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R & M Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(322 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Serving the Waynesboro and surrounding area for all of your automotive needs. Locally owned and operated for over 40 years. Serving the Waynesboro and surrounding area for all of your automotive needs. Locally owned and operated for over 40 years.

Categories
Auto Repair, Oil Change, Tire Sales and Repair
Contact
(540) 942-2355

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
192 N Charlotte Ave Waynesboro, VA 22980-5047

Affiliations

NAPA
R & M Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(322 Reviews)

JL
JEANIE L.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Was a good experience
I have always liked your service and knowledge of working with my vehicles and I will continue to come here for all my car needs thank you for taking care of my car needs 😊

DF
DOUG F.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Quick service
Quick service

LL
Lisa L.
Staunton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
Great Auto Shop
R & M is a great family run automotive repair & towing shop. They are respectful & informative regarding your car needs. As a disabled, senior, female I especially appreciate the respect. It really means a lot.

Verified Customer
Afton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Car repair/ inspection
Always does a SUPERIOR job!!!

WP
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
All 4 moter mounts replaced
Probably the fastest repair I have ever had
R & M A. from R & M Automotive responded on 06/23/2025 06:37 AM

We appreciate your feedback and are delighted to hear that your repair was completed quicker than a cheetah on roller skates! Our goal is to get you back on the road as swiftly as possible, and it sounds like we achieved that. If you ever need us again, we'll be ready to sprint into action!

R and M Automotive Thanks you!


DG
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Towing & car repair
Very reliable to get you the best deals that they possibly can. It’s almost like price comparison. I called to get my car from one place to their shop. It’s almost like they dropped everything to go and handle it. They’ve done work on my son‘s car and work with him. They are highly recommended and very good people. They will break it down for you before they do things other repair shops have told me that things have been on backorder. They dug and did research and found. What I needed I know they’ll do the same for everyone else thank y’all very much. I was waiting to hear you come this way Miss Julie.Aa we done
R & M A. from R & M Automotive responded on 06/20/2025 06:18 AM

We appreciate that you've taken the time to share your experience! Price comparisons in the automotive world can feel like a scavenger hunt, but we're here to make sure you find what you need without the stress. We're especially pleased that we could assist your son as well; we take our commitment to our customers seriously. Our team always strives to provide clear communication about any work needed—no surprises, just good old-fashioned service. Thanks for spreading the word about us; we'll do our best to keep up the good work for everyone!

R and M Automotive Thanks you!


Verified Customer
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
9
Professional service
Long-standing relationship with R&M. Courteous and knowledgeable professionals manage the front desk and do the repairs after a full explanation of what needs to be fixed.
R & M A. from R & M Automotive responded on 06/20/2025 06:18 AM

We're happy to hear about your long-standing relationship with us! Having courteous and knowledgeable professionals is like having a superhero team for your car—ready to save the day with detailed explanations and top-notch repairs. Your trust means the world to us, and we look forward to keeping your ride in tip-top shape!

R and M Automotive Thanks you!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Inspection and change of tires
Excellent service and attention.
R & M A. from R & M Automotive responded on 06/20/2025 06:15 AM

Thanks for choosing us for your automotive needs!

R and M Automotive Thanks you!


VG
VICTORIA G.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Calm in the chaos!
My car broke down on the way to work. I had chaos in my head trying to figure out the logistics. Without my car, I can not carry out my responsibilities. It was a relief to have had preciius good experiences with their shop, so I called for a tow. They were right on it. It did not take long for the truck to arrive. The driver was friendly and gave me a ride back to my house before taking it in. I was grateful they worked on it and I was able to pick it up by the end of the day.
R & M A. from R & M Automotive responded on 06/11/2025 09:56 AM

It sounds like you had quite the morning adventure! Car troubles can definitely throw a wrench into your day, but we’re glad to hear that our team was able to swoop in like a automotive superhero. The friendly tow truck driver and a quick turnaround—sounds like we managed to turn that chaos into calm! Your trust in our shop means a lot, and we’re pleased we could help you get back on the road so quickly. Just remember, we're always here for any future escapades!

R and M Automotive Thanks you!


KN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Fair and honest
Fair prices and honest and very friendly
R & M A. from R & M Automotive responded on 06/10/2025 12:43 PM

We appreciate you taking the time to share your experience! It’s great to hear that our fair prices and friendly service have made a positive impression on you. We believe that honesty should come as standard—like a well-tuned engine! Your support means a lot to our team as we strive to keep things running smoothly for all our customers.

R and M Automotive Thanks you!

R & M A. from R & M Automotive responded on 06/11/2025 06:31 AM

Thank you for taking the time to leave a review!

We apprciate you

R and M Automotive Thanks you!


TH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Good people that do Good work
Courteous people do good work never had a problem every time I needed something fixed it got fixed I wouldn't go anywhere else
R & M A. from R & M Automotive responded on 06/09/2025 06:04 AM

We appreciate you taking the time to share your experience with us. It's always a pleasure to hear that our team is making a positive impact with their courtesy and expertise.If you ever need anything in the future, we’re ready and waiting!

R and M Automotive Thanks you!


SW
Stephanie w.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Excellent service
We are new to Waynesboro and needed our car inspected for Va plates. R & M did a great job. There are honest and knowledgeable. We will now use them to service our Lexus and Volvo. Thanks.
R & M A. from R & M Automotive responded on 06/04/2025 09:45 AM

We are glad to hear you had a great experience with us! It's wonderful that you've found a trustworthy shop in Waynesboro. We appreciate your confidence in us to take care of your Lexus and Volvo - they’re in good hands! Here’s to many smooth rides ahead. Drive safe out there!

R and M Automotive Thanks you!


MG
MARIAN G.
Waynesboro, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Marian Grubb
Great company . The people are so friendly and helpful
R & M A. from R & M Automotive responded on 06/04/2025 09:45 AM

We appreciate your kind words! It sounds like our team was on their A-game, making sure you had a friendly and helpful experience. It's always our goal to create a welcoming atmosphere because, let's be honest, who wants to deal with grumpy mechanics? We're glad you felt right at home with us.

R and M Automotive Thanks you!


JK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Saved hundreds with R and M
I hate taking my car to a mechanic. I feel extremely vulnerable when I do. I like being in control, and I don’t know much about cars. I can change the oil and change a tire, but that’s about it. I COULD do other work too, but it would take me weeks to make repairs that take a skilled mechanic minutes. When I have to bite the bullet to take my car in, I get extremely annoyed and anxious.
R and M have proven to me that they’re not there to simply take my money. They give me a fair price, and simply do what they have to do to get my car in better condition. This time I needed brakes and some welding repair on the frame. Other shops quoted me twice or three times what they charged. I’ve never felt more confident or comfortable with any other shop. I’m new to the area, and will never take my car anywhere else.
Thanks R and M for treating me like family. That’s literally how I felt. It felt like I was bringing my car to a family member, and they were simply charging me for the parts and some of their time. I’ll never go anywhere else.
R & M A. from R & M Automotive responded on 05/29/2025 11:30 AM

We appreciate you taking the time to share your experience! It sounds like you’ve found your automotive home, and we’re happy to be your go-to shop. We totally get that feeling of vulnerability when trusting someone with your ride; it's like sending your dog to the groomer and hoping they come back without an unintentional haircut. Haha- Not talking about Chevy's new hair do!
We pride ourselves on fair pricing and no-nonsense service – we’re here to help, not make a quick buck. It's great to know you left us feeling confident and cared for. Welcome to the family, and remember, we’re just a pit stop away whenever your car needs a little TLC!

R and M Automotive Thanks you!


RR
RICHARD R.
1989 Isuzu Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2025
verified customerVerified Customer
10
Our experience with R&M has been very positive not just as car owners but also as people.
R&M have taken great care of our cars and truck.
They are so considerate to us and they do everything to help us maintain our vehicles.
R & M A. from R & M Automotive responded on 05/27/2025 10:33 AM

We appreciate you taking the time to share your experience with us. It’s great to hear that our team has been dedicated to taking care of your cars and truck. We strive to be as considerate as possible—If there's anything more we can do to help, just give us a shout. We're here for you!

R and M Automotive Thanks you!

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