Name: Jim Lane
Rating: 4.0

Reviews of Jim Lane

NICHOLAS S.

Gresham, OR

Toyota BZ4X

06/26/2024

Verified Customer

Pleasant experience

I was looking to lease a Toyota utilizing their current lease special. Jim and the finance gentleman offered me exactly what was being advertised with no other hard upsells, unlike two other local dealerships. I would reach out to them again for future auto sales needs.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 06/26/2024 04:29 PM

Dear Nicholas, Thank you for choosing Vancouver Toyota for your leasing needs. We're glad to hear that Jim and our finance team provided you with a positive experience, delivering exactly what was advertised without any unnecessary upsells. We appreciate your feedback and look forward to assisting you with any future auto sales needs. Safe travels, and we hope to see you again soon! Best regards, Vancouver Toyota

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Jim Lane

Verified Customer

Vancouver, WA

Toyota RAV4

05/25/2023

Verified Customer

Bad trade-in experience.

We had our name placed on the waiting list for a RAV4 Hybrid. The estimated wait time was quite long and we were surprised when Jim called and said a vehicle would be available in several weeks. He promptly answered questions and we are now the proud owners of a new car. The trade-in part of the transaction was not so satisfying. Trade-in was single owner car and low mileage for its age. Trade-in value was posed as "take-it or leave it". While we understand they want to make a profit , were very disappointed to see the trade-in listed for sale at nearly 3X the value they paid for. Cannot recommend this dealer if you have a trade-in as part of the transaction.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 05/25/2023 09:57 AM

Thank you for your review and for your business. We regret to hear that you were not satisfied with the trade-in portion of your transaction, and understand your disappointment. We make every effort to fairly assess the value of a trade-in vehicle and to be transparent about our values. We invite you to reach out to us if you have any further questions or concerns. We will have our Customer Relations Manager for Sales reach out to you.

Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Jim Lane

ANTHONY W.

Vancouver, WA

Toyota 4Runner

12/30/2022

Verified Customer

My experience at Vancouver Toyota was so great. With Jim (in sales) Mike (in finance) after purchasing my 4Runner, we came back later that evening with my son, and he bought a car there. Our experience that evening with Nick (in sales) and Nathan (in finance) was just as great. Thanks!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/01/2023 04:38 PM

Hi Anthony,
Thank you for your review of Jim & Mike in our Sales Department. We appreciate our customers here at McCord's Vancouver Toyota. Hope you and your son are enjoying your new rides!!!
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

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The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.