payments and 0% financing. Approvals in seconds.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Thanks for the 5-star review, Andrew! ? We're thrilled to hear you found our service outstanding. Making car maintenance easy is what we're all about! ? #CustomerSatisfaction #QualityService

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