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Fitzgerald Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,037 Reviews)
70
Write a Review
Schedule Appointment

Score Details

5 stars
81%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
266
Total ReScores™
4.8
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Fitzgerald Hyundai is located just outside Washington, DC in Kensington, MD. Our factory trained technicians are here to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Fitzgerald Hyundai is located just outside Washington, DC in Kensington, MD. Our factory trained technicians are here to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(301) 881-4000
Visit Website
Opening in 57 minutes
Business Hours

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
11411 Rockville Pike Rockville, MD 20852
Get Directions

Score Details

5 stars
91%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(301) 424-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
11411 Rockville Pike Rockville, MD 20852
Get Directions

Score Details

5 stars
88%
4 stars
5%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
35
Total ReScores™
4.9
ReScore™ Average
88
Net Promoter Score ®

Business Details

Categories
Contact
(301) 424-4800
No Business Hours Provided

Business Hours

* No Time Zone Provided
11411 Rockville Pike Rockville, MD 20852
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,037 Reviews)
Write a Review
Recent Reviews
AM
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ALAIN M.
Rockville, MD
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Category: Service
Excellent service
Great customer service - Kudos
AD
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ASOKA D.
Kensington, MD
2024 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Category: Service
Fast and efficient service
Adolfo was excellent…very friendly, professional and efficient. Also, the video of the techs evaluation was impressive. Will definitely will be back with our other Hyundai when it is time for servicing.
KV
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KELLY V.
Bethesda, MD
2024 Hyundai IONIQ 5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Category: Service
Excellent service as always
Everyone was great from start to finish. Friendly, professional, quick service - my car was repaired and back to me faster than originally anticipated. I got a rental thru the dealer while my car was being serviced which was a simple process. Would highly recommend this dealer and service center, which is why it’s the only dealership I’ve returned to for multiple cars now.
PM
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PATRICIA M.
Silver Spring, MD
2023 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Category: Service
fast efficient and helpful
They are patient and helpful - and Pleasant
Verified Customer
Potomac, MD
2020 Hyundai Ioniq Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Category: Service
Excellent service!
Great customer service, excellent service advisers and technicians.
While changing the battery, they identified an electrical issue, repaired it quickly, still under warranty.
Thanks!
Verified Customer
Washington, DC
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/20/2025
verified customerVerified Customer
9
Category: Service
Not the usual outstanding exoerience
This is the first time I was disappointed. I brought my car in for a routine service at 9:00 and,didn't get my car until 12:00. I was told it would take 35 minutes. When I, asked what was the delay I was told that there was a shortage of service advisors. I am not sure,what that has to do with the delay.
Verified Customer
Derwood, MD
2024 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/18/2025
verified customerVerified Customer
7
Category: Service
Service
Service performed was not as per standard.
AT
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AREF T.
Laytonsville, MD
2023 Hyundai Santa Fe Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2025
verified customerVerified Customer
7
Category: Service
Overall very good. I like your service advisors; they are professional and caring.
All was well this time. The concern was I told the first guy I saw when he came to take the car to make sure he locks my car doors but when I picked up the car its doors were not locked! The first person reassured me that he would lock the car doors but that didn’t happen all the way through! That’s not good! Also, when I picked up the car I noticed the tires showed 37 to 39 psi ratings on pressure but the tag inside the car door says 35 or 36 psis! This too is a concern! Other than these two points, everything else was just fine.
LN
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LUIS N.
Hyattsville, MD
2022 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/13/2025
verified customerVerified Customer
1
Category: Service
Bad service, not trust worthy
Bought a 2022 sonata, it has only been service by them. At some point parts were taken off and not put back correctly, eventually causing damage to my car as a result. Lynn pitmon assistant service manager and service director Alel Lester have refuse to make things right and fix my car. They have ignore my calls and the service director has completely ignore both calls and emails. A word of advice which I didn't take from others. Check your vehicles thoroughly before leaving or you might have to stop on the middle of the highway to pick up the pieces like I did. I would never recommend anyone to buy or service a vehicle there again. Once you buy your vehicle things really change
Verified Customer
Silver Spring, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Category: Service
Recall
Thanks to Gabby Lima for her excellent customer service. She told me that was her 2nd day on this location but she did her very best. Keep up the good work with your customers!
Verified Customer
Brooklyn, NY
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
0
Category: Service
service
Oil change service was fast
EF
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EDUARDO F.
Bethesda, MD
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
9
Category: Service
Great service
Very professional and puntual service.
Alan explained me all what my car need it.
Service was fast
Verified Customer
Silver Spring, MD
2020 Hyundai Sonata Hybrid
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2025
verified customerVerified Customer
4
Category: Service
Polite service but, incorrect charge by loaner company with no follow-up by service director.
Service was done with courtesy but, the loaner that had been provided to me compliments of Fitzgerald, generated a charge against my credit card. I reported this to the Service Director, but got no response.
RF
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RICARDO F.
Bethesda, MD
2023 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Category: Service
Annual revision
Alan was excellent; he explained everything clearly
Verified Customer
Washington, DC
2025 Hyundai Santa Fe Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Category: Service
Great Care
I had no problem with the care team. They were fast and empathetic of my situation.
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