We're very sorry to learn of your experience, Cameron. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to look into your situation further. Thank you. ^cc
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc
Thank you for sharing your concerns with us. A specialist from our Headquarters will be in touch with you to investigate further. ^cc