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SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

Verified Customer
Elkhorn, NE
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealership is Conveniently located
Customer service is excellent. Waiting lounge is uninviting, chairs are uncomfortable..
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/26/2018 10:58 AM

Thank you for the 5 star survey. I apologize for the waiting lounge. This is a temporary location until our new store is completed in August.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good routine service
I had routine service (oil change and tire rotation) done here. Service was quick and the price reasonable. I also received an easy-to-follow report on other items that will require attention in the future. No pressure to do them now, but it's nice to be prepared for the next service appointment.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/26/2018 11:09 AM

Thank you for your loyalty and for being part of the Woodhouse Family. We appreciate the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
CC
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Christian C.
Omaha, NE
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome!
Very friendly staff and very helpful!!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/22/2018 06:30 AM

Thank you for the great comments and the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JB
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Jan B.
Omaha, NE
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Still trying
People have tried to be helpful, but...............Still trying to get problem solved... noises..... but service people have been very respectful and hopefully the next time it is in, the problem will be fixed... (we are waiting for a special shock...). that will be the 5th time in for the same problem!! ?
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/23/2018 02:04 PM

Thank you for the 4 star review, Thank you for working with us on getting your vehicle fixed.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
TD
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Tynisha D.
Omaha, NE
2011 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nisha
Don't charge 600 dollars for the work and have to return vechile to do a job that should have been completed the first time.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/20/2018 08:57 AM

Thank you for your time and letting us correct the problem

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
KW
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Karen W.
Omaha, NE
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Scheduled service
Friendly, efficient, great work!!
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/21/2018 12:43 PM

Thank you for the 5 star review and the comments

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
DH
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Dawn H.
Omaha, NE
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The extra work they did to diagnose my car issue
The technicians pulled off parts from a like 2012 Hyundai Elantra and kept trying them on my car until they found the problem with my car since a computer code wasn’t telling them what the problem was, and then they fixed it free of charge since it wasn’t fixed the first time when I came to pick up my car, and they gave me a loaner car to drive until my car was fixed.
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/20/2018 11:50 AM

Thank you for the 5 star review

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
verified customerVerified Customer
Category: Service
Woooo - Redemption!
Could not be happier with the re-work!
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
LS
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Linda S.
Omaha, NE
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good service!!
The service was great but if I did have a complaint...it is that I was informed my vehicle needed new windshield wipers as I was going to pay at the counter for the 15,000 mile maintenance. It would have been faster for me if they would have informed me while my car was still in the shop and being worked on. I did have them change the blades. Also, I am told by your people that the oil only needs to be changed every 5,000 miles yet they put a sticker on my car saying 3,000 miles. Which is it? Please let me know because I have a 2016 Tucson and a 2017 Elantra.
Thank you very much!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/16/2018 01:20 PM

First of all thank you for the 5 star survey. I apoligize for wiper blade situation. Hyundai recommends that you change your oil every 3,750 miles in our climate area. If you have any question please feel free to contact me.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
speedy courtesy
We always have excellent service at Woodhouse Hyundai...sales, especially service, and scheduling.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/16/2018 12:56 PM

We appreciate your business and the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Ok
They tried
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/16/2018 01:07 PM

Thank you for the 4 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
verified customerVerified Customer
Category: Service
Woooo - Redemption!
Could not be happier with the re-work!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2018
Service Type: Repair
Category: Service
Disappointed
While the folks I talked to were nice enough the service left much to be desired. The job was not complete and the dirty engine cover was thrown in my trunk on top of some of my things and not re-installed. I'm not sure how you miss something like... seeing as this is my first time coming in I'm not likely to return unless I have to.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/16/2018 01:10 PM

Thank you for allowing me to correct the error. I hope that what we did today will make up for it. I am sending a request for a rescore. Very nice to meet you.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RN
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Robert N.
Omaha, NE
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy Peasy
Easy scheduling, prompt service, kept me informed
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/13/2018 01:35 PM

Thank you for the 4 star review

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
TD
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Thomas D.
Omaha, NE
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sevice/tune up
It was a quick in and out,simple and feel very confident that they did a great job.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/08/2018 12:46 PM

Thank you for the 5 star survey and the great comments.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
KR
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Kylie R.
Omaha, NE
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Fast, timely service always with a smile.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/06/2018 11:31 AM

We appreicate the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Average
It was just average. Felt like the typical up selling. I didn't really trust them but I don't think they were being deceitful. It felt like a typical car dealership. It was way too difficult to get warrenty work done and the stupid Hyundai has had a lot of recalls.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/06/2018 07:37 AM

Hi Brett, I would like to discuss the service visit you had, please give me a call or email, Thank you for your time.  

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Elkhorn, NE
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Just okay service
Went for oil change and a recall but felt like they wanted to up sell me into getting a new battery.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/01/2018 05:49 AM

Thank you for taking the time to visit us, I would like to visit with you about your service visit please call me.  Thank you and have a great day.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
MF
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Mike F.
Omaha, NE
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service and friendly help
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/02/2018 09:31 AM

Thank you for the 5 star review

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
PB
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Paul B.
Papillion, NE
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
I was well taken care of geeting my car in.
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/21/2018 01:28 PM

Thank you for the 5 star review

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing customer service! I felt like the sales men acrually cared about me and my needs! (:
Amazing customer service! I felt like the sales men acrually cared about me and my needs! (:
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/19/2018 04:36 AM

Thank you for the 5 star review

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
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