We're sorry to learn of your experience, Eric. We have notified your case manager, Nicole, as well as their supervisor. They will be in touch with you shortly to further discuss your concerns. Thank you. ^cc
We're very sorry to learn of your experience, Luke. We have created a case and assigned it to one of our corporate representatives, Karen, who will be in touch with you to further discuss your concerns. Thank you. ^cc
We're sorry to learn of your experience, Hyojin. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you. ^cc