Vancouver Toyota

We appreciate your feedback and are pleased to hear that you found our team to be helpful and kind. Providing a supportive and friendly environment is important to us, and it is rewarding to know that we met your expectations. Your business is valued, and we look forward to assisting you in the future.
Thank you, 
Lori Bonner
Custome Relations Manager 
360-360-4758

We appreciate your feedback regarding your experience with David. It is always rewarding to hear when our team members are able to exceed expectations and provide exceptional service. David's dedication and attention to detail are qualities we highly value, and we are glad they made a positive impact on your visit. Thank you for recommending him and for choosing Vancouver Toyota for your automotive needs.
Thank you, 
Lori Bonner
Customer Relations Manager 
360-360-4758

We appreciate your feedback regarding your experience at our dealership. It is encouraging to hear that Trey and James made the process smooth and comfortable for you. Our team strives to provide excellent service, and it's rewarding to know they were able to meet your needs effectively. Thank you for choosing us for your automotive needs.

We appreciate your feedback and understand your concerns regarding the service recommendations you received. Your experience with our service desk staff is also taken seriously, and it is concerning to hear that you did not feel supported during your visit. We strive to provide accurate assessments and valuable service to our customers, and it's disappointing to learn that we fell short in this instance. Please know that we are committed to improving our communication and service delivery.If you could pleae give me a call at my direct line at 360-360-4758. Your satisfaction is important to us, and we hope to restore your confidence in our services.
Thank you, 
Lori Bonner 
Customer Relations Manager 

Thank you for calling me today, Kenneth. As I said on the phone, we do appreciate you as a customer and want you to know that our family-owned dealership takes our customer concerns seriously.  Your feedback is very importand to us.   Please reach out to me anytime if you have any questions, concerns, or suggestions in the future. Also please note that we will go over your concerns in our meeting this week to make sure that we are working to provide the best customer service possible.
Thank you, 
Lori Bonner
Customer Relations Manager
360-360-4758

We appreciate your positive feedback regarding your experience at our dealership. It's wonderful to hear that our team was able to assist you with your tire issue, and we strive to show goodwill to our valued customers. Your satisfaction is important to us, and we remain committed to providing exceptional service. Thank you for choosing us for your new car purchase.

We appreciate your feedback regarding your recent experience with us. It is concerning to hear that the purchase process did not meet your expectations, especially after having positive interactions in the past. Your frustration is understandable, as our goal is to provide a seamless and straightforward experience, including the decision-making process for our customers. It sounds like the time spent in the Finance Department was particularly frustrating, and I want to apologize for any inconvenience this caused you and your family. Additionally, the lack of follow-up on the questions you had is not the standard we strive to uphold. We value clear and timely communication with our clients and are sorry to hear that this was not your experience. Your comments will be taken seriously as we continuously work to improve our services. Thank you for sharing your concerns, and we hope to better serve you in the future. Pleaes give me a call when you have a moment at 360-360-4758. 
Thank you, 
Lori Bonner
Customer Relations Manager 

We appreciate your feedback and are pleased to hear about your positive experience with our service team. Providing quality service is our priority, and it's rewarding to know that we met your expectations. Your support means a lot to us.

We appreciate your feedback regarding your experience with Esther and Jack. It is great to hear that the trade-in process was effortless and that you found our offers competitive. We strive to provide thorough assistance to ensure our customers feel confident in their purchase decisions.  Thank you for mentioning how helpful Jack was with the process.  Your satisfaction is our priority.
Thank you, 
Lori Bonner 
Customer Relations Manager 
360-360-4758

We appreciate your feedback regarding our inventory. While we are committed to providing a wide selection of vehicles, it's clear we did not meet your expectations in other areas. Your experience is important to us, and we strive to enhance all aspects of our service. If you could please give me a call at 360-360-4758, I would like to get a little more information. 

We appreciate you sharing your experience regarding the service you received. It's great to hear that the team was able to clarify the miscommunication and provide a solution that met your needs. Customer satisfaction is a top priority for us, and we are glad to know that you are pleased with the follow-up. Your feedback helps us to continue improving our services.

It was a pleasure speaking with you today and I apologize that it was not explained to you, that our complimentary carwash stamp was on your paperwork and we didnot explain where our carwash is located. We hope to see you today to get your car washed. We appreciate you as a customer and would appreciate if you would take a moment to rescore us.
Sincerely,

George, we appreciate your feedback regarding the installation of the Garmin Dashcam Mini 3 in your 2024 Corolla Cross Hybrid. It's great to hear that Ruben provided you with excellent assistance and that you were satisfied with the pricing and cleanliness of your vehicle upon delivery. A wait time of almost 10 weeks is not ideal, and we understand the importance of timely service when it comes to your vehicle. Your feedback will be shared with our Parts Department to help us improve our processes moving forward. Thank you for your valuable insights.

We appreciate your feedback regarding your recent experience at our dealership. It is concerning to hear that you have faced delays with the service wait times. We understand how important it is to receive timely service and are continuously working on improving our operations to better accommodate our customers. Your input is invaluable as we strive to enhance our service efficiency. Thank you for bringing this to our attention.
Lori Bonner
Customer Relations Manager 
360-360-4758

Thank you for taking my phone call today.   We do appreicate you as a customer and want you to know that our fmaily owned dealership takes our customer concerns seriously.   Please reach out to me anytime if you have any questions, concerns or suggestions in the future.  
Lori Bonner
Customer Relations Manager 
360-360-4758

Connor, we appreciate your positive feedback regarding our staff, particularly Bobby, and love to hear that you found our team helpful and courteous. Your satisfaction is important to us, and we are committed to providing excellent service to all our customers. Thank you for choosing McCord's Vancouver Toyota!

We appreciate your feedback and are glad to hear that your needs were met quickly. Our team strives to provide efficient service, especially in urgent situations, and it's rewarding to know that you found them helpful. Thank you for choosing us, and we look forward to assisting you in the future.