Great, Fun Car with some drawbacks
The Hyundai Ioniq 5 is, at its core, an excellent EV. I love the futuristic design, the spacious interior, and the smooth, responsive performance. It’s one of the most enjoyable EVs to drive and stands out on the road in a really positive way.
That said, living with the Ioniq 5 has exposed some real frustrations. Hyundai made some strange decisions with feature availability — for example, you can’t get memory seating unless you buy the highest trim. It makes little sense, especially since the car offers unique driver profiles that don’t actually adjust much of anything meaningful. It feels like an incomplete idea.
I’ve also run into some quality control issues that are hard to ignore. My car came with noticeable front and rear bumper gaps, and even something as simple as the license plate holder is positioned awkwardly low. Small things like this make the build feel a little rushed, which is surprising for such a high-profile EV.
On top of that, Hyundai as a brand has been difficult to deal with. Customer service is painful — reps are often clueless, unable to answer basic questions, or struggle to process even simple requests. My dealership experiences haven’t been much better, unfortunately. They give off the vibe of a shady used car lot, not the professional atmosphere you’d expect when buying a modern EV.
Bottom line: The Ioniq 5 itself is a fantastic car — innovative, stylish, and fun to drive. But Hyundai undercuts its own product with questionable feature packaging, quality control slip-ups, poor customer service, and a lackluster dealership network. If they can clean up those areas, the Ioniq 5 could truly be a segment leader.