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SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

Verified Customer
Omaha, NE
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The best Hyundai outlet in Omaha and surounding area.
The employees are extremely professional and very knowledgeable. The new building at 145th and Giles is beautiful and the employees make it a warm atmosphere. I really enjoy going to the Woodhouse Hyundai and I want to thank everyone for taking extremely great care of my Tucson. THANK YOU!!!!!!
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/01/2018 07:10 AM

Thank you for the 5 star review and the review.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
JD
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James D.
Omaha, NE
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Flat Tire
Decided to replace a right-side rear tire. I previously had the tire fixed at Sam's club (six weeks ago). The tire then quickly lost air and I was able to get it to Woodhouse Hyundai. It was a new tire. I had bought the car in April 2018. There was a communication error with the sales representative. I thought the tire was under warranty. It was. But not for nail, screw, or patch matters. So, I ended up paying the price for a new replacement tire rather than having it patched again. I learned something today. Anyway, Woodhouse employees were gracious. Coffee and water available while you wait. I didn't wait long. The facility is new and they are still getting settled. Right now there are no signs to direct you to the Service Garage. I came in from the exit. Overall, no complaints and things will get better.
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 10/01/2018 07:13 AM

Thank you for the 4 star review.  We will be getting signs soon.  

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
RE
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Ronald E.
Omaha, NE
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and timely
always on time and explains service
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/25/2018 02:31 PM

Thank you for the 5 star survey

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
AN
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Alyssa N.
Omaha, NE
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Everyone was so nice and respectful. Will always come back to Woodhouse ?
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/24/2018 08:48 AM

Thank you for the 5 star survey. We appreciate the kind comment. Thank you for being part of the Woodhouse Family.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly good service
They were very friendly and knowledgeable
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/25/2018 04:43 AM

Thank you for the 5 star review

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
JH
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John H.
Omaha, NE
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire Repair
Brought my Hyundai Sonata in with a slow leak in a front tire. Excellent service rep got it in to repair area quickly and communicated the cause of the leak. Took only a short time and the tire was fixed. Only problem was that on the way home I notice that the tire pressure reading was 42 psi instead of the normal 34 psi. Had to stop and let air out of tire before continuing on.
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/25/2018 04:44 AM

Thank you for the 4 star review.  I apologize that tire pressure was off.  

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unimpressed
I was taken to this dealership because of my Hyundai roadside assistance, and the fact that it has to be the closest Hyundai Dealership for the towing to be covered, I don't get to chose. Upon arriving it took 30 min or more just to look up tires and after that wait I find out that none of the Hyundai Dealerships even carry the tires that they equip the 2018 models with. To my disappointment I was forced to either buy the brand they carry and have a mismnatched set or to wait 3 days and be without a car, due to them being not willing to give me a loaner car. I hesitantly chose to buy the different brand, for the simple fact I cannot be without a car for 3 days! Even though they may not stock the tires I have on my car I guarantee that the dealer ship I bought it from would do everything in it's power to make me a happy customer as they did when I bought my car!
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/24/2018 04:50 AM

.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
PK
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Phil K.
Omaha, NE
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service at new facilities.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/20/2018 01:17 PM

Thank you for the 5  star survey. Glad that you enjoyed our new location. 

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
HN
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Heather N.
Bennington, NE
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
Everyone was very friendly and helpful get to your new location and providing quick service.
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/20/2018 04:53 AM

Thank you for the 5 star review.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
PB
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Patrick B.
Omaha, NE
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
The service team at woodhouse Hyundai was very friendly and pleasing to work with. I recently went there for my cars first oil change and it was the best experience I've ever had just getting an oil change. The front desk help was very friendly and made sure that my daughter and I were comfortable with what they had to offer with hospitality and car care. He also made it a point to update me about the service time.
The service tech ensured proper repairs, maintenance logging in the cars pamphlet, and even vacuumed out the cars floor mats before returning the vehicle.
I will definitely be returning to this dealership for future needs.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/18/2018 08:59 AM

Thank you for the 5 star survey and the great comments. Welcome to the Woodhouse Family. We look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RD
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Rex D.
Omaha, NE
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai service.
The service people did a very good and fast job.I am glad that I went there.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/17/2018 01:46 PM

Thank you for the 5 star survey. 

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Services
The people working for Woodhouse Hyundai are very professional.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/17/2018 05:36 AM

Thank you for the great survey score and the kind comment. 

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Service was good. Got done very fast.
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/17/2018 04:33 AM

Thank you for the 4 star review

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
RP
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Richard P.
Omaha, NE
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Josh was very helpful by keeping us updated on the status of our car, and even provided a loaner when our car was not going to be completed due to parts needing to be ordered. The car is running much better. While out walking around the lot, the manager stopped by and talked to me, very nice and took interest any making sure my needs were being met.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/17/2018 05:31 AM

Thank you for the 5 star survey and for being part of the Woodhouse Family.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
BM
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Bonnie M.
Omaha, NE
2013 Hyundai Elantra Gt
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review you requested.
Probably not.
Not Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/17/2018 04:51 AM

Thank you for taking the time for the review an comments.  I apologize for the lack of service you received.  

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
RB
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Rita B.
Lincoln, NE
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
I had just recently brought my car in; due to some issues with my vehicle. I had a horrible sound coming from my drivers side wheel/tire area. I had a total of 3 tires put on by other businesses, but the sound was still there. I went to Woodhouse, and they helped me out tremendously. It turns out it was a wheel bearing issue. This could have caused a lot of issues as I was told this was very loose, secondly i was also told there were a couple of recalls on my vehicle that needed to get taken care of as well. I did not schedule an appointment; just walk-in but they were able to still get me in and get my car taken care of with no issues. I cannot thank the team enough that worked on my car that day! They did excellent work!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/13/2018 12:04 PM

First of all we thank you for the 5 star survey. I'm very happy to hear that your situation was resolved quickly and to your satisfaction. Thank you for choosing Woodhouse Hyundai, we look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Brand new location
Just got an oil change and had them look at my e-brake
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/13/2018 01:48 PM

Thank you for the 5 star review

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
JD
gravatar
James D.
Omaha, NE
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Minor Interior Body Work
We had a minor stress crack on a plastic part that surrounds one of the air vents. The part was ordered. About three weeks later, the part was received and installed in less than an hour. The staff is always pleasant.
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/13/2018 01:01 PM

Thank you for the 5 star review I will pass this along with the staff.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
RE
gravatar
Ryan E.
Omaha, NE
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Awesome service. Good staff! Definitely will always be back when getting my car service.
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/10/2018 01:40 PM

Thank you Ryan for the 5 star review, we can't wait to see you again for service.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Woodhouse does good!
Only thing I found wrong was that there was no on sight car wash. They have made
arrangements with a local gas station group to give the washes. However since I don't
purchase my gas from them, I feel as if I should not accept the "free" car wash from them.
It made the no difference the day I had my service as it was raining and I didn't expect a
car wash.
Recommended
Jeremy S., Service Manager from Woodhouse Hyundai Of Omaha responded on 09/10/2018 07:50 AM

Thank you for the 4 star review.  I'm sorry that we don't have a car wash on sight, this is something we are working on.

Jeremy Sullivan
Service Manager
Woodhouse Hyundai of Omaha
402-592-1007
Employees worked with
JR
JOSHUA D RIDPATH
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