PK

Penny Kelly

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(21 reviews)
76

MR
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MILENA R.
Colton, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Great!
From my email asking if the vehicle was available still to driving it off the lot as my new car, everything was quick, easy & so friendly! I’m so happy with my purchase & absolutely LOVE my new Tacoma
Kerrie K., Service Manager from Vancouver Toyota responded on 02/03/2025 06:35 PM

Milena, our team strives to ensure a smooth and friendly process from start to finish, and it’s wonderful to know that you found everything quick and easy. Enjoy your new Tacoma; we are glad to have been part of your car-buying journey!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

LL
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LEE ANN L.
Longview, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Friendly, helpful, above and beyond!!
My salesperson was Penny Kelly. Penny was very friendly, easy to talk to and did not pressure me at all. I made two trips into the dealership. Penny was willing to be in contact with me on her days off to answer my questions. I live an hour away. Penny took videos of a vehicle that came in after I left the first time and sent them to me after tracking it down in the detail lot! She took us down to the shop on my second trip down, so that the mechanics could put the car I was interested in up on the lift so that my son-in-law could look underneath for himself before I bought the car. Rachel in finance was super nice and explained everything in a way I could understand easily. Both of these employees are assets to your dealership and were a pleasure to work with.
Kerrie K., Service Manager from Vancouver Toyota responded on 01/24/2025 01:56 PM

Lee Ann, we greatly appreciate your positive feedback regarding your experience with Penny and Rachel. It is gratifying to know that their dedication and support made your car buying journey enjoyable and smooth. Penny's commitment to assisting you, even on her days off, and her willingness to facilitate all your questions truly reflects the customer-focused approach we strive for. Additionally, we are pleased to hear that Rachel was able to clearly communicate the financing details. Your recognition of their efforts emphasizes the value they bring to our team. We appreciate your business and wish you all the best with your new vehicle.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

JM
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JOHN M.
Kalama, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2024
verified customerVerified Customer
8
It went smooth and pretty fast
This is our second Tacoma we bought there we love it..
Lori B. from Vancouver Toyota responded on 09/30/2024 07:30 PM

We appreciate your continued trust in us for your vehicle purchases. It's great to hear that you love your second Tacoma. Our team is committed to providing quality service and vehicles, and it's rewarding to know we've met your expectations. Should you have any questions or need assistance in the future, we are here to help.
Thank you, 
Lori Bonner 
Customer Relations Manager 

Employees worked with

DW
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DAVE W.
Crooked River Ranch, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2024
verified customerVerified Customer
10
Outstanding!
Great, everyone was pleasant, helpful, honest. One of the best experiences we've had with a car purchase. Penny was great, she followed up on everything, was very knowledgeable about the process and the vehicle and really hustled to get everything done as quick as possible.
Lori B. from Vancouver Toyota responded on 09/06/2024 11:06 AM

We appreciate your feedback and are pleased to hear about your positive experience with us. It is wonderful to know that our team was able to provide you with helpful and honest service during your car purchase. We take pride in our knowledgeable staff, and we're glad that Penny's efforts made a difference in your experience. Thank you for choosing us for your automotive needs.
Thank you, 
Lori Bonner
Customer Relations Manager 
360-360-4758

Employees worked with

NL
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NANCY L.
La Center, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2024
verified customerVerified Customer
10
Purchase rav 4
Excellent service, quick with no hassle. Penny even connect up my phone to the car before we left.
Kerrie K., Service Manager from Vancouver Toyota responded on 08/05/2024 12:28 PM

Nancy, we're delighted to hear that you had an excellent buying experience and that Penny was able to assist you with connecting your phone to the car hassle-free. We appreciate your business and look forward to seeing you again in the future!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

Verified Customer
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2024
verified customerVerified Customer
10
Exceptional Service
I’m so happy with Vancouver Toyota ?
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 06/14/2024 09:32 AM

We're thrilled to hear that you're happy with Vancouver Toyota! Our team works hard to provide an excellent experience, and it's great to know that we hit the mark. If there's anything else we can do for you, just let us know. Thank you for your support!

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

Verified Customer
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2024
verified customerVerified Customer
8
Friendly Service
Very friendly and attentive service. The detailing/washing was disappointing as there was caked-on dirt on the edges of the vehicle.
Kerrie K., Service Manager from Vancouver Toyota responded on 05/16/2024 03:14 PM

We're so glad to hear that you had a great experience with our friendly and attentive service team. We apologize for the disappointment with the detailing/washing and the caked-on dirt on the edges of your vehicle. We truly appreciate your feedback and will ensure that our detailing team addresses this to provide a more thorough and satisfying experience. Thank you for bringing this to our attention!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

MA
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MARK A.
Welches, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2024
verified customerVerified Customer
10
Excellent experience
Penny made buying a car with my trade an experience of a lifetime! She was more than happy to help me with anything I needed to make the buying process easier than ever! She far exceeded my expectations ?
Kerrie K., Service Manager from Vancouver Toyota responded on 05/06/2024 03:37 PM

Mark, thank you for sharing your incredible experience with Penny at McCord's Vancouver Toyota. We're thrilled to hear that she went above and beyond to make your car buying process a memorable one. We appreciate your kind words and look forward to seeing you again in the future.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

Verified Customer
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2023
verified customerVerified Customer
10
Love my new car
Great service.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/30/2023 05:07 PM

Thank you for choosing Vancouver Toyota. We are delighted that your experience was positive. We strive to provide our customers with the best possible service and are pleased to hear that our efforts were appreciated.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

PL
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PATRICK L.
Corvallis, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2023
verified customerVerified Customer
10
Awesome service
Great seevice
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/29/2023 02:32 PM

Thank you so much for your support, Patrick! We are delighted to hear that you had a positive experience with us at Vancouver Toyota. We strive to provide the best service possible and your feedback helps us to continue to improve.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

JA
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JENNA A.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2023
verified customerVerified Customer
8
Great deal
Drove across the state to pick up my new ride. Great team to be buying a car from.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/24/2023 02:27 PM

Thanks for the great review Jenna! We are thrilled that you drove across the state to pick up your new ride and glad you had a great experience with our team. We appreciate your business and look forward to serving you in the future!

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

CJ
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CHARLEENA J.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023
verified customerVerified Customer
10
Excellent Friendly Service
Penny was great and helped us find what we needed. Extra services we requested were provided with in a day. Mark was quick and efficient and informative. Would definitely go back.
Kerrie K., Service Manager from Vancouver Toyota responded on 10/04/2023 12:08 PM

Thank you, Charleena, for taking the time to share this five-star review. We are so glad that Penny and Mark made your experience a great one. Our team is committed to providing our customers with the best service possible and we are so pleased that you were satisfied with the additional services you requested. We look forward to your next visit.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

NB
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NICOLE B.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2023
verified customerVerified Customer
10
Thank you!
Penny was so easy to work with! She is super kind and knowledgable! She answered all my questions. She made the process of buying my new car easy!
Kerrie K., Service Manager from Vancouver Toyota responded on 09/26/2023 03:01 PM

Thank you so much for your kind words, Nicole! We are delighted to hear that Penny was able to provide you with the great service you deserve. Congratulations on your new vehicle. We are so pleased to have you as a customer and we look forward to seeing you again.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

CH
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CRYSTAL H.
Eugene, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2023
verified customerVerified Customer
10
Treated with integrity and respect ?
I felt that my needs and my happiness with the overall outcome of the transaction really mattered. You don't always find that.
Kerrie K., Service Manager from Vancouver Toyota responded on 09/24/2023 03:28 PM

Thank you, Crystal, for your kind review! We are delighted to hear that your needs were taken care of and that you were happy with the outcome. We take pride in our customer service and strive to make sure each of our customers feel their satisfaction is our top priority.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

TS
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TAMARA S.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2023
verified customerVerified Customer
10
Best car dealership experience
Working with the agent was great. She made sure the whole process went smoothly and took care of everything before I went into financing which seemed to be a much shorter process than I expected.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 08/18/2023 11:14 AM

Thank you so much for your kind words, Tamara. We're thrilled to hear that your experience with us was a pleasant one. We take great pride in making sure our customers have the best experience possible with us. We're so glad to hear that our agent helped make the process go smoothly and that it was shorter than expected. We hope you enjoy your new car.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

Verified Customer
Camas, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2023
verified customerVerified Customer
10
Excellent
Outstanding customer experience by working with Penny. In the past I did not have a good experience at Vancouver Toyota.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 05/22/2023 04:44 PM

Thank you for your kind words about Penny's customer service. We strive to provide outstanding experiences for each and every customer and we apologize for any issues you may have experienced in the past. We're glad that your experience with us this time around was positive.

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

WM
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WILLIAM M.
Battle Ground, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2023
verified customerVerified Customer
9
Penny was great working with
Working worth Penny was great . She work to find a car we were happy with.
Kerrie K., Service Manager from Vancouver Toyota responded on 05/19/2023 02:44 PM

We are thrilled to hear that Penny was able to make your experience at McCord's Vancouver Toyota a positive one. We strive to ensure our customers are pleased with their vehicle and we are grateful that you had such a good experience.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Employees worked with

HV
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HELEN V.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2022
verified customerVerified Customer
10
Hyundai Veloster
Very helpful, not pushy like a lot of car sales people can be. Found the car keys within a couple hours, kept in contact with me throughout the process. Ended up buying the car, had it by the next day. All in all it was a good experience
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/29/2022 12:37 PM

Hi Helen, 
Thank you for your review of our Sales Department. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely, 

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

Verified Customer
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2022
verified customerVerified Customer
10
Amazing!
I’m very happy that Penny Kelly was the one who helped me get my very first car. She’s kind, friendly, fast and communicates well! Please make sure you go to her to have the best experiencie when buying a car:)
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/15/2022 09:25 AM

Hi,
Thank you for sharing your experience working with Penny in our Sales Department. We appreciate
our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

BB
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Bjarne B.
Camas, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
10
Category: Sales
Good service
Was fast and seamless car buying experience
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/31/2022 03:47 PM

Hi Bjarne, 
Thank you for your review of your car buying experience. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with
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