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SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

Verified Customer
Omaha, NE
2011 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
courteous staff
The location is difficult to find, but once you get there, the staff is very helpful and accommodating.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/14/2016 05:43 AM

Thank you for your 4 star rating. We agree that the location is somewhat difficult especially without signage which we should be installed very soon. Again thank you for the great score and we look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RS
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Ronald S.
Omaha, NE
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top Service
The service was very punctual and my car was ready in the time I was advised it would be ready.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/14/2016 07:37 AM

A big thank you for the 5 star rating. Yes we agree that everything moved very quickly but The Woodhouse Family looks foward to great things for Hyundai. Exceeding your expectations is our primary goal. Look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great New Place to do business
I felt that they did an excellent job with my maintenance. It was done quickly but thoroughly
Staff were able to communicate easily and I was pleased with the speed and promptness
that they exhibited.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/14/2016 06:51 AM

We appreciate your patience as we get the "bugs" out of our processes. As we continue forward we want your service experience to be over the top. Please let us know how we can make your experience even better. We look forward to seeing your again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2016
verified customerVerified Customer
Category: Service
Second review
The Service Manager, John, was eager to resolve the problems that I had and he did so, very graciously. A big thank you to Woodhouse Hyundai!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2016
Service Type: Maintenance
Category: Service
Nice people, need to get to know Hyundai cars better.
Not very knowledgeable when it comes to push starts.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/14/2016 07:04 AM

I am very sorry for the situation regarding your starting problem. I have left you a voice mail and would like to assist is correcting this problem. Please contact me at your earliest convienence. 402 592 1007 x6026

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RD
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RICHARD D.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfaction guaranteed
Service rep was friendly and knowledgeable... he took interest in my vehicle and in me as a customer..I will be a returning as a satisfied customer
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/14/2016 07:06 AM

We are very happy that your 1st service visit with us was a positive one. Exceeding your expectations is what it is all about. We look forward to seeingyour again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
VT
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Virgina T.
Omaha, NE
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very clean
Yes
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/14/2016 07:08 AM

Thank you for the great 5 star survey, we appreciate it as we continue to improve your customer experience. We look forward to seeing your again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Excellent!
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
LP
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Lisa P.
Omaha, NE
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service.
Josh was very polite and was able to answer my questions.I got results.
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
JK
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Jerry K.
Omaha, NE
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Care of the customer
A+
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
CG
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Charles G.
Omaha, NE
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2016
verified customerVerified Customer
Category: Service
John the service MGR solved my problem
I will return to Woodhouse Hyundai for all my service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2016
Service Type: Repair
Category: Service
Next time I will go to Edwards in Council Bluffs
They promise you things and do not come thru with them
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/31/2016 12:10 PM

Got your message. I will sending a rescore request shortly. Thanks.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2008 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Not great
Didn't display much expertise. Seems like they just wait for the engine light to tell them what to do - didn't strike me as people who really understood Hyundai repair on a deep level. Had a couple of theories about the problem (thanks to the engine light), but wouldn't take action unless they could figure out the specific issue. So I paid for a rental car for 2 days and the problem remains unresolved.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/14/2016 07:47 AM

I very sorry that we could not find a solution to your problem. As I recall this condition occured twice in a 2 month period making it very difficult to reproduce. If you have incurred any out of pocket expense due to your car being in our service department I would be more than happy to visit with you about reimbursement. Please contact me at your earliest convienence.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MT
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Mark T.
Omaha, NE
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I had issues with my fan blower making a noise and the serviceman blew water out of it. It still made the noise and they said they were ordering a blower and I never was contacted about this. pending
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
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