RZ

Rachel Zink

Vancouver Toyota

Overall Rating

4.7

(15 reviews)

80

Reviews of Rachel Zink

LL

LEE ANN L.

Longview, WA

01/23/2025

Verified Customer

10

Friendly, helpful, above and beyond!!

My salesperson was Penny Kelly. Penny was very friendly, easy to talk to and did not pressure me at all. I made two trips into the dealership. Penny was willing to be in contact with me on her days off to answer my questions. I live an hour away. Penny took videos of a vehicle that came in after I left the first time and sent them to me after tracking it down in the detail lot! She took us down to the shop on my second trip down, so that the mechanics could put the car I was interested in up on the lift so that my son-in-law could look underneath for himself before I bought the car. Rachel in finance was super nice and explained everything in a way I could understand easily. Both of these employees are assets to your dealership and were a pleasure to work with.

Kerrie K., Service Manager from Vancouver Toyota responded on 01/24/2025 01:56 PM

Lee Ann, we greatly appreciate your positive feedback regarding your experience with Penny and Rachel. It is gratifying to know that their dedication and support made your car buying journey enjoyable and smooth. Penny's commitment to assisting you, even on her days off, and her willingness to facilitate all your questions truly reflects the customer-focused approach we strive for. Additionally, we are pleased to hear that Rachel was able to clearly communicate the financing details. Your recognition of their efforts emphasizes the value they bring to our team. We appreciate your business and wish you all the best with your new vehicle.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

NS

NATHAN S.

Portland, OR

01/16/2025

Verified Customer

10

Easy to Recommend!! Love my new GR86! :o)

Working with Vancouver Toyota was an excellent experience. I went to around 15 dealerships and car dealers during the last month of car shopping and this was easily the best experience, and this included several luxury brands. They had the car I wanted and the price was fair. My salesperson was Miguel and he was terrific. Rachel in Finance was excellent as well. I also spoke with Laura and Penny- again, great service. I'm looking forward to having my new GR86 serviced here and can highly recommend their sales experience!

Kerrie K., Service Manager from Vancouver Toyota responded on 01/16/2025 07:38 PM

Nathan, we appreciate your feedback and are glad to hear that you had such an excellent experience at McCord's Vancouver Toyota. It’s great to know that after visiting several dealerships, you found our team to stand out. Miguel, Rachel, Laura, and Penny embody our commitment to exceptional service, and we're pleased they had a positive impact on your car-buying journey. We look forward to providing the same level of service during your GR86’s future visits for servicing. Thank you for recommending us; your support means a lot.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

Verified Customer

Vancouver, WA

Toyota RAV4 PRIME

06/01/2024

Verified Customer

10

Best Car Buying Experience Ever

I have purchased numerous new cars in my lifetime, and the experience I had at Vancouver Toyota was by far the best I’ve had. I will definitely recommend this dealer to anyone I know who wants to purchase a new Toyota.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 06/02/2024 01:25 PM

Thank you for choosing Vancouver Toyota for your recent purchase! We're thrilled to hear that our service surpassed your expectations and that you had the best experience with us. Your recommendation means a lot to us, and we greatly appreciate your support. If you have any questions or need further assistance, feel free to reach out to us anytime. We look forward to serving you and your referrals in the future!

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

DK

DEBORAH K.

Portland, OR

10/15/2023

Verified Customer

0

Salesperson literally left to help someone else

We ordered our sienna with Erika who was incredible to work with. On the day we were to pick up our new vehicle, we were assigned Rachel as our salesperson. Everything was worked out as far as price so the turn over should have been quick. IT WAS NOT because Rachel had another customer half way through our interactions she needed to meet with! We sat for two hours alone at her desk! She popped back and forth and said finance should be with us and she was having the car prepped. After we finally met with finance (a cash deal), we had to have Rachel called because she was nowhere in sight. I left to go complete our trade in with CarMax (who offered $3k more than Vancouver Toyota and finished in literally 25 minutes). My husband was to follow once Rachel gave him the keys. He called me 15 minutes later to tell me she didn’t have the car prepped and it would be at least another 30 minutes! When he finally got the minivan, he was heading straight into rush hour traffic as we had been there for over four hours! Note that none of this involved any negotiations, just pure waiting… AND she didn’t even go over the sales checklist! We had no idea where accessories were. Very disappointing and we would never recommend working with her again.

Employees worked with

DR

DESTINY R.

Amboy, WA

09/22/2023

Verified Customer

10

Amazing!

I came over from another dealership that I didn’t have a great experience with in a span of 24hrs. Within the first minute of contacting Vancouver Toyota and then actually meeting with someone to help me get the car I had dreamed about, I had a better experience than the previous dealership. Erika ailerons was amazing at getting the process started over the phone, she made the pre approval easy! When I arrived Rachel Zenk helped in so many ways to be sure I left with my brand new 2023 Toyota RAV4. Kayla Rogers in the finance department helped with the breakdown of everything and helped me fully understand what I was leaving with. Overall Vancouver Toyota will be the only place I shop for cars now and the only place I’ll recommend to others.

Kerrie K., Service Manager from Vancouver Toyota responded on 09/23/2023 03:09 PM

Destiny,
Thank you so much for your kind words! We are so pleased that you had a positive experience with Erika, Rachel, and Kayla. Congratulations on your new Toyota RAV4! Thank you for choosing us. Our motto is We Make it Easy!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

AB

ANMOL B.

Ruston, WA

07/28/2023

Verified Customer

10

Amazing. 5 Star ⭐️

Rachel, Phil and Mike were all around a rockstar team. Thank you for the amazing experience and we definitely recommend them to anyone in the market for a Toyota.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 07/28/2023 03:34 PM

We are so happy to hear that you had a great experience with Rachel, Phil, and Mike! We strive to make sure that each customer has a positive and memorable experience here at Vancouver Toyota. We appreciate your recommendation and look forward to seeing you again soon.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

TM

TIMOTHY M.

Vancouver, WA

Toyota Tacoma 4WD

05/25/2023

Verified Customer

9

Great!

Rachel was great to work with!

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 05/25/2023 04:39 PM

Thank you for the kind review, Timothy! We are so pleased to hear that Rachel was able to provide you with excellent service. We strive to make each customer's experience at Vancouver Toyota as enjoyable as possible.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

Verified Customer

Olympia, WA

Toyota Tacoma 2WD

03/30/2023

Verified Customer

10

Great car buying experience

From my initial contact with Masha, working with Rachel to finalize my purchase and getting through finance, everyone was was fabulous.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 03/31/2023 09:20 AM

Thank you for your kind words! We are so glad to hear that you had a great experience with Masha, Rachel, and our finance team. We strive to provide excellent customer service and are delighted that we could meet your expectations.

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

TL

TAYLOR L.

Portland, OR

03/19/2023

Verified Customer

10

Returning customer happy again

We initially brought our 2018 4 Runner in for maintenance. We were looking around and had talked about trading in for a newer model. We spoke with Rachel about possibilities for us and she wrote up a trade in quote to offer us. We were pleased with the offer and ended up signing for a new 4 Runner. She made the process very easy and straight forward for us and was very down to earth and easy to talk to.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 03/19/2023 03:02 PM

Thank you for your kind words, Taylor! We are so glad to hear that Rachel was able to make the process easy and straightforward for you. We are thrilled that you decided to trade in your 4Runner for a newer model and we hope you enjoy your new ride!

Employees worked with

CK

CHANTALLE K.

Vancouver, WA

12/23/2022

Verified Customer

10

Wonderful experience!

Rachel was so professional and kind! She helped my husband and I choose the right car for our family and we did not any feel any pressure looking and deciding the best plan for us. We ended up leaving with a new Toyota 4Runner and couldn’t be happier :)

David S. from Vancouver Toyota responded on 12/24/2022 07:26 AM

Hello Chantalle,

Thank you for sharing your recent service experience with us! We appreciate all of ouycusotmers here at McCords Vancouver Toyota.

Sincerely,

David Sharshakov
Customer Service Representative
360 449 7637

Employees worked with

Verified Customer

Ridgefield, WA

Toyota Highlander

11/26/2022

Verified Customer

7

Sales

The whole experience was great. Rachel is a wonderful salesperson to work with.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 11/28/2022 10:13 AM

Thank you for your review of Rachel in our Sales Department. We appreciate
our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

DL

DIANE L.

Sandy, OR

10/02/2022

Verified Customer

9

2022 Venza

We were impressed start to finish. We have never paid MSRP on a vehicle before now, but the ease of the process made that palatable.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 10/03/2022 09:53 AM

Hi Diane,

Thank you for sharing your experience working with our Sales Department. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

FM

FERNANDO M.

Forest Grove, OR

10/01/2022

Verified Customer

10

Excellent

Very good. Todo muy bien buen dealer

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 10/03/2022 09:28 AM

Hi Fernando,
Thank you for the review of our Dealership. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

RJ

RAMAZ J.

Vancouver, WA

Toyota Highlander

09/28/2022

Verified Customer

10

this is not the first visit and always I am very satisfied for such excellent service. Thanks

I really like this service center. as needed, I turn and am very satisfied. great service and very nice staff especially Mike, Masha and Rachel, they helped like family. Thank you for being such great guys. Feel free to contact them with any questions and I am sure they will help you. I recommend.

Lynn Q., Customer Service Rep from Vancouver Toyota responded on 09/29/2022 03:14 PM

Hi Ramaz,
Thank you for your review of our Dealership. I am happy that you had a good experience with Masha and Rachel and Mike in our Sales Department. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403

Employees worked with

PH

PETER H.

Woodland, WA

12/16/2021

Verified Customer

10

Excellent info and collection

We had demo'd a numbet of card at other dealerships but we couldn't decide what to do. We went to your dealership and Rachel gave us all kinds of info and a test drive in a Highlander. We came back several days later and saw a Venza on the lot. Rachel was gone that day and we talked with Dustin. Both were comfortable to work with.

Kerrie K., Service Manager from Vancouver Toyota responded on 12/17/2021 05:52 PM

Peter, congratulations on your new vehicle! We love hearing that both Rachel and Dustin took great care of you. Thank you for your business.

Thank You,
Kerrie Keesee, Service Manager
360-253-5490

Employees worked with

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