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Towne Hyundai Orchard Park

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(5,163 Reviews)
91

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
58
Total ReScores
4.8
ReScore Average
91
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
56
Total ReScores
4.8
ReScore Average
91
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127
All Departments' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(5,163 Reviews)

JW
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JAMES W.
East Aurora, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2025
verified customerVerified Customer
10
Category: Sales
great experience
Gary was knowledgeable and helpful. Everyone I met was friendly.
Mike D. from Towne Hyundai Orchard Park responded on 08/31/2025 09:38 AM

We appreciate your high praise for Gary and our team; friendly faces and knowledge are our secret ingredients to car shopping bliss.


Verified Customer
Little Valley, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2025
verified customerVerified Customer
7
Category: Sales
Alex was friendly and helpful.
Alex was friendly and helpful.
Alex D. from Towne Hyundai Orchard Park responded on 08/04/2025 07:19 AM

We appreciate your feedback and are delighted to hear about your positive experience with Alex. Friendly service is always in style!


J-
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Judy -.
Springville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2025
10
Category: Sales
Drew from Orchard Park's Hyundai Dealership
I had an outstanding experience working with Drew! From start to finish, his patience and professionalism made the entire process stress-free and enjoyable. He took the time to answer every question thoroughly, demonstrating an impressive depth of knowledge without ever being pushy.

What stood out most was Drew’s attention to detail and genuine commitment to making sure everything was perfect. After the purchase, he even spent over an hour with me walking through all the car’s technology to make sure I felt completely comfortable and confident using every feature. That level of care is truly rare.

If you’re looking for a car buying experience that’s honest, smooth, and pressure-free, I highly recommend working with Drew. He’s a true professional and an absolute
Alex D. from Towne Hyundai Orchard Park responded on 08/04/2025 07:19 AM

We appreciate your kind words and are delighted that Drew delivered an experience akin to a leisurely stroll through the park, minus the mosquitoes! Your recommendation is invaluable.


Verified Customer
Orchard Park, NY
2022 Hyundai GENE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Category: Sales
Awesome!
Great dealership! Made it easy!
Alex D. from Towne Hyundai Orchard Park responded on 07/07/2025 06:22 AM

We appreciate your positive feedback; making the car buying/servicing process easy is our specialty!

Sincerely, 
Alexander J. Downing


CS
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CHAD S.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Best Experience
My wife and I walked into the dealership and were immediately greeted and made to feel welcome. Our sales agent Andrew provided exceptional service, and answered all of the questions that we had with professionalism and friendliness. We ultimately decided to purchase from him due to the trust that was instilled in comparison to dealerships of other manufacturers.
Mike D. from Towne Hyundai Orchard Park responded on 07/05/2025 09:36 AM

We appreciate your kind feedback and are delighted that Andrew made your experience both professional and enjoyable. It seems he has a knack for earning trust—like a car whisperer!


CV
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Chad V.
Bradford, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
10
Category: Sales
Exceptional
Mike and Sam were beyond exceptional. Up front and honest from the start. Don't waste your time at any other dealership (West Herr). Truly, thank you for the positive experience!
Alex D. from Towne Hyundai Orchard Park responded on 06/18/2025 11:11 AM

We appreciate your glowing review and are pleased to hear that Mike and Sam made your experience so exceptional. We strive to exceed expetations and deliver customers the best possible experience!!

Sincerely, 
Alexander J. Downing


JF
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JOHN F.
West Falls, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Category: Sales
Fast and stress-free
We went in to see a used vehicle and had several questions about used vs new warranties. After discussing our budget and seeing the available options, Tom was able to get us into a brand new vehicle and stay within our budget.
Alex D. from Towne Hyundai Orchard Park responded on 06/10/2025 08:15 AM

We are delighted that Tom could guide you to a brand new vehicle while keeping your budget intact—it's like magic but with cars! Your business is genuinely appreciated.

Sincerely, 
Alexander J. Downing


KJ
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Kathryn J.
Getzville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
10
Category: Sales
Would Recommend
Overall, my experience was very good. There was a situation that initially left me unhappy, but it turned out to be a miscommunication. Once it was brought to their attention, it was handled quickly and perfectly. I truly appreciated how it was resolved and would definitely recommend them.
Alex D. from Towne Hyundai Orchard Park responded on 06/10/2025 08:14 AM

We appreciate your understanding and are delighted that the situation was resolved to your satisfaction; communication really is key, isn't it? Thank you for recommending us!

Sincerely, 
Alexander J. Downing


Verified Customer
West Seneca, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Category: Sales
Experience at Towne Hyundai
Drew did a great job introducing us to the car!
Alex D. from Towne Hyundai Orchard Park responded on 06/10/2025 08:12 AM

We appreciate your feedback and are delighted to hear that Drew made such a positive impression!

Sincerely, 
Alexander J. Downing 


MS
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MICHAEL S.
Salamanca, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
9
Category: Sales
Experience at Towne
Jacob did a great job.
Alex D. from Towne Hyundai Orchard Park responded on 06/10/2025 08:08 AM

We're pleased to hear that Jacob made a positive impression. Your satisfaction is our top priority!

Sincerely, 
Alexander J. Downing


CB
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CHERYL B.
Bliss, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Category: Sales
Great customer service
I was happy with my experience Towne. They worked with me to get a payment I could afford. I have had the car for almost a week and am very happy with it.
Mike D. from Towne Hyundai Orchard Park responded on 06/09/2025 09:35 AM

We appreciate your feedback and are glad our team could help you find a payment that fits. Enjoy your new ride; may it bring you many happy miles!


FL
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Frank L.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
10
Category: Sales
Hyundai Palisade New SUV Purchase
Thanks to the support of Joe, Will & Tony from the Sales Department, the ease of my decision to purchase a new Hyundai Palisade was very easy.
Mike D. from Towne Hyundai Orchard Park responded on 06/08/2025 09:37 AM

We appreciate your feedback and are delighted to hear that our team made your purchase experience a breeze—smooth sailing in a Hyundai Palisade is always a good ride.


DM
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DENISE M.
East Aurora, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Category: Sales
Auto purchase
We had a wonderful experience purchasing our new car. From the time we entered the dealership, to the time we left with our new vehicle, everyone we encountered were so kind and patient. Jeff was outstanding!!! He was so easy to work with. I was especially impressed with his patience, as I was so unsure of what I wanted, I couldn’t have imagined anyone else being that patient. I just returned home from driving my new car home from shopping, and I absolutely love my new Venue! Thank- you Towne Hyundai, we will be proud to share our experience.
Mike D. from Towne Hyundai Orchard Park responded on 06/07/2025 09:39 AM

We're glad to hear you enjoyed your car-buying adventure with us. After all, finding the perfect vehicle should feel less like a marathon and more like a joyride.


CS
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CHRISTOPHER S.
Hamburg, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Category: Sales
Absolutely pleased with everything
Fantastic dealership, very easy to deal with. All areas of the dealership are first class. Would recommend to all my friends.
Alex D. from Towne Hyundai Orchard Park responded on 06/02/2025 11:13 AM

We appreciate your glowing review and your willingness to spread the word about us! We aim to make car shopping as enjoyable as a Sunday drive. Your support truly fuels our first-class commitment.

Sincerly, 
Alexander J. Downing


SS
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SUSAN S.
Lake View, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Category: Sales
New Lease
Service was great for the purchase of a new car lease.
Mike D. from Towne Hyundai Orchard Park responded on 06/07/2025 09:39 AM

We appreciate your feedback and are delighted that you experienced great service during your new car lease process. Enjoy your ride!

Offers and Posts
We're thrilled to hear you keep returning to us! With Mike Warren and our friendly team, car shopping really can feel like a walk in the park.
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We're thrilled to hear you had a smooth experience! A huge thank you from all of us at Towne Hyundai for your kind words.
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We’re thrilled to have fantastic customers like you! Thanks for trusting us with your car needs and for the kind words about our team.
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We’re thrilled to have you as a loyal customer! Our team is here to make car leasing easier than finding your keys in your couch. Thank you for your trust!
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We're thrilled to hear you had an excellent experience! Our team aims to work fast so you can get back to doing your thing. Thanks for your kind words!
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Thank you for your kind words! We're thrilled our team could make your experience both professional and pleasant. We appreciate your support!
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Thanks for your kind words! We're thrilled to be your forever dealership and promise to keep delivering top-notch service, one pleasant interaction at a time.
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We're thrilled to hear that purchasing a vehicle was a pleasure! At Towne Hyundai Orchard Park, we strive to make car buying enjoyable—like a joyride without the speed limit.
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Thank you for the kind words! We're thrilled our service team could make your experience fast and pleasant. You keep us fueled!
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We're thrilled to hear you're loving your Palisade! Thanks for the kind words about our sales and service teams. We think they’re fabulous too!
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We're thrilled to hear about your quick and efficient service experience! Juggling multiple tasks is our specialty, and we're glad we could keep your day on track.
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Thank you for your kind words! We're always here to help with your Tucson troubles—let's keep those wheels turning smoothly!
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Thank you for your kind words! We're thrilled to provide friendly and fast service to keep you cruising smoothly.
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Thank you for the shout-out! We're thrilled our service hit the mark. We strive for excellent every time, not just a five-star review!
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Thank you for your kind words! We're glad we could keep things friendly and efficient—after all, we aim to make appointments a breeze!
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We're thrilled to hear you had a fantastic experience with our team! We'll be ready with open arms when it's time to upgrade your Hyundai in 2025.
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We’re thrilled to hear about your consistently great experiences! Being greeted before you even exit your car? Now that’s VIP treatment!
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Wow, thank you for considering us a treasure of Western NY! We're thrilled to have you as a long-time client and appreciate your kind words about our service team.
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Thank you for the five-star review! We're thrilled to have earned your trust and are ready to take you on many more adventures.
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We're thrilled to have loyal customers like you! Our team is always here to ensure your experience is top notch—no doubt about it!
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We're thrilled to hear you had another great experience with us! Jon will be sure to get the credit for making car buying a breeze.
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We're thrilled to hear about your positive experience with our service team! Rob and the crew are always here to keep you cruising smoothly—loaner cars and all. Thank you for your trust in us!
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Thanks for the shout-out! We're glad you think we're doing a good job—we strive to keep the wheels turning smoothly!
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We're thrilled to have checked all your boxes! Our Hyundai Service team is dedicated to making your experience exceptional. Thank you for your kind words; we’ll keep the handshake ready for Frank!
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We're thrilled to hear your car passed the inspection and you're riding on fresh tires now! Safety first, and we're always here to keep you cruising smoothly.
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We appreciate your kind words! Our team is always here to help—turning car troubles into smooth rides is our specialty.
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Thanks for the great feedback! We pride ourselves on speed and friendliness—like a pit crew for your car!
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Thank you for your kind words! We pride ourselves on honesty and timely service. No pressure, just happy driving!
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Thank you for the kind words! We promise to keep being honest and upfront, just like our cars—no hidden surprises here!
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Thank you for trusting us with your automotive needs! We’re thrilled to be your go-to choice for excellent service and trustworthy care.
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We're thrilled to hear you're satisfied with your experience at Towne Hyundai! Satisfaction is our favorite tune—let's keep the good vibes rolling!
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Thanks for your kind words about our team! We’re sorry for the muffler hiccup, but we’ll make sure it’s sorted out faster than you can say "Hyundai!
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We're thrilled to hear you had such a wonderful experience with our team! Sometimes oil changes lead to amazing surprises—like a new Tucson. Enjoy your new ride!
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Thank you for your kind words! We're thrilled our professionalism impressed you—complete satisfaction is the name of our game.
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Thank you for the fantastic review! We're thrilled our team made your visit seamless—it's our secret superpower to be friendly and timely!
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We're thrilled to hear about your rewarding relationship with us over the years! At Towne Hyundai, we strive to keep those good vibes rolling for a lifetime. Thank you for your trust!
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Thanks for the shoutout! We're glad the work was done—because we like to keep our customers rolling smoothly, not like a flat tire!
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Thanks for the glowing review! We're thrilled you're enjoying your Genesis and our service—excellent care comes standard with every purchase.
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We’re thrilled to have you in the Towne Hyundai family! Four cars and still going strong—looks like we’re doing something right!
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We're thrilled to hear you felt valued, even without a purchase from us! Our service is like a great road trip—always better when shared!
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We're thrilled to hear you're always happy with our service! It's great to know we're your go-to spot for all things Hyundai.
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Thanks for the glowing review! We're thrilled to know your experiences have been as smooth as our SUVs on the road.
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Thanks for the glowing review! We're glad our service was prompt and our waiting area was tidy—just like a well-oiled machine!
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Thanks for the fantastic feedback! We're thrilled that our service team makes you feel safe and happy—clean waiting areas and all!
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Thank you for the kind words! We're thrilled to be your speedy pit stop for excellent service.
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Thanks for the shoutout! We're on a mission to make car troubles disappear faster than your last errand run.
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Thank you for the fantastic review! After 50 years, we’re thrilled to be your top pick—who knew good service ages like fine wine?
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We love to hear that routine service is saving you money! At Towne Hyundai Orchard Park, we believe in keeping your ride smooth and your wallet happy.
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We're glad you feel taken care of! At Towne Hyundai Orchard Park, we believe in customer care, not just customer service—because who doesn't deserve a little TLC?
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