avatar

Stuart M

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(123 reviews)
92

KJ
gravatar
KATHY J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2024
verified customerVerified Customer
10
Excellent, Prompt Service
As always, the team at Carmines provided top notch service. I have had them do repairs/service in the recent past on Range Rover and this time on my Lexus. Will continue to call on Carmine’s service for both cars.
Carmine C. from Carmine's Import Service responded on 12/02/2024 09:33 AM

We appreciate your confidence in our team at Carmine's! It's fantastic to hear that we've been able to keep both your Range Rover and Lexus running smoothly. We're like the umpires of car care, ensuring everything's in tip-top shape and calling the best shots for your vehicles. Looking forward to our next round of automotive adventures together!

Employees worked with

Verified Customer
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Tesla service where you can actually speak to people. Holy cow, what a concept.
Will return. Thank you so much on the suspension work on my Model S.
Carmine C. from Carmine's Import Service responded on 11/29/2024 09:34 AM

We appreciate you taking the time to share your experience. It's great to hear that you're pleased with the suspension work on your Model S. We take pride in giving every vehicle the VIP treatment, so it's wonderful to know we hit the mark with yours. Looking forward to your next visit—let's hope it’s for something fun, like adding a bit more horsepower!

Employees worked with

EW
gravatar
EDWARD W.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Great service. Nice people
Great service. Wonderful people. Always dependable.
Carmine C. from Carmine's Import Service responded on 11/19/2024 09:36 AM

We appreciate the kind words about our service and team. It's great to hear that you find us dependable; that's what we aim for! Your satisfaction is what keeps us on our toes. We're glad to have you as part of our Carmine's family. Keep spreading the good vibes!

Employees worked with

MG
gravatar
MICHAEL G.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Can always count on Carmines
I use Carmines because they do a thorough job and they bring issues to my attention. Great work and Stuart is always wonderful to deal with.
Carmine C. from Carmine's Import Service responded on 11/19/2024 09:35 AM

We appreciate your feedback! It's fantastic to hear that you're satisfied with our thoroughness and the attention we give to detail. We strive to keep everything running smoothly, much like a well-oiled engine. As for Stuart, we always knew he had a special touch—almost like he can read cars' minds! Thanks for choosing us, and we're here whenever you need more of that wonderful service.

Employees worked with

PS
gravatar
PATRICK S.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Shifter would not go into gear
Stuart and the crew pushed my car across the street where it broke down saving me a tow charge, thank you!
The car was checked out and it needed a service which was done with the shifter repair, can’t thank you all enough.
Patrick
Carmine C. from Carmine's Import Service responded on 11/05/2024 09:35 AM

We appreciate you taking the time to share your experience! It's great to hear that Stuart and the crew were able to turn a breakdown into a bit of a saving grace (and some unexpected exercise). We're delighted that we could get your car back on the road with the service and shifter repair. If cars could talk, we bet yours would be singing our praises!

Employees worked with

Verified Customer
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
10
Knowledgeable, professional, informative
An ideal customer experience!
Carmine C. from Carmine's Import Service responded on 10/08/2024 09:36 AM

We're so glad to hear that you had an ideal customer experience with us! Your satisfaction is our top priority, and knowing that we hit the mark makes all our efforts worthwhile. If there’s anything else we can do to keep that five-star vibe going, just let us know. We'll keep the good times rolling!

Employees worked with

Verified Customer
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2024
verified customerVerified Customer
10
2012 mini cooper
Excellent service from the get go. My repairs were explained in detail and cost for repairs. Quick turnaround time. I would highly recommend.
Carmine C. from Carmine's Import Service responded on 10/03/2024 09:38 AM

We're delighted to hear that you had an excellent experience with us! It's great to know our team was able to break down the repairs and costs for you – we believe transparency is key. A quick turnaround is just a bonus! Your recommendation means a lot to us, and we appreciate you taking the time to share your thoughts.

Employees worked with

BT
gravatar
BRADLEY T.
Winston Salem, NC
1994 Mercedes-Benz SL500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
9
Great work!
They did great work on my mom 1994 mercedes 500sl.
Dillon S. from Carmine's Import Service responded on 09/26/2024 09:37 AM

We’re glad to hear that you’re pleased with the work on your mom's classic 1994 Mercedes 500SL. It’s always a treat to work on such timeless beauties! If the car could talk, it would probably thank us too. Anytime you or your family needs expert care for those vintage rides, feel free to come back. Happy driving!

Employees worked with

AF
gravatar
Ayodele F.
Mc Leansville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2024
verified customerVerified Customer
9
Perfect Service.
Maxx was very attentive, explained the problems with my car and advised on what is required which helped me in making an informed decision about my car.
Dillon S. from Carmine's Import Service responded on 09/22/2024 09:35 AM

We're glad to hear that Maxx was able to guide you through the car conundrum! It's always our goal to serve up clarity along with our services – no one needs a car mystery on top of everything else. If you ever need more advice or have questions, remember, we're just a pit stop away! Your trust in us means a lot.

Employees worked with

Verified Customer
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2024
verified customerVerified Customer
10
Great customer service!
I always have the best experience when getting my car serviced here, better than any other I have tried.
Dillon S. from Carmine's Import Service responded on 09/22/2024 09:35 AM

We appreciate your confidence in us! It’s great to hear that your experiences have been top-notch. If only getting an oil change could qualify as a spa day, right? We look forward to keeping your car happy and running smoothly. Your satisfaction is our fuel!

Employees worked with

MO
gravatar
Matthew O.
Greensboro, NC
2022 Tesla Y
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
verified customerVerified Customer
10
Fantastic communication and customer service!
Here's a clearer and easier-to-read version of your review:

---

From the very first contact to picking up my Tesla, Stuart and the team impressed me with their great attitude and expertise. My car is still under warranty, but Tesla’s service appointment was going to take too long, so I decided to try Carmine's instead. They got me in the next day, quickly diagnosed the issue, and had me back on the road within 24 hours. They even provided an Uber voucher for my rides to and from Greensboro. The price was incredibly reasonable. I would recommend them 1000%!
Dillon S. from Carmine's Import Service responded on 09/18/2024 09:34 AM

We're happy to hear that Stuart and the team hit the mark for you! It sounds like we were able to get you back on the road faster than a Tesla can go from 0 to 60. We strive to provide top-notch service, and it looks like the combination of speed, expertise, and a little Uber magic made all the difference. Your recommendation means a lot—it's like a gold star for our service team! Safe travels with your Tesla, and don’t hesitate to reach out if it needs a little more love down the line.

Employees worked with

Verified Customer
Thomasville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
10
AWESOME WORK!!!!
I love this place. They were very thorough in the work they provide to our car. Love the results!!! I mean they provided us a breakdown of everything that was wrong and not wrong with our vehicle. I will DEFINITELY bringing my vehicle back for them to work on EVERY TIME it needs work.
Dillon S. from Carmine's Import Service responded on 09/17/2024 09:35 AM

We're over the moon to hear you love the service we provided! It sounds like your car received the full royal treatment with our thorough breakdown. We aim to keep things clear and straightforward—like a GPS that actually knows where it's going! We're excited to be your go-to for all your vehicle's needs. Your confidence in us makes our engines rev with joy!

Employees worked with

GS
gravatar
GREG S.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Ultra friendly and professional
1st time visit. From the moment you walk in the door to the day after your service is done these folks were great.
Dillon S. from Carmine's Import Service responded on 09/16/2024 09:34 AM

We appreciate you taking the time to share your experience! It sounds like you had a fantastic introduction to our services, and we’re glad to hear that our team made a positive impression from the get-go. We strive to ensure that our customers feel valued and well taken care of. Here’s hoping your next visit is just as great—just with even more laughs. Thanks for choosing us!

Employees worked with

Verified Customer
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2024
verified customerVerified Customer
9
Great customer service experience
Carmine operations is centered on creating creating great value for the customer. I was treated with uttermost respect and courtesy. The service l received was much better than my past experience with the my car's dealership . They went over and beyond to get me situated, and the repair to my car was prompt and excellent. You are always in good hands with Carmine's.
Dillon S. from Carmine's Import Service responded on 09/15/2024 09:35 AM

It's delightful to hear that your experience with us has been better than a previous rendezvous with your dealership. We pride ourselves on treating our customers like royalty—minus the crowns and scepters, of course. Our team is committed to getting you back on the road promptly and efficiently, and it's always great to see that hard work pay off. If your car had a voice, we imagine it would sing our praises! We look forward to keeping those wheels turning smoothly for you in the future.

Employees worked with

Verified Customer
Kernersville, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/03/2024
verified customerVerified Customer
3
Expected better work from Carmine's Import
When I arrived to pick up car the front dash was in my passenger seat. I really don't know if they finished with the work. Was very disappointed after spending $900+ dollars, and $700 in labor fees.
Employees worked with

JC
gravatar
JOSEPH C.
Kernersville, NC
2019 BMW 430i xDrive Gran Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2024
verified customerVerified Customer
10
BMW added to the fleetfleetl
Just purchased this BMW and needed it checked out and get a future forecast on whats coming up with quotes and prices . Carmine's did a great job in a timely manner. Customer service was great, kept me abreast during the investigation process. Everything went real smooth.
Dillon S. from Carmine's Import Service responded on 09/05/2024 09:34 AM

We appreciate your feedback and are glad to hear that your experience with Carmine's Import Service was smooth sailing! It sounds like your BMW is in good hands with our team, and we’re delighted that you found our customer service to be as attentive as a loyal co-pilot. If you have any further questions or need more forecasts on the road ahead, feel free to give us a shout. Safe driving!

Employees worked with

JB
gravatar
JULIA B.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2024
verified customerVerified Customer
10
Amazing...!
From the start Stuart showed concern which I greatly appreciated. He kept me updated on all that Carmine's did/or was going to seeking my approval first. Carmine's/Stuart worked on the car until it was fixed. And when I picked it up, it had been washed and I got the impression they were thanking me for letting me fix my car. WOW is all that I can say. Customer service was excellent as well as their ability to fix the car.
Dillon S. from Carmine's Import Service responded on 09/01/2024 09:34 AM

We appreciate the time you took to share your experience. It's always our aim to take care of our customers and their vehicles as if they were our own. Stuart certainly has a knack for keeping everyone in the loop, and we're delighted to hear that you felt so supported throughout the process. Also, who doesn’t enjoy a freshly washed car? It's almost like a spa day for your vehicle! We hope it continues to run smoothly and brings you many miles of trouble-free adventure.

Employees worked with

JB
gravatar
JOSE B.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2024
verified customerVerified Customer
10
Excellent work
Very professional and technically excellent
Dillon S. from Carmine's Import Service responded on 08/03/2024 09:37 AM

Thank you for the fantastic feedback! We're delighted to hear that you found our service to be professional and technically excellent. Providing top-notch service is what we aim for, and we're thrilled to have achieved that with you. Your support means a lot to us, and we can't wait to welcome you back in the future.

Employees worked with

EC
gravatar
Eddie C.
Wake Forest, NC
2022 Tesla X
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2024
verified customerVerified Customer
9
Stuart was very helpful and explained all details of the delay and delivery of my vehicle. I’m happy with Carmines and the work they provided.
Excellent service. Stuart was very helpful in explaining the delay of parts and delivery. I would recommend Carmines to anyone who needs excellent service on their Tesla.
Dillon S. from Carmine's Import Service responded on 07/28/2024 09:35 AM

Thank you for taking the time to share your experience, Eddie. We're delighted to hear that Stuart provided you with excellent service and handled the delay of parts and delivery very professionally. We appreciate your recommendation and look forward to serving you in the future.

Employees worked with

AL
gravatar
Ann L.
Lewisville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2024
verified customerVerified Customer
10
Great Service
Service was excellent. Stuart was reassuring that my car was totally safe for traveling after repairs were made as warranted by their analysis. Great communication via emails and texts. Wonderful experience.
Stuart M. from Carmine's Import Service responded on 07/16/2024 09:34 AM

We're thrilled to hear about your wonderful experience with us! Ensuring your car is totally safe for traveling is always our top priority, and we're glad Stuart could provide you with such reassuring service. It's great to know that our communication via emails and texts was helpful to you. We look forward to providing you with excellent service in the future.

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.