I wish the service response was better when my new Tucson broke down.
Hyundai has put a great deal of effort and thought into making a great car, we only wish that when our new Tucson Hybrid Limited broke down after just over three months that the service provided by the dealer's service center met our expectations. While the cost of the service and repair were covered by warranty (with fewer than 5,000 miles it needed a new service BCM ECU), there were no loaners available. We were without a vehicle for the entire twelve days needed for the repair. A new car, yet we had nothing to drive. How can this be? And while I expressed my concerns, there was no expression of concern by the dealer's service department. It was seemingly the routine that loaners were not available in the quantity needed, and that the extended warranty I purchased was of no value until after the Hyundai warranty has expired. This does not bode well for customers' future needs. While we have gotten the car back and we are driving it again, we have concern for future service of our Hyundai Tucson, and this will continue to impact our perception of the value of our purchase.