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Carmine's Import Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(212 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Since 2008, Carmine’s Import Service has offered comprehensive auto care for European import vehicle owners all over Kernersville, North Carolina. Locally owned and operated, we make sure that you’re driving off in a vehicle you can be proud of. Since 2008, Carmine’s Import Service has offered comprehensive auto care for European import vehicle owners all over Kernersville, North Carolina. Locally owned and operated, we make sure that you’re driving off in a vehicle you can be proud of.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(336) 993-5506

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
318 W. MOUNTAIN ST. KERNERSVILLE, NC 27284 USA
Carmine's Import Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(212 Reviews)

GC
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GARY C.
Pine Hall, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/12/2025
verified customerVerified Customer
9
Trustworthy Reapir Shop
I recently brought my vehicle to Carmine’s Auto Service and was thoroughly impressed with the level of professionalism and transparency they demonstrated throughout the entire process. From the initial inspection to the detailed explanation of the issues, the team was courteous, honest, and extremely thorough.

They took the time to walk me through what my car needed, outlining the necessary repairs with clarity and no pressure. Given the age and mileage of my vehicle, I ultimately decided that the repairs weren’t feasible at this time. However, I greatly appreciated their candor and the fact that they respected my decision without trying to upsell or push unnecessary services.

Though I wasn’t able to move forward with the work on this visit, I will absolutely be returning to Carmine’s in the future. Their integrity and attention to detail have earned my trust.
Employees worked with

SG
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SAM G.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Very professional communication and excellent service.
We were provided a very thorough overall health report on our vehicle. We were able to review it and discuss with the Service Writer Maxx as well as the technician Dylan who inspected our car and completed the work. They were able to fix everything we agreed upon at a very reasonable cost. Carmine runs a very efficient auto business with an exceptional crew.

WM
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WILLIAM M.
2018 Tesla S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Better Than Tesla Service Center: Outstanding Experience with Maxx from Carmine’s
I recently had my Tesla serviced by Maxx from Carmine’s and I can honestly say the experience was far better than any I’ve experienced at the Tesla service center. What set this appointment apart had nothing to do with mints, bottled water, or pamphlets. It was all about Maxx’s excellent communication, professionalism and the way he took the time to answer all my questions. Maxx kept me informed every step of the way, explained everything clearly and made sure I felt comfortable with the entire process. The actual service was top notch and my car is running perfectly. If you want a service experience that truly puts the customer first, I highly recommend Maxx from Carmine’s. This was hands down better than anything I’ve experienced at the Tesla service center and it’s all thanks to Maxx’s dedication and expertise.
Employees worked with

CO
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Chris O.
Thomasville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Straightforward and efficient service experience
Had our car towed in and got a word on repairs same day and work completed the next day. Easiest time I’ve had dealing with a service center by far thanks guys!
Carmine C. from Carmine's Import Service responded on 05/10/2025 09:40 AM

We’re glad to hear that your experience was smoother than a freshly paved road! It’s always our goal to keep things efficient and hassle-free for our customers. Getting your car back on the road quickly is what we strive for, and it sounds like we hit the mark this time. If you ever need assistance again, you know where to find us. Happy driving!

Employees worked with

TH
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TAMMY H.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Wonderful customer service!
Not only was the work I took my car in for completed flawlessly but so many little extras that made me feel like a special, valuable customer. My floormats were cleaned, there was a little bottle of water and mint in my car along with a thank you note and even a new keychain on my keys when then were returned. Thank you for such exceptional service!
Carmine C. from Carmine's Import Service responded on 05/06/2025 09:42 AM

We truly appreciate your glowing review! It sounds like we went above and beyond to make your experience not just good, but memorable. Who knew a bottle of water and some mints could turn car service into a five-star spa day? We're glad you felt like a special, valuable customer—because you absolutely are! Your kind words motivate us to keep sprinkling those little extras into our services. We look forward to your next visit!

Employees worked with

MR
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MIKE R.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Professional, knowledgeable & great service!!!
From beginning to end the experience was exceptional. They have earned me as a customer. Very Pleased. Max was very helpful, super knowledgeable and patient. He took the time to answer my questions and go over the everything with me. Getting the Digital Vehicle Health Report was nice touch too. Props to the Tech, C.McCullough. I’ll be back for all my vehicle’s needs. Thanks
Carmine C. from Carmine's Import Service responded on 05/05/2025 09:38 AM

We appreciate your glowing feedback about your experience with us! It's always great to know that our team, especially Max and C. McCullough, made a positive impact during your visit. We're all about making sure you feel informed and confident about your vehicle. We're also glad you enjoyed the Digital Vehicle Health Report—it's one of our favorite ways to keep things transparent. Your loyalty is invaluable, and we look forward to helping you with all your future vehicle needs. Just remember, we're always here, ready to make your car's day a little brighter!

Employees worked with

TD
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THERON D.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Carmine's has serviced my two vehicles with excellent customer service.
Great Customer service
Carmine C. from Carmine's Import Service responded on 04/29/2025 09:42 AM

We appreciate your feedback on our customer service! It's wonderful to hear that you had a positive experience. Our team aims to ensure that every interaction is as smooth as a fine-tuned engine. If there's anything else we can help with, don’t hesitate to reach out.

Employees worked with

SH
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STEVEN H.
Kernersville, NC
2021 Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
9
Customer service
Customer service from Carmines has been a big reason for me using them as my service provider.
Carmine C. from Carmine's Import Service responded on 04/22/2025 09:37 AM

It's fantastic to hear that our customer service has made such a positive impression. We're all about making your experience smooth and enjoyable—like butter on toast, but with a bit more horsepower. Your support means the world to us, and we're delighted to have you as a customer!

Employees worked with

Verified Customer
Kernersville, NC
2019 Tesla S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Thank you for the great service
Will be back. First class.
Carmine C. from Carmine's Import Service responded on 04/19/2025 09:39 AM

We appreciate your feedback! It sounds like your experience was top-notch, and we can’t wait to raise the bar even higher on your next visit. First class service is what we aim for, so we’re glad we hit the mark. Looking forward to welcoming you back!

Employees worked with

RL
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Robert L.
Clemmons, NC
2011 Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Very good experience they did a excellent job and I am very pleased
I was very pleased with the job they did and I really appreciate how they took care of me
Carmine C. from Carmine's Import Service responded on 04/15/2025 09:36 AM

It’s fantastic to hear that you were pleased with our service! We believe that attentive care is just as important as the job itself—after all, who wants a car service that’s as cold as a winter day? We appreciate your support and look forward to keeping your car in top shape for you.

Employees worked with

AC
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ALAN C.
Arcadia, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Pre Purchase inspection
These guys can be counted on to do a good job on your vehicle. I got them to do a Per Purchase inspection for a BMW I was getting ready to buy. After a thorough check they point out 9 items on a “must do” list that needed to be addressed soon. This made me more comfortable with my purchase and gave me some negotiating power when we talked purchase price.
Carmine C. from Carmine's Import Service responded on 04/10/2025 09:38 AM

We appreciate you taking the time to share your experience. It's music to our ears to hear that our team could give you the peace of mind you needed before acquiring that BMW. Nothing like a detailed inspection to help you spot potential "fun" surprises down the road. We're glad we could help you feel more confident and equipped during your negotiations. If you ever need another set of eyes on your vehicle, you know where to find us!


JC
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Julie C.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
9
Excellent Service and Good Communication
Maxx at Carmine's kept me informed throughout. Car is in great shape. Highly recommend.
Carmine C. from Carmine's Import Service responded on 04/05/2025 09:45 AM

We're glad to hear Maxx kept you in the loop and that your car is in tip-top shape! It sounds like a winning combination of communication and quality service. We appreciate your high recommendation and are always here to help when you need us again. Keep cruising!

Employees worked with

TS
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TOM S.
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Jag XF
Very thorough get me informed of progress.
Carmine C. from Carmine's Import Service responded on 04/01/2025 09:36 AM

We appreciate you taking the time to share your experience with us. It's great to hear that you found our updates informative. Communication is key in keeping everything on track, and we're committed to making sure you're always in the loop. If you ever have more questions or need further updates, just give us a shout. We're here to help!

Employees worked with

DC
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DANA C.
Kernersville, NC
2017 Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
9
Recent Service
Knowledgeable staff. Discussed my concerns and pointed out potential issues. Very attentive. Excellent experience
Carmine C. from Carmine's Import Service responded on 03/28/2025 09:38 AM

We appreciate your feedback and are delighted to hear that our staff could assist you so effectively. It’s always our goal to address concerns and catch potential issues before they become a bigger headache. If only we had a crystal ball to predict trouble! We're glad your experience was excellent, and we hope we helped make your day a little smoother.

Employees worked with

DP
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Denon P.
Colfax, NC
2008 Mercedes-Benz C63 AMG
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
10
C63
Awesome group of guys. My tech went above and beyond, thank you. Highly recommend.
Carmine C. from Carmine's Import Service responded on 03/11/2025 09:36 AM

We appreciate your feedback and are pleased to hear about your positive experience with our team! It's great to know that our techs are hitting those high notes and going above and beyond. Your recommendation means the world to us, and we’re here to keep that awesome service flowing. If you ever need anything else, just give us a shout!

Employees worked with
Offers and Posts
?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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? Let's celebrate Stuart McHenry for 8 dedicated years at Carmine's Import Service! Your tireless efforts keep our wheels turning smoothly #EmployeeSpotlight #AutoMaintenance ?

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
Learn More

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Take up to $200 OFF your repair order when you pay with affirm. Yeah, really.
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? Let's give it up for Dillon S! ? With your 10 years of dedication, you've truly become an indispensable part of our team. Your expertise and positive attitude are a winning combo! #EmployeeSpotlight #TeamPlayer

?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Take up to $200 OFF your repair order when you pay with affirm. And 0% APR is available. Yeah, really.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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5% OFF up to $200.00 when you Pay with affirm. Low monthly payments. Approvals in seconds. Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
Learn More

Pay with affirm. Low monthly payments and 0% financing. Approvals in seconds.
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?? Thank you for the 5-star review! At Carmine's, we analyze, seek approval, and deliver top-notch service using quality products. Our goal is quality, not quantity, and we go the extra mile for you.
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Thanks for the 5-star review, Andrew! ? We're thrilled to hear you found our service outstanding. Making car maintenance easy is what we're all about! ? #CustomerSatisfaction #QualityService

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