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Stuart M

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(114 reviews)
92

Verified Customer
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2024
verified customerVerified Customer
10
Great customer service!
I always have the best experience when getting my car serviced here, better than any other I have tried.
Dillon S. from Carmine's Import Service responded on 09/22/2024 09:35 AM

We appreciate your confidence in us! It’s great to hear that your experiences have been top-notch. If only getting an oil change could qualify as a spa day, right? We look forward to keeping your car happy and running smoothly. Your satisfaction is our fuel!

Employees worked with

MO
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Matthew O.
Greensboro, NC
2022 Tesla Y
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
verified customerVerified Customer
10
Fantastic communication and customer service!
Here's a clearer and easier-to-read version of your review:

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From the very first contact to picking up my Tesla, Stuart and the team impressed me with their great attitude and expertise. My car is still under warranty, but Tesla’s service appointment was going to take too long, so I decided to try Carmine's instead. They got me in the next day, quickly diagnosed the issue, and had me back on the road within 24 hours. They even provided an Uber voucher for my rides to and from Greensboro. The price was incredibly reasonable. I would recommend them 1000%!
Dillon S. from Carmine's Import Service responded on 09/18/2024 09:34 AM

We're happy to hear that Stuart and the team hit the mark for you! It sounds like we were able to get you back on the road faster than a Tesla can go from 0 to 60. We strive to provide top-notch service, and it looks like the combination of speed, expertise, and a little Uber magic made all the difference. Your recommendation means a lot—it's like a gold star for our service team! Safe travels with your Tesla, and don’t hesitate to reach out if it needs a little more love down the line.

Employees worked with

Verified Customer
Thomasville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
10
AWESOME WORK!!!!
I love this place. They were very thorough in the work they provide to our car. Love the results!!! I mean they provided us a breakdown of everything that was wrong and not wrong with our vehicle. I will DEFINITELY bringing my vehicle back for them to work on EVERY TIME it needs work.
Dillon S. from Carmine's Import Service responded on 09/17/2024 09:35 AM

We're over the moon to hear you love the service we provided! It sounds like your car received the full royal treatment with our thorough breakdown. We aim to keep things clear and straightforward—like a GPS that actually knows where it's going! We're excited to be your go-to for all your vehicle's needs. Your confidence in us makes our engines rev with joy!

Employees worked with

GS
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GREG S.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Ultra friendly and professional
1st time visit. From the moment you walk in the door to the day after your service is done these folks were great.
Dillon S. from Carmine's Import Service responded on 09/16/2024 09:34 AM

We appreciate you taking the time to share your experience! It sounds like you had a fantastic introduction to our services, and we’re glad to hear that our team made a positive impression from the get-go. We strive to ensure that our customers feel valued and well taken care of. Here’s hoping your next visit is just as great—just with even more laughs. Thanks for choosing us!

Employees worked with

Verified Customer
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2024
verified customerVerified Customer
9
Great customer service experience
Carmine operations is centered on creating creating great value for the customer. I was treated with uttermost respect and courtesy. The service l received was much better than my past experience with the my car's dealership . They went over and beyond to get me situated, and the repair to my car was prompt and excellent. You are always in good hands with Carmine's.
Dillon S. from Carmine's Import Service responded on 09/15/2024 09:35 AM

It's delightful to hear that your experience with us has been better than a previous rendezvous with your dealership. We pride ourselves on treating our customers like royalty—minus the crowns and scepters, of course. Our team is committed to getting you back on the road promptly and efficiently, and it's always great to see that hard work pay off. If your car had a voice, we imagine it would sing our praises! We look forward to keeping those wheels turning smoothly for you in the future.

Employees worked with

Verified Customer
Kernersville, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/03/2024
verified customerVerified Customer
3
Expected better work from Carmine's Import
When I arrived to pick up car the front dash was in my passenger seat. I really don't know if they finished with the work. Was very disappointed after spending $900+ dollars, and $700 in labor fees.
Employees worked with

JC
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JOSEPH C.
Kernersville, NC
2019 BMW 430i xDrive Gran Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2024
verified customerVerified Customer
10
BMW added to the fleetfleetl
Just purchased this BMW and needed it checked out and get a future forecast on whats coming up with quotes and prices . Carmine's did a great job in a timely manner. Customer service was great, kept me abreast during the investigation process. Everything went real smooth.
Dillon S. from Carmine's Import Service responded on 09/05/2024 09:34 AM

We appreciate your feedback and are glad to hear that your experience with Carmine's Import Service was smooth sailing! It sounds like your BMW is in good hands with our team, and we’re delighted that you found our customer service to be as attentive as a loyal co-pilot. If you have any further questions or need more forecasts on the road ahead, feel free to give us a shout. Safe driving!

Employees worked with

JB
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JULIA B.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2024
verified customerVerified Customer
10
Amazing...!
From the start Stuart showed concern which I greatly appreciated. He kept me updated on all that Carmine's did/or was going to seeking my approval first. Carmine's/Stuart worked on the car until it was fixed. And when I picked it up, it had been washed and I got the impression they were thanking me for letting me fix my car. WOW is all that I can say. Customer service was excellent as well as their ability to fix the car.
Dillon S. from Carmine's Import Service responded on 09/01/2024 09:34 AM

We appreciate the time you took to share your experience. It's always our aim to take care of our customers and their vehicles as if they were our own. Stuart certainly has a knack for keeping everyone in the loop, and we're delighted to hear that you felt so supported throughout the process. Also, who doesn’t enjoy a freshly washed car? It's almost like a spa day for your vehicle! We hope it continues to run smoothly and brings you many miles of trouble-free adventure.

Employees worked with

JB
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JOSE B.
High Point, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2024
verified customerVerified Customer
10
Excellent work
Very professional and technically excellent
Dillon S. from Carmine's Import Service responded on 08/03/2024 09:37 AM

Thank you for the fantastic feedback! We're delighted to hear that you found our service to be professional and technically excellent. Providing top-notch service is what we aim for, and we're thrilled to have achieved that with you. Your support means a lot to us, and we can't wait to welcome you back in the future.

Employees worked with

EC
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Eddie C.
Wake Forest, NC
2022 Tesla X
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2024
verified customerVerified Customer
9
Stuart was very helpful and explained all details of the delay and delivery of my vehicle. I’m happy with Carmines and the work they provided.
Excellent service. Stuart was very helpful in explaining the delay of parts and delivery. I would recommend Carmines to anyone who needs excellent service on their Tesla.
Dillon S. from Carmine's Import Service responded on 07/28/2024 09:35 AM

Thank you for taking the time to share your experience, Eddie. We're delighted to hear that Stuart provided you with excellent service and handled the delay of parts and delivery very professionally. We appreciate your recommendation and look forward to serving you in the future.

Employees worked with

AL
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Ann L.
Lewisville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2024
verified customerVerified Customer
10
Great Service
Service was excellent. Stuart was reassuring that my car was totally safe for traveling after repairs were made as warranted by their analysis. Great communication via emails and texts. Wonderful experience.
Stuart M. from Carmine's Import Service responded on 07/16/2024 09:34 AM

We're thrilled to hear about your wonderful experience with us! Ensuring your car is totally safe for traveling is always our top priority, and we're glad Stuart could provide you with such reassuring service. It's great to know that our communication via emails and texts was helpful to you. We look forward to providing you with excellent service in the future.

Employees worked with

SH
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STEVEN H.
Greensboro, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2024
verified customerVerified Customer
10
Fiat 509
From start to finish the staff was exceptional especially Stuart
Stephen Hundgen
Stuart M. from Carmine's Import Service responded on 07/16/2024 09:34 AM

We're thrilled to hear that you had a great experience with us, Stephen! Stuart will be delighted to know that his exceptional service stood out to you. Thank you for choosing Carmine's Import Service, and we look forward to serving you again in the future!

Employees worked with

AC
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Anthony Gloria C.
Greensboro, NC
2018 Tesla X
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2024
verified customerVerified Customer
10
Professional,Competent Caring
Service and employees Stuart were professional and competent
Stuart M. from Carmine's Import Service responded on 07/14/2024 09:37 AM

We're thrilled to hear that you found our service and employee, Stuart, to be professional and competent. Thank you for taking the time to share your experience with us. We take pride in providing top-notch service to all our customers. If there's anything else we can do for you, don't hesitate to reach out.

Employees worked with

CP
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Chad P.
Burlington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2024
verified customerVerified Customer
10
These guys are excellent. Super honest and care about customer service.
They are still working on the car but wanted to just give my experience dealing with them during the repair and I’ll give an after repair update. They keep you up to date on progress! Are upfront about the cost and have been super honest.
Stuart M. from Carmine's Import Service responded on 07/07/2024 09:33 AM

Hello Chad,We're thrilled to hear about your positive experience with us so far! Keeping our customers informed and being transparent about costs are top priorities for us. We appreciate your trust in our services and look forward to delivering an outstanding repair for your car. Thank you for taking the time to share your experience!Best regards, Carmine's Import Service

Employees worked with

JL
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Janette L.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2024
verified customerVerified Customer
10
Wonderful service
They were responsible, respectful and thorough.
Stuart M. from Carmine's Import Service responded on 07/04/2024 09:36 AM

We're thrilled that our team took good care of you! Your positive feedback means a lot to us, and we're glad to hear that you found our service responsible, respectful, and thorough. We strive to provide the best experience for all our customers, and we're happy to have met your expectations. Thank you for choosing Carmine's Import Service!

Employees worked with

JC
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JOSEPH C.
Kernersville, NC
2012 Porsche *911 SERIES
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2024
verified customerVerified Customer
10
great work
great work, great, great customer service, but price was a little high at times. My vehicle is running great
Stuart M. from Carmine's Import Service responded on 07/03/2024 09:35 AM

Thank you for taking the time to share your feedback, Joseph. We're delighted to hear that you received great customer service and that your vehicle is running great. We'll take your comments about pricing into consideration as we strive to offer the best value for our customers. We appreciate your business and look forward to serving you again in the future.

Employees worked with

MF
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Marlana F.
Clemmons, NC
2021 Tesla 3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2024
verified customerVerified Customer
10
Wonderful and Truthful Communication
During a very stressful situation, the employees at Carmines helped eliminate the unknown. Their open communication with what was happening with my vehicle and status of repair was very honest and appreciated. Very friendly, knowledgeable and honest.
Stuart M. from Carmine's Import Service responded on 06/29/2024 09:36 AM

We're delighted to have been able to ease some of the stress during a challenging time, and we appreciate your kind words about our open communication and honest approach. It's great to hear that our friendly and knowledgeable team could provide the support you needed. We look forward to the possibility of assisting you again in the future.

Employees worked with

DC
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DANA C.
Kernersville, NC
2017 Mercedes-Benz S550
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2024
verified customerVerified Customer
8
Recent Service
The service was performed, was professional, timely and reasonably priced. I did ask for an inspection, which they said they could do , but didn't perform.
Stuart M. from Carmine's Import Service responded on 06/03/2024 09:35 AM

Dear valued customer,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service to be professional, timely, and reasonably priced. However, we sincerely apologize for any inconvenience caused by the requested inspection not being performed. Your comments will be shared with our team to ensure that we address this issue and provide a more consistent experience for all our customers in the future.We appreciate your business and hope to have the opportunity to serve you again in the future.Warm regards,Carmine's Import Service

Employees worked with

LM
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LUDMILLA M.
Kernersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2024
verified customerVerified Customer
10
Carmine keeps me SAFE on the road.
I stopped by the shop when my Brakes light and another warning light came on my dash. When they realized it was my brakes, they immediately arranged to have the brakes serviced. Had they not taken the time to see me when I stopped by as well as arrange to service the brakes as an emergency appointment, there was a chance I would have had brake failure. Carmine keep me SAFE!
Employees worked with

Verified Customer
Winston Salem, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2024
verified customerVerified Customer
10
A+ Service
I dropped my Porsche off for brakes. Stuart was very professional. The worked was completed when they promised and it was clean. Premium water and mint waiting on me in the car. I just like that special touch. I will definitely go back with my other imports.
Employees worked with
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