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Towne Hyundai Orchard Park

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,054 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
56
Total ReScores
4.8
ReScore Average
88
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
75
Net Promoter Score ®

Business Details

Categories
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* No Time Zone Provided
3525 Southwestern Blvd. Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

Categories
New Car Dealer
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard k Orchard Park, NY 14127
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,054 Reviews)

LB
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LILLIAN B.
Orchard Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Category: Service
Oil change & inspection
Everyone was very professional
Mike D. from Towne Hyundai Orchard Park responded on 04/16/2025 09:37 AM

We really appreciate you taking the time to share your experience. It's great to know that our team's professionalism made an impression on you. We think of ourselves as the pros of the car world, minus the capes. If you need anything else, we're here and ready to help!


Verified Customer
Orchard Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Recent Purchase
I recently purchased a 2025 Palisade from Towne and my sales person Debbie Lineman was excellent to deal with. Very knowledgeable and helpful in explaining my new vehicle. Jeannie made the finance process go quick and was also very knowledgeable. Both ladies were very professional. Would highly recommend Towne Hyundai!!
Mike D. from Towne Hyundai Orchard Park responded on 04/16/2025 09:37 AM

We're delighted to hear about your experience with us! It sounds like you had a top-notch team on your side—Debbie and Jeannie truly know how to make car buying feel like a walk in the park, don't they? Now that you’re the proud owner of a 2025 Palisade, we hope you enjoy every adventure it takes you on. Thanks for letting others know about your excellent experience with Towne Hyundai!


ND
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NICHOLAS D.
Derby, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Category: Service
Always Great experience
Fast, efficient, professional. Always take care of my cars needs and my concerns.
Mike D. from Towne Hyundai Orchard Park responded on 04/15/2025 09:35 AM

We appreciate your feedback and are glad to hear you found our service to be fast, efficient, and professional. It’s great to know we’re hitting the mark in taking care of both your car's needs and your concerns. After all, your vehicle deserves a spa day too! If there’s anything more we can do, just let us know.


Verified Customer
Boston, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Category: Service
service visit
quick, easy to do business with
Mike D. from Towne Hyundai Orchard Park responded on 04/14/2025 09:37 AM

We're glad to hear that you found the process quick and easy! We aim to make car buying feel more like a stroll in the park than a marathon. If there's anything else we can assist you with, just let us know!


RM
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RICHARD M.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Category: Service
Excellent
from start to finish,,from the Service Writer to the waiting area and the short time Repaired problem by the Tech. THANKS. Also, a pleasant meeting with my favorite Sales Rep. Andrew while waiting.
Mike D. from Towne Hyundai Orchard Park responded on 04/13/2025 09:37 AM

It's great to hear that your experience was top-notch from start to finish! It sounds like our team is really hitting all the right notes—like a perfectly tuned engine. We take pride in our service, and it’s awesome to know that the waiting area and the speedy repair added to your satisfaction. Plus, catching up with Andrew during your visit? That's a bonus! We appreciate you sharing your positive experience, and we're here whenever you need us again.


GM
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GARY M.
Orchard Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Category: Service
Friendly and fast
Erin from service did everything quick and easy and made sure I was satisfied with my car
Mike D. from Towne Hyundai Orchard Park responded on 04/13/2025 09:37 AM

It sounds like Erin has earned her superhero cape with that quick and easy service! We're glad to hear she made your experience smooth and ensured you left satisfied with your car. If only all car troubles came with such a speedy resolution! We appreciate your feedback and hope you enjoy your ride.


CN
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CYNTHIA N.
Varysburg, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
9
Great staff
Everyone, from sales (Jason/Ford and Drew/Hyundai) to finance/business (Jeannie) was professional, patient and pleasant. They took time to listen to what we were expecting in a vehicle, searching for it and explaining its ins and outs. Financially we were provided with options but not “pushed” into purchases. We feel we received a very fair deal and felt at ease interacting with all.
Also the facilities were well maintained and comfortable.
We would definitely recommend the Towne Dealership.
Mike D. from Towne Hyundai Orchard Park responded on 04/13/2025 09:37 AM

It sounds like your experience was a smooth ride, and that's exactly how we like to keep things around here. Our team believes in the power of listening—after all, finding the right vehicle is like a first date; you want to know what you're getting into! Plus, it's great to hear that our facilities hit the comfort mark; we like to think of them as a second home, minus the dishes and laundry. Recommendations are the highest compliment, and we appreciate yours. Here's to more happy adventures ahead!


JW
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JULIA W.
Orchard Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Johnny Van - Super Salesman
.It is absolutely wonderful to work with Johnny Van. He makes all the steps easy. No wonder that he has earned the excellent reputation that he has.
Mike D. from Towne Hyundai Orchard Park responded on 04/12/2025 09:45 AM

We're glad to hear you had a wonderful experience working with Johnny Van! He certainly knows how to make the car buying process smoother than a freshly waxed hood. It's great to know that his reputation for excellence is alive and well. If you ever need assistance again, you know who to call—Johnny, our car whisperer!


DZ
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DAVID Z.
Derby, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
9
Category: Service
Great experience for servicing vehicle
The dealer has done a great job servicing my Tucson, Thanks!
Mike D. from Towne Hyundai Orchard Park responded on 04/08/2025 09:35 AM

We appreciate the shout-out for our service team! It sounds like your Tucson is in tip-top shape, ready to tackle any adventure you throw its way. If your vehicle has any more needs or if you're pondering over some new accessories, we're here to help! Your satisfaction is our driving force, even if it's not as fast as your Tucson!


JP
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Jim P.
Yorkshire, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
10
Category: Service
Sales
Great experience from salesperson Sam to gal in finance. No high pressure felt good about whole experience.
Mike D. from Towne Hyundai Orchard Park responded on 04/08/2025 09:35 AM

We're glad to hear you had such a smooth experience with us! It sounds like both Sam and our finance team really put in the work without the pressure—which is exactly how car shopping should feel. If only buying groceries came with that level of comfort! We appreciate your business and hope you enjoy your new ride.


LT
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LEROY T.
Chaffee, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2025
verified customerVerified Customer
10
The staff did a wonderful job and they r very professional. And thanks
The staff did a amazing job but we didn't get lunch just jokingthey did a great job thanks
Mike D. from Towne Hyundai Orchard Park responded on 04/06/2025 09:37 AM

We're glad to hear that our staff made a positive impression! While we might not offer lunch, we like to think our service is more than sufficient to satisfy your craving for a great car experience. It's always a pleasure to bring a smile to our customers' faces. If you ever need anything else, feel free to reach out.


Verified Customer
Blasdell, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Dealership was very accommodating and sale process efficient.
Best buying experience I've had.
Mike D. from Towne Hyundai Orchard Park responded on 04/05/2025 09:43 AM

We’re glad to hear you had such a fantastic buying experience with us! It sounds like we may have found our secret recipe for car purchasing happiness. If there’s anything we can assist you with in the future, please don’t hesitate to reach out. Enjoy your new ride and all the adventures that come with it!


EE
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EDITH E.
Holland, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Professionsal, informative and great results. I'm sure I'll enjoy my 6th Hyundai as much as I did my first Hyundai.
Great dealership! Made to feel welcome from the moment you walk in to the moment you walk out.
Mike D. from Towne Hyundai Orchard Park responded on 04/02/2025 09:38 AM

We're glad to hear that you felt welcome during your visit! It's our goal to ensure that every customer feels like they just walked into their favorite coffee shop rather than a dealership. If you ever need us again, just remember, we're always here to serve up more great experiences. Happy driving!


Verified Customer
Hamburg, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Category: Service
professional
fast and professional
Mike D. from Towne Hyundai Orchard Park responded on 03/26/2025 09:37 AM

It’s great to hear that you found our service fast and professional! We like to think of our team as the speedy delivery of smiles on four wheels. If you ever need assistance in the future, we’ll be here, ready to keep that momentum going!


Verified Customer
Depew, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
We bought a used 2023 vehicle
Sales rep was pleasant and helpful. Vehicle and complex was clean. Vehicle was ready to go when we arrived to fill out the paperwork, which was quick to complete.
Mike D. from Towne Hyundai Orchard Park responded on 03/25/2025 09:35 AM

We appreciate your feedback and are glad you had a pleasant experience with our team! It’s great to hear that everything was clean and ready for you. We like to keep our vehicles in tip-top shape and paperwork quick—no one wants to feel like they’re signing away their firstborn, right? Thank you for choosing us, and we hope you enjoy your new ride!

Service Coupons and Posts
We're thrilled to hear you had another great experience with us! Jon will be sure to get the credit for making car buying a breeze.
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We're thrilled to hear about your positive experience with our service team! Rob and the crew are always here to keep you cruising smoothly—loaner cars and all. Thank you for your trust in us!
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Thanks for the shout-out! We're glad you think we're doing a good job—we strive to keep the wheels turning smoothly!
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We're thrilled to have checked all your boxes! Our Hyundai Service team is dedicated to making your experience exceptional. Thank you for your kind words; we’ll keep the handshake ready for Frank!
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We're thrilled to hear your car passed the inspection and you're riding on fresh tires now! Safety first, and we're always here to keep you cruising smoothly.
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We appreciate your kind words! Our team is always here to help—turning car troubles into smooth rides is our specialty.
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Thanks for the great feedback! We pride ourselves on speed and friendliness—like a pit crew for your car!
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Thank you for your kind words! We pride ourselves on honesty and timely service. No pressure, just happy driving!
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Thank you for the kind words! We promise to keep being honest and upfront, just like our cars—no hidden surprises here!
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Thank you for trusting us with your automotive needs! We’re thrilled to be your go-to choice for excellent service and trustworthy care.
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We're thrilled to hear you're satisfied with your experience at Towne Hyundai! Satisfaction is our favorite tune—let's keep the good vibes rolling!
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Thanks for your kind words about our team! We’re sorry for the muffler hiccup, but we’ll make sure it’s sorted out faster than you can say "Hyundai!
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We're thrilled to hear you had such a wonderful experience with our team! Sometimes oil changes lead to amazing surprises—like a new Tucson. Enjoy your new ride!
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Thank you for your kind words! We're thrilled our professionalism impressed you—complete satisfaction is the name of our game.
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Thank you for the fantastic review! We're thrilled our team made your visit seamless—it's our secret superpower to be friendly and timely!
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We're thrilled to hear about your rewarding relationship with us over the years! At Towne Hyundai, we strive to keep those good vibes rolling for a lifetime. Thank you for your trust!
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Thanks for the shoutout! We're glad the work was done—because we like to keep our customers rolling smoothly, not like a flat tire!
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Thanks for the glowing review! We're thrilled you're enjoying your Genesis and our service—excellent care comes standard with every purchase.
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We’re thrilled to have you in the Towne Hyundai family! Four cars and still going strong—looks like we’re doing something right!
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We're thrilled to hear you felt valued, even without a purchase from us! Our service is like a great road trip—always better when shared!
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We're thrilled to hear you're always happy with our service! It's great to know we're your go-to spot for all things Hyundai.
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Thanks for the glowing review! We're thrilled to know your experiences have been as smooth as our SUVs on the road.
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Thanks for the glowing review! We're glad our service was prompt and our waiting area was tidy—just like a well-oiled machine!
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Thanks for the fantastic feedback! We're thrilled that our service team makes you feel safe and happy—clean waiting areas and all!
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Thank you for the kind words! We're thrilled to be your speedy pit stop for excellent service.
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Thanks for the shoutout! We're on a mission to make car troubles disappear faster than your last errand run.
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Thank you for the fantastic review! After 50 years, we’re thrilled to be your top pick—who knew good service ages like fine wine?
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We love to hear that routine service is saving you money! At Towne Hyundai Orchard Park, we believe in keeping your ride smooth and your wallet happy.
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We're glad you feel taken care of! At Towne Hyundai Orchard Park, we believe in customer care, not just customer service—because who doesn't deserve a little TLC?
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