My one month old battery died in my truck. I spoke to Will and made arrangements to get the truck the
re. The problem was solved with great cooperation from all involved. There were several other issues that were found in the free vehicle check up that will be fixed in the near future.
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My check engine light came on Saturday evening. After doing my usual research on how difficult it would be to do the work myself, I found that the O2 sensor may have been the culprit. I went to AutoZone first thing on Sunday AM to have a … More

Josh Dawald
8 reviews·5 photos
2 months ago
Integrity 1st did a FANTASTIC job with my wife's jeep. Ended up with more repairs than I anticipated but the staff was extremely transparent and friendly throughout the entire process. Pricing was also fair and honest. Will be the first place we go anytime we need repairs! Special thanks to Nate and Robert. Thanks!


Integrity 1st Automotive (Owner)
2 months ago
Thank you Josh for your continued support. We're all about an honest repair at a price that's fair! Our technician's are very proud that you've entrusted us to work on your 2018 Jeep Renegade. Your loyalty means the world to us! ?

Joey Pauga
Local Guide·857 reviews·7246 photos
a year ago
I'm thrilled to give Integrity 1st Automotive in Wylie a well-deserved 5-star review! The service I received was outstanding, and I must highlight the exceptional customer service provided by their friendly service representative. Despite … More




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Integrity 1st Automotive (Owner)
a year ago
Thank you so much for your recommendations Joey! We were delighted to read your words!?

Nicole Allen
10 reviews
6 days ago
New
I came here for a battery terminal thinking that it was bad but Nate worked on my car and found a solution and I did not have to pay anything. They are truly honest and a great place to get your cars fixed. I will definitely come back again and recommend anybody to come here.

Integrity 1st Automotive (Owner)
2 days ago
We're all about an honest repair at a price that's fair! Thank you for your endorsement Nicole and giving us the opportunity to work on your vehicle! ?

William Kimbrough
9 reviews
a week ago
New
Catchy phrases and new paint do not bring customers in or back, great employees do. Go see Nate at Wylie Integrity. My wife went there and he treated her very well and made her feel completely comfortable.

Integrity 1st Automotive (Owner)
a week ago
Thank you very much for taking the time out of your day to share your endorsement William! It's been a genuine pleasure to work on your wife's vehicle. We hope we've earned the spot of your go-to for all your vehicle repair and maintenance needs! ?

Tonya Wilson
22 reviews
a month ago
The pre-buy full auto check was PRICELESS. Everything broken down and explained. Pricing was reasonable. Very happy with their service. Kept me informed. Will def recommend and keep using them.

Integrity 1st Automotive (Owner)
a month ago
We're all about an honest repair at a price that's fair! Thank you for taking the time out of your day to rate your experience Tonya! It's a genuine privilege to serve you and your 2012 Nissan Armada. ?

Terry Winkler
1 review
2 months ago
Service is exemplary; they’ve always taken the time to be helpful and work to give the best price possible. If the work on my car takes a bit of time, they pay for an Uber to get me back home so I can keep working. I’m very picky about which companies I use, and I recommend the Wylie Integrity 1st 100%

Integrity 1st Automotive (Owner)
2 months ago
I genuinely appreciate your continued support of my shop and team. We're all about an honest repair at a price that's fair! Thank you for taking the time to share your experience Terry! We hope the State Inspection rendered on your 2021 Mazda CX-9 met and exceeded your expectations! ?

Michelle Davis
4 reviews
4 months ago
The crew at Integrity 1st Wylie were friendly, took the time to ask questions to clarify my needs, while taking into account my budget. They worked diligently to match an estimate I received from another auto repair company in the area & … More

Integrity 1st Automotive (Owner)
4 months ago
We're all about an honest repair at a price that's fair! Thank you for taking the time out of your day to rate your experience Michelle! It's a genuine privilege to serve you and your 2011 Toyota Venza. We are so happy you enjoyed our ambiance and coffee. ?

Michael Roberts
18 reviews
3 months ago
Trustworthy and reliable. Prices are comparable to other shops; wish I could find trustworthy and reliable for less, but it's worth knowing the work was done right. … More
1

Integrity 1st Automotive (Owner)
3 months ago
We're all about an honest repair at a price that's fair and doing the right thing even when no one is watching! Thank you for taking the time out of your day to re-rate your experience Michael! It's a genuine privilege to serve you and your vehicle. We are honored and humbled by your loyalty! ?

Gee-Gee Sies
Local Guide·32 reviews
3 weeks ago
New
Friendly welcome, clean shop, offers to resolve issues economically, and quick turnaround on jobs.
My 5th visit (or more), will continue to trade with. … More

Integrity 1st Automotive (Owner)
3 weeks ago
Thank you very much for taking the time out of your day to share your endorsement! It's been a genuine pleasure to work on your vehicle. We hope we've earned the spot of your go-to for all your vehicle repair and maintenance needs! We are so happy you enjoyed our ambiance. ?

belinda williams
10 reviews
5 months ago
Integrity is a great name for this business! My son sent me here to have my vehicle inspected because he had some repairs performed on my daughter’s vehicle at this location. My son informed me that these were a great group of guys and … More

Integrity 1st Automotive (Owner)
5 months ago
Thank you very much for taking the time out of your day to share your endorsement Belinda! It's been a genuine pleasure to work on your 2019 Mercedes-Benz's State Inspection. We hope we've earned the spot of your go-to for all your vehicle repair and maintenance needs! ?

Mujtaba Ullah
4 reviews
5 months ago
James and his team at Integrity 1st got my vehicle up and running after it was sitting still for a month. They kept me updated via texts and ensured I was aware of what was going on with my vehicle! They fixed my vehicle in a timely manner and I would highly recommend them for all your automotive needs!

Integrity 1st Automotive (Owner)
5 months ago
Thank you very much for taking the time out of your day to share your endorsement Mujtaba! It's been a genuine pleasure to work on your 2015 Mitsubishi Outlander's Vehicle Diagnostic, Replacement of Ignition Immobilizer Transceiver Switch Module, Programming - Angle Sensor and ECM. We hope we've earned the spot of your go-to for all your vehicle repair and maintenance needs! ?

Linda Larkin
3 reviews·1 photo
3 months ago
Each year I go to Integrity 1st Automotive in Wylie, initially due to proximity to my home, but now because of friendly and knowledgeable staff, clean waiting area with refreshments and TV, immediate available appointments, and reliable … More

Integrity 1st Automotive (Owner)
3 months ago
I genuinely appreciate your continued support of my shop and team. Thank you for taking the time to share your experience Linda! We hope the State Inspection, Oil Change, Digital Vehicle Inspection (DVI), Air Filter rendered on your 2018 Acura RDX met and exceeded your expectations! We are so happy you enjoyed our ambiance, waiting area, TV and complimentary refreshment. ?

katherine Miles
Local Guide·39 reviews
a month ago
Outstanding quality service. Staff is very friendly and explains clearly what is needed and why. They give honest options and reasonable charges. Facility very easy to get to and very clean. I will definitely recommend the shop for service and repair.

Integrity 1st Automotive (Owner)
a month ago
Thank you for taking the time to share your experience Katherine! We're all about an honest repair at a price that's fair! We hope the Digital Vehicle Inspection (DVI) rendered on your 1999 Toyota 4Runner met and exceeded your expectations! Your loyalty is not missed - thank you for choosing Integrity 1st again and again! We are so happy you enjoyed our ambiance. ?

denita Smith
4 reviews
a month ago
I was given a free oil change, as an added bonus they gave my truck a once over to give her a check up...gave her a free safety check up as well....no extra sales attempts. I had a wonderful experience with Integrity!!!

Integrity 1st Automotive (Owner)
a month ago
Integrity is all about doing the right thing, even when no one is watching. Thank you Denita for taking the time out of your day to endorse us and give us the privilege to work on your 2013 Toyota Tundra! ?

Ben Thomas
2 reviews
2 months ago
Integrity 1st provided excellent customer service and a thorough diagnosis and explanation of what I needed for my 2018 Honda CRV. Friendly, professional and patient front desk staff. They got my car up and running at a fair price . … More
1

Integrity 1st Automotive (Owner)
2 months ago
We're all about an honest repair at a price that's fair! Thank you very much for taking the time out of your day to share your endorsement Ben! It's been a genuine pleasure to work on your 2018 Honda CR-V's Spark Plugs, Air Induction, Suspension-Related Diagnostic, Rear Suspension Shock or Strut Assembly w/Stabilizer Bar Links, Water Pump, Air Filter, Brake Fluid. We are honored and humbled by your loyalty! ?

Marcus Bonner
2 reviews
a week ago
New
Great service and kind people. Worked with me to help keep a front strut replacement down in costs, and had everything done same day.

Integrity 1st Automotive (Owner)
a week ago
Thank you for taking the time to share your experience Marcus! We're all about an honest repair at a price that's fair! We hope the Oil Change, Digital Vehicle Inspection (DVI), Suspension Shock or Strut Assembly, Air Filter, Air Induction Fluid, Wheel Alignment rendered on your 2011 Toyota RAV4 met and exceeded your expectations! Your loyalty is not missed - thank you for choosing Integrity 1st again and again! ?

Daniel D
Local Guide·75 reviews·2 photos
5 months ago
Outstanding customer service! James was awesome and the mechanic did a great job. The oil change and state inspection was reasonable but I would try and talk down some of the more expensive jobs like spark plugs or coolant change.

Integrity 1st Automotive (Owner)
5 months ago
Hey Daniel, I genuinely appreciate you taking the time to leave a Google review! I noticed you rated your experience 4 out of 5 stars, I wanted to know what we could do to make it a 5-star service next time? ?

Clayton Westphal
Local Guide·368 reviews·134 photos
2 months ago
I have used Integrity 1st aAutomotive on more than one occasion, and I am always impressed. Their team is extremely elaborative, knowledgeable, well organized, and very friendly. Moreover, they do a great job thoroughly inspecting the … More
1

Integrity 1st Automotive (Owner)
2 months ago
Thank you for taking the time to share your experience Clayton! We hope the Drivability and Engine Diagnostic, Battery Cable Junction Box, Mass Air Flow Sensor, Digital Vehicle Inspection (DVI), Wheel Alignment, Air Filter rendered on your 2018 Nissan Rogue met and exceeded your expectations! Your loyalty is not missed - thank you for choosing Integrity 1st again and again! ?

Will Wygant
2 reviews
3 months ago
Took my car in for break and suspension repair, and the service could not have been more efficient. Everything from diagnostic to recommendations to repair was handled in a timely and professional manner. I will definitely be a returning customer for future repairs.

Integrity 1st Automotive (Owner)
3 months ago
Thank you for taking the time to share your experience Will! We hope the Front and Rear Disc Brake Pads & Rotors, Rear Suspension Shocks, Wheel Alignment rendered on your 2017 Volvo S60 met and exceeded your expectations! Your loyalty is not missed - thank you for choosing Integrity 1st again and again! ?

Calena Burrell
1 review
2 months ago
Luke and Craig were incredibly friendly! Great snacks and drinks! The service was extremely quick and informative! I would definitely recommend this place again!

Integrity 1st Automotive (Owner)
a month ago
Thank you very much for taking the time out of your day to share your endorsement Calena! It's been a genuine pleasure to work on your vehicle. We hope we've earned the spot of your go-to for all your vehicle repair and maintenance needs! We are so happy you enjoyed our beverages and snacks. ?

Zachary kai
10 reviews
3 months ago
These guys care from the moment you walk in and even after you leave with follow up calls and texts. They got me in quickly and were upfront and honest about pricing. Couldn't ask for more. Will be back.

Integrity 1st Automotive (Owner)
3 months ago
We're all about an honest repair at a price that's fair! Thank you for taking the time out of your day to rate your experience Zachary! It's a genuine privilege to serve you and your 2012 Ram 3500. ?

J. Alexander
1 review
5 months ago
When you find the best, stick with it! I have NEVER come across an auto staff as professional & trustworthy as James & the Integrity team in Wylie. They truly live up to the name.

Integrity 1st Automotive (Owner)
5 months ago
Thank you J. Alexander for your continued support. Our technician's are very proud that you've entrusted us to work on your 2017 Nissan Rogue. Your loyalty means the world to us! ?

Juanita Benitez
1 review
4 months ago
I was referred to Integrity by my sister. I had been having problems with my car and I couldn’t find an honest automotive place. I’m very happy with the work and explanation I got from Integrity. James was great to work with. I will definitely come back.

Integrity 1st Automotive (Owner)
4 months ago
Thank you very much for taking the time out of your day to share your endorsement Juanita! It's been a genuine pleasure to work on your 2016 Honda CR-V's Digital Vehicle Inspection (DVI), Spark Plugs & Valve Cover Gasket, Air Induction Fluid Service. We hope we've earned the spot of your go-to for all your vehicle repair and maintenance needs! ?












Trin K P
Local Guide·125 reviews·19 photos
2 weeks ago
New
My check engine light came on Saturday evening. After doing my usual research on how difficult it would be to do the work myself, I found that the O2 sensor may have been the culprit. I went to AutoZone first thing on Sunday AM to have a diagnostic test done and to get the part that I saw on sale for the repair. I asked those at AZ if they could recommend someone who would be willing to put my purchased part on my car AND someone I could use long term for our car care needs. I was given the name of a local shop. I drove by same morning to see if they were in shop. They were not; therefore, I decided to drive by again 1st thing Monday morning. I wanted to get the repair done prior to the holiday. I drove by and noticed the gate was locked. I asked those individuals who referred me if they had a number for the technician. They gave it to me. I called him. He was a few miles from Mexico - he was going on a 3-week vacation with his family. Why LORD???
I called AZ again and received information on another place (Brakes Plus). I called to ask the young man if they could install my previously purchased part. They stated they could not (because they wanted me to buy their $200-300 part. I asked for a quote. The young man told me he would call me back. I never received a return call. Why LORD???
I was in my "woe is me" moment early Tuesday morning (Christmas Eve) and I figured I needed to find someone who could do the repair for me at least before New Years Day. I picked up my phone and typed in the type of service I needed. Integrity 1st Automotive was the first entry in Google! They were less than 5 miles from my home - in Wylie, TX! I initially wanted to bypass their ad because I saw they had multiple locations and that meant high prices and "our parts installed only" in my opinion. I put in the diagnostic codes and the part I purchased along with what was resulting with my car. I also tried calling to speak with someone to ensure I wouldn't get bad news once I arrived. This was 645AM on Christmas Eve. I received a return email by 7AM stating that my appointment was confirmed and the work could be done at this location. I was shocked at the quick response. I was still leery though.
I arrived around 745AM on Christmas Eve. As soon as I drove up, I realized that the shop is right across from a Walmart that we frequent - yet I never noticed the big shop sitting there?? Weird, right.
As I entered the store, I felt something different. I felt at peace. While I was stuck in that moment, a very kind guy who almost radiated customer service excellence and had an aura of the same around him said, "Hey, come on in. I'm so sorry. I missed your call this morning because we were on a conference call with the company. I did get your email and there's great information in the email, which is awesome for us...." I interrupted him and said, "You know who I am." He said, "Yes, I saw your email and I knew you were coming in today...and you have the part in your hand. I laughed with him and thought that was a one-off event. As I was getting educated on my situation (which was awesome!), another gentleman came in. Nate (the amazing guy behind the counter) welcomed the man by name, addressed his issue as if he knew his vehicle personally, and then asked if he needed a ride anywhere or if his wife (AND HE CALLED HIS WIFE BY NAME) would be picking him up. The gentleman asked the same question: "You remember me?" Nate said, "Of course I do!" Nate continued to tell this man everything about his past visits, what he could do for him today, and then continued having "I've known you all forever" type of conversations with us both.
I can tell you that the remainder of the visit was just like this! Nate is absolutely amazing. He got us the best deals, was respectful and honest, and he gave the most amazing customer service I've ever experienced in any automotive shop - EVER. THIS IS MY NEW CAR SERVICE PROVIDER! This is why the others didn't work out! Thanks LORD!
I returned for service on 1/8/25 and Kevin, mgr, was Amazing!!! Nate give excellent service at every interaction! They truly care about doing what's best for their clients!
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