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Harrisonburg Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,361 Reviews)
71
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Score Details

5 stars
85%
4 stars
8%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
33
Total ReScores™
4.2
ReScore™ Average
71
Net Promoter Score ®

Business Details

About

Harrisonburg Hyundai in Harrisonburg, VA. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Harrisonburg Hyundai in Harrisonburg, VA. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(540) 434-1361
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:30 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2811 South Main Street Harrisonburg, VA 22801
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,361 Reviews)
Write a Review
Recent Reviews
JA
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John A.
Grottoes, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2024
0
Category: Service
DO NOT BUY A CAR FROM HERE!!!
My car has been there for 6 MONTHS. No updates from them, I’ve had to call every time. Since my car has been dropped off it has sat so long my tires are flat, rust on the rotors, sun damage to the paint nobody seems to care here. Talked to the manager and was handed off to someone else. This place is a dumpster fire. Unless you want to buy a car that will blow up under a 100,000 miles. Absolutely obsurd. Wouldn’t recommend this place to ANYONE. PLEASE DO NOT BUY FROM HERE. Save yourself the trouble and take your business down the street.
JA
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John A.
Grottoes, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2024
0
Category: Service
DO NOT BUY A CAR FROM HERE!!!
My car has been there for 6 MONTHS. No updates from them, I’ve had to call every time. Since my car has been dropped off it has sat so long my tires are flat, rust on the rotors, sun damage to the paint nobody seems to care here. Talked to the manager and was handed off to someone else. This place is a dumpster fire. Unless you want to buy a car that will blow up under a 100,000 miles. Absolutely obsurd. Wouldn’t recommend this place to ANYONE. PLEASE DO NOT BUY FROM HERE. Save yourself the trouble and take your business down the street.
OH
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Olin H.
Brandywine, WV
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very effective and efficient service
Very Effective and Efficient Service Received
Cory D O., Service Manager from Harrisonburg Hyundai responded on 04/02/2022 07:07 AM

Thank you for the perfect score on your recent survey. Also thank you for your business. Let us know if you ever need anything and have a great weekend

Cory D. Owens
Service Manager
540-434-1361
DP
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David P.
Sugar Grove, WV
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
GREAT STAFF GREAT SERVICE
I will be purchasing a new Santa Cruz very soon. Great customer service keeps
my family coming back.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 03/31/2022 07:37 AM

As alwasy thank you for everything. Have a great weekend. 

Cory D. Owens
Service Manager
540-434-1361
WA
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William A.
Cabins, WV
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
6
Category: Service
great experience
Great service
Cory D O., Service Manager from Harrisonburg Hyundai responded on 03/29/2022 09:18 AM

Thank you for the perfect score on your recent survey. Also thank you for your business. Let us know if you ever need anything and have a great week.

Cory D. Owens
Service Manager
540-434-1361
Verified Customer
Staunton, VA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service Great People
Harrisonburg Hyundai is a all around great experience.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 03/15/2022 05:34 AM

Thank you for the perfect score on your recent survey. Also thank you for your business. Let us know if you ever need anything and have a great week.

Cory D. Owens
Service Manager
540-434-1361
WT
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Willie T.
Harrisonburg, VA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always receive professional care.
I am currently driving my second Hyundai Santa Fe in 15 years. I’ve been receiving service over the last 15 years. Service has always been outstanding.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 03/11/2022 07:24 AM

As always, thank you for everything boss. Have a great weekend.

Cory D. Owens
Service Manager
540-434-1361
TG
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Tammy G.
Harrisonburg, VA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Bad experience into pleasant experience!
The service manager went above and beyond for my family when we needed an alternator. I would highly recommend!
Cory D O., Service Manager from Harrisonburg Hyundai responded on 03/11/2022 07:24 AM

Thank you for the perfect score on your recent survey. Also thank you for your business. Let us know if you ever need anything and have a great weekend.

Cory D. Owens
Service Manager
540-434-1361
SM
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Sara M.
Bridgewater, VA
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
10
Category: Service
Had a small issue with scheduling appointment but was taken care oft
Bryan Horne is top notch to deal with. Listens and understands customer concerns and makes things happen.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/17/2022
Service Type: Maintenance
5
Category: Service
Wait for scheduled oil change
Don't have my name correct on this email! Who is Sara??? Waited an hour after appointment time before care was taken in for oil change!! Waste of my time!!!
Cory D O., Service Manager from Harrisonburg Hyundai responded on 02/18/2022 06:22 AM

Let me look into the appointment situation. In the mean time, what name do I need to change the account to? I can fix that instantly. 

Cory D. Owens
Service Manager
540-434-1361
Cory D O., Service Manager from Harrisonburg Hyundai responded on 03/04/2022 06:27 AM

Ive fixed the name in our system. I'm not really sure how it happened. I think your client information merged with another vehicle. Not really sure, either way you should be all corrected moving forward. Thanks you for the feedback and the opportunity to correct the issue. Have a great weekend.

Cory D. Owens
Service Manager
540-434-1361
RD
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Roger D.
Shenandoah, VA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
make every easy
you are making this review harder than going to dealership
Cory D O., Service Manager from Harrisonburg Hyundai responded on 02/09/2022 01:40 PM

Thank you for the nice comment. Also thank you for the perfect score on your recent survey. That is very much appreciated. Let us know if you ever need anything and have a great week. 

Cory D. Owens
Service Manager
540-434-1361
Verified Customer
Harrisonburg, VA
2020 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/08/2022
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
Rude staff
See review
Cory D O., Service Manager from Harrisonburg Hyundai responded on 02/10/2022 10:14 AM

Im sorry for your wait and the unprofessionalism. Thank you for your feedback. It gives me the opportunity to do some re-training. Thank you again and have a great weekend. 

Cory D. Owens
Service Manager
540-434-1361
IR
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Ilya R.
Mc Gaheysville, VA
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
oil change
Thank you everything went well and everyone worked like a team
Cory D O., Service Manager from Harrisonburg Hyundai responded on 02/07/2022 01:50 PM

Thank you for the perfect score on your recent survey. That is very much appreciated. Let us know if you ever need anything and have a great week.

Cory D. Owens
Service Manager
540-434-1361
RG
gravatar
Ray G.
Bridgewater, VA
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Pleased
Pleased with the entire experience ?
Cory D O., Service Manager from Harrisonburg Hyundai responded on 01/27/2022 02:32 PM

Thank you for the perfect score on your recent survey. That is very much appreciated. Let us know if you ever need anything and have a great weekend.

Cory D. Owens
Service Manager
540-434-1361
AS
gravatar
Ann S.
Harrisonburg, VA
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always excellent!
On time whenever I make an appointment (easy to get) and whatever I need is done. When I stop by to get a problem solved, frequently it is taken care of right then.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 01/24/2022 05:20 AM

Thank you for the perfect score on your recent survey. That is very much appreciated. Let us know if you ever need anything and have a great week.

Cory D. Owens
Service Manager
540-434-1361
Verified Customer
Harrisonburg, VA
2010 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service at Harrisonburg Hyundai
Excellent customer service and vehicle check up. Very transparent with what needs to be done.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 01/24/2022 05:19 AM

Thank you for the perfect score on your recent survey. That is very much appreciated. Let us know if you ever need anything and have a great week.

Cory D. Owens
Service Manager
540-434-1361
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