AL

Amber Luomanen

Vancouver Toyota

Overall Rating

4.8

(26 reviews)

88

Reviews of Amber Luomanen

DM

DANNY M.

Vancouver, WA

03/28/2025

Verified Customer

10

Buying a new RAV4

Amber is great. She is very helpful & fun to work with. She doesn’t sell you a car, she helps you buy a car. She very knowledgeable & answers your questions.

Kerrie K., Service Manager from Vancouver Toyota responded on 03/28/2025 11:48 AM

Danny, thank you for taking the time to share your positive experience. We love to hear that Amber provided you with helpful and knowledgeable service during your car-buying process. We pride ourselves on having a team that genuinely cares about assisting our customers in making informed decisions. Your feedback is greatly appreciated.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

CS

CHARLES S.

Amboy, WA

Toyota Tundra 2WD

01/06/2025

Verified Customer

10

Amber was great as usual

Always a pleasure working with Amber. She is willing to do the busy work (correspondence of texts and emails back and forth) before the visit/appraisal and that is invaluable to me as a consumer.

I have yet to find the same experience with the Service Department.

Lori B. from Vancouver Toyota responded on 01/06/2025 03:11 PM

We appreciate your positive feedback regarding Amber's dedication and thoroughness in handling the pre-visit communication. It’s important to us that our customers feel valued and informed throughout their experience. However, we acknowledge your concerns about the Service Department and regret that your experience has not met your expectations. Your feedback is essential in helping us improve our services. We will take your comments into consideration as we strive to enhance the experience for all of our customers.
Thank you,
Lori Bonner
Customer Relations Manager
360-360-4758

Employees worked with

DK

DAVID K.

Battle Ground, WA

Toyota Tacoma 4WD

01/02/2025

Verified Customer

10

Amber excellent sales team member

Amber was very helpful with organizing our trade in and getting into a new vehicle that suited our family’s needs. Also worked with sales manager to make sure we were getting the best deal available to us. Amber is awesome.

Lori B. from Vancouver Toyota responded on 01/02/2025 06:16 PM

We appreciate your feedback regarding your experience with us. It is great to hear that Amber was instrumental in making your trade-in process smooth and securing a new vehicle that meets your family's needs. We strive to ensure our customers receive the best service and deals possible. Thank you for choosing us, and we hope you enjoy your new vehicle.
Thank you,
Lori Bonner
Customer Relations Manager

Employees worked with

JQ

JENNY Q.

Portland, OR

Toyota RAV4 HYBRID

08/18/2024

Verified Customer

10

Best Dealership Ever!

This is by far the best Dealership I have ever dealt with. No other dealership can even compare to the level of customer service this place has. They actually listen to you and offer all the details without any pressure. To any Oregon residents and everyone else, come to McCords Vancouver Toyota, it's worth the drive.

Lori B. from Vancouver Toyota responded on 08/19/2024 09:11 AM

Dear Jenny, Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience with us at McCords Vancouver Toyota. Providing top-notch customer service and a pressure-free environment is at the core of what we do, and we're delighted that you found our approach to be a standout. We truly appreciate your recommendation, and we hope to see you again in the future. Safe travels and happy driving! Best regards,

Lori Bonner
Customer Relations Manager
Vancovuer Toyota

Employees worked with

JP

JOSEPH P.

Ridgefield, WA

Toyota Tundra 2WD

07/09/2024

Verified Customer

10

Great experience

Great experience with Amber. She didn't play any stupid games and didn't waist any time. This is our third highlander and when we said we didn't want to do a test drive she wasn't trying to force us to get in the car. I was there for service on my truck and my wife was coming after me and Amber asked great questions about what kind of vehicle my wife wants before she was even there. Amber already had a vehicle ready to show as soon as my arrived. It was exactly what my wife wanted and it was great having the vehicle there before my wife arrived. She was very professional. We will definitely use her again.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/09/2024 04:20 PM

Hello Joseph, Thank you for sharing your experience with Amber at Vancouver Toyota! We're thrilled to hear that she provided you with exceptional service and made the car-buying experience smooth and efficient. It's great to know that she was attentive to your needs and had a vehicle ready for your wife before she even arrived. We appreciate your loyalty, and we look forward to assisting you with your future automotive needs. Warm regards, Vancouver Toyota

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

BF

BRIGG F.

Vancouver, WA

Toyota RAV4 HYBRID

07/05/2024

Verified Customer

9

A day with Toyota

Working with Amber was a pleasant experience. Getting all the work finished on our new car on a Sunday was a problem.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/09/2024 11:36 AM

Hi Brigg, We're thrilled to hear that you had a pleasant experience working with Amber. We understand that getting all the work finished on your new car on a Sunday was a bit of a challenge. We appreciate your feedback and will certainly look into how we can improve our service in this aspect. Thank you for choosing Vancouver Toyota, and we hope to see you again soon! Best regards, Vancouver Toyota

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

TL

TYLER L.

Beaverton, OR

06/29/2024

Verified Customer

10

Amazing experience

Amber and the team from sales managers to finance were amazing. I have bought many cars before and this is by far the best experience I have had.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/01/2024 10:14 AM

We're thrilled to hear that Amber and our team provided you with an amazing car-buying experience! We appreciate your loyalty and we're delighted that we could exceed your expectations. If there's anything else we can do for you, don't hesitate to reach out.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

BC

BRENT C.

Camas, WA

Toyota Tacoma 4WD

04/15/2024

Verified Customer

10

Great new car buying experience

Have bought several cars from Vancouver Toyota, always strait forward and fair. Quick and efficient purchase experience. Amber is great to work with.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 04/15/2024 04:59 PM

Thank you for choosing Vancouver Toyota for your car purchases, Brent! We're thrilled to hear that you've had straightforward and fair experiences with us. Amber will be delighted to know that she made a positive impact on your purchase journey. We appreciate your kind words and look forward to serving you again in the future.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

SR

STEPHEN R.

Vancouver, WA

01/21/2024

Verified Customer

9

brought my car in for a window problem

When I brought my car in, the technician checked all of the windows and confirmed all of them were working correctly. He suspected some ice had been preventing the window from going back up.

Kerrie K., Service Manager from Vancouver Toyota responded on 01/22/2024 11:09 AM

Stephen, thank you for sharing your positive experience with our technician! We're glad to hear that they were able to diagnose and fix the issue with your car's windows. Our team is always here to help ensure everything is in working order. We appreciate your business and hope to serve you again in the future.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

CW

CHIH-WEI W.

Camas, WA

08/08/2023

Verified Customer

3

Pool paint quality and engine checking alarm of the brand new vehicle

Pool paint quality of several area, discolor paint on engine hood, seems bubble of paint on both side bumpers, undercoat of paint close to taillight. Engine checking alarm at 21 miles. I can’t believe this is a brand new vehicle.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 08/10/2023 10:31 AM

Hi,
I know that currently your vehicle is in to inspect the Check Engine Light and also the paint concerns. I did leave you a message today, and would like after the vehicle is completed you to grade your experience with Audri with your current visit.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Verified Customer

La Center, WA

Toyota Tundra 2WD

07/26/2023

Verified Customer

10

New Truck

Amber was great!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/26/2023 04:23 PM

Thank you for taking the time to leave such a positive review! We are so glad to hear that Amber was able to provide you with an excellent experience. We strive to ensure customers are taken care of and we're glad we were able to exceed your expectations.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

MK

MARVIN K.

Vancouver, WA

06/22/2023

Verified Customer

10

Amber was great to work with.

Amber went above and beyond to make sure that we got the vehicle that met our needs and expectations.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 06/22/2023 04:58 PM

Thank you, Marvin, for taking the time to share your wonderful experience with us. We appreciate your kind words regarding Amber. We strive for excellence, so it’s gratifying to receive such positive feedback. We look forward to continuing to serve you in the future.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Verified Customer

Vancouver, WA

06/03/2023

Verified Customer

10

RAV4 Purchase

The purchase of our RAV4 went great. Amber was easy to work with, took care of the details with the purchase including our trade in, helped get everything set up on the RAV4, and got us out the door in a reasonable amount of time. The time with Emily withe the final paperwork went well also. Everything went well and we are very satisfied.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 06/04/2023 08:38 AM

Thank you for taking the time to share your experience with us! We are so pleased to hear that Amber and Emily were able to take care of the details of your purchase and that you left our dealership satisfied. We strive to provide excellent customer service and we are thrilled to hear that we accomplished that for you.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

TY

TAE Y.

Beaverton, OR

05/26/2023

Verified Customer

10

Amazing!! Amber, Marcie, and Nathan, thank you for great experience!!

Flawless experience and plan to come to this dealership in the future because of it!! Love how there is zero pressure to sell anything extra to us like every other dealerships out there that I’ve been to. Amber was very patient, personable, and low-pressure. She was very conscious of any wait time there was and apologized even when we were okay with it considering how busy things were. It was still very nice to see that she was very conscious of my time. Nathan was also very pleasant to work with!! Marcie was also awesome as well, and got us the car I wanted, and I love the new car we got!! Thank you, Marcie, for getting us the car!!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 05/26/2023 03:49 PM

Thank you for your kind review, Tae! We are so pleased to hear that you came away from your experience with us feeling appreciated and that you found our staff to be friendly and helpful. We understand how important it is to have a comfortable and stress-free car buying experience, and we are delighted that you found this with us at Vancouver Toyota. We hope to continue to provide this same level of service to all our customers.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

KB

KIMBERLY B.

Fairview, OR

04/18/2023

Verified Customer

10

Great Sales Experience

Amber our salesperson is very professional, and very personable. She made the buying experience dare I say enjoyable. She is very knowledgeable about Toyotas and owns one herself. She found us our 2023 Prius we were looking for. Our first Toyota. I would definitely buy another vehicle from her again and I will recommend her to family and friend. Mr Music was our finance guy and he made the rest of our buying experience again enjoyable. These two were awesome and answered all of our questions.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 04/19/2023 11:08 AM

Thank you so much for your kind words, Kimberly! We are so glad to hear that Amber and Joe Music made your buying experience enjoyable. We are thrilled that you found the 2023 Prius you were looking for and we hope you enjoy your first Toyota. We appreciate your recommendation and look forward to seeing you again soon!

Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

RY

RICHARD Y.

Ridgefield, WA

Toyota Highlander

04/02/2023

Verified Customer

8

It was easy

A pretty painless experience since most of it was done online or over the phone. Felt we were dealt with fairly. Only dealt with the sales person to finalize the deal, so she was more of a facilitator.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 04/03/2023 09:29 AM

Thank you for your review, Richard! We're glad to hear that you had a painless experience and felt that you were dealt with fairly. We appreciate your feedback and are glad that you were able to finalize the deal with our salesperson.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

CR

CODY R.

Sandy, OR

11/16/2022

Verified Customer

10

Slightly biased review

Hands down the best car buying experience my wife and I have ever had. They were honest, and efficient in every part of the process and for once I feel like I didn’t get taken advantage of on my trade. 12/10 stars.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/16/2022 04:25 PM

Hi Cody,
Thank you for sharing your buying experience with us. We appreciate our customers here at McCord's Vancouver Toyota. Enjoy your new ride!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Verified Customer

Vancouver, WA

11/08/2022

Verified Customer

10

Excellent Service Department Experience From Start to Finish

Professional repairs from a trustworthy team at a very reasonable price. I highly recommend Vancouver Toyota Service Department to all of my friends and family. Purchasing our Toyota vehicles from Vancouver Toyota has always been an easy and stress free experience as well.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/08/2022 01:04 PM

Thank you so much for your review of our Dealership. We appreciate our customers here at McCord's

Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

EK

ERIC K.

Gresham, OR

11/03/2022

Verified Customer

10

Excellent Service

Had a great experience while looking for a new vehicle at the Vancouver Toyota. Amber was extremely helpful and knowledgeable. Made a suggestion for a vehicle that best suited me and my family. I will likely shop at this location again for future purchases.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/04/2022 09:45 AM

Hi Eric,
Thank you for your review of Amber in our Sales Department. We appreciate our customers here
at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

JW

JEAN W.

Portland, OR

09/05/2022

Verified Customer

10

Had a good experience.

Amber was honest and helpful as well as Mike in finance.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 09/05/2022 12:09 PM

Hi Jean
Thank you for your review of Amber in our Sales Department. And for sharing your experience with Mike in finance.
We appreciate our customers here at McCord's Vancouver Toyota. Enjoy your new ride!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

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