Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc
We're very sorry to learn of your experience. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you. ^cc
We're sorry to learn of your experience, Joel. We have escalated your concerns to one of our corporate representatives. They will be in touch with you to discuss your situation further. Thank you.