TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1062 reviews)
76

KJ
gravatar
KATHY J.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
verified customerVerified Customer
Category: Service
friendly people and quality service
we were greeted right away , given a time table, shuttled to a great breakfast and returned to find the car ready. what more could you want?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2019 10:20 AM

Kathy, thank you for the kind review. We're so glad that your experience was smooth and pleasant! Getting your service done while eating breakfast sounds like a nice start to the day! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
verified customerVerified Customer
Category: Service
oil change, inspection
Check-in quick, service as promised-including price & time frame-wise, staff very courtesy & good waiting room...will be back no question!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2019 10:19 AM

Anonymous, thank you for the fantastic review. We're so glad that every aspect lived up to both your and our expectations. Making sure customers are taken care of is our main priority! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
verified customerVerified Customer
Category: Service
Great service, once again
They got my vehicle in for tires, routine service and maintenance quickly. They over delivered on time and price. Estimated more than it came to and took about an hour less than promised.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2019 10:14 AM

Anonymous, thank you for the great review. We're so glad that your service experience was less expensive and faster than anticipated! Pleasant surprises are always the best when it comes to vehicle service! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PB
gravatar
PETE B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
verified customerVerified Customer
Category: Service
The great employees and owner
Total satisfaction every time I get service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2019 10:10 AM

Pete, thank you for the kind review! We're so glad that you had a great service experience with our team! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JH
gravatar
JERRY H.
Post Falls, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2019
verified customerVerified Customer
Category: Service
Service Disaster
Today I placed my truck in the hands of the service department. I thought this was a great idea, boy was I mistaken.
on leaving the facility I drove directly to the freeway, barely down the on the hood begins to rise TOTALLY blocking my vision. I made an emergency stop on the bottom of the exit, which also happens to be the exit ramp for another street. Extreme danger for anyone. I went to close the hood and found the oil cap placed in the depression where the hood latches. Now my question is, WHAT else has been forgotten?
I then crawled under the vehicle to check to make sure the differential plugs had been reinstalled, remember this is on the side of a busy freeway off ramp, they were removed as part of the "service procedures" all in all a very bad experience. I would STRONGLY caution anyone using this shop to do a through walk around before exiting the facility for their own safety!
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2019 10:07 AM

Jerry, thank you for speaking with us on the phone about this matter. We understand and appreciate the gravity of the situation. The quality control issue has been addressed with every level of technician at our dealership. We hope that we will have the opportunity to rebuild your confidence in our service department. Thank you for choosing Mike White Ford!

Employees worked with

HW
gravatar
HELEN W.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
verified customerVerified Customer
Category: Service
Service review
Great service visit as usual! Tyle was friendly and knowledgeable.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2019 10:09 AM

Helen, thank you for the great review! We're so glad that this service visit was a good experience and it sounds like it wasn't the first good experience that you've had with us! I will make sure to pass along your kind words to Tyler! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JB
gravatar
JULIE B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2019
verified customerVerified Customer
Category: Service
Great service great people
Had my service done recently - in and out right on schedule. Had fullreview of truck status ready and out the door with my car was credit. These guys do a great job...
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/22/2019 04:36 PM

Julie, thank you for the fantastic review! We're so glad that your service experience was so smooth and fluid. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DH
gravatar
DAVID H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
verified customerVerified Customer
Category: Service
Dave H. Vehicle owner
Overall satisfied however the time I was told for servicing was longer than I was told.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2019 02:22 PM

Dave, thank you for the great review! We sincerely apologize for the service taking longer than anticipated. We hope that the next time that you bring your vehicle in for service, we are able to exceed both your expectations and ours. Thank you for choosing Mike White Ford.

Employees worked with

JE
gravatar
JENNIFER E.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2019
verified customerVerified Customer
Category: Service
Check up/ oil change
Quick, through friendly helpful staff, competituve price and a good car wash!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/15/2019 01:23 PM

Jennifer, thank you for the excellent review! We're so glad that you found your experience to be fast, pleasant and fairly priced. Those are always our top goals! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GB
gravatar
GARY B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
verified customerVerified Customer
Category: Service
Service dept
Outstanding service 10+ Stars, had a oil change serviced on 10/09/2019, excellent service advisor Tyler, very friendly,
polite, really great with customer service skills. Explained everything about the service and what was good on the car
and what needed attention. I would highly recommend Mike White Ford for all services for your cars.

Gary L Barrier
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/15/2019 11:02 AM

Gary, thank you for the excellent review. We give you 10+ stars as well! We're so glad that your oil change went well and will pass your kind words along to Tyler. It is always our pleasure to serve you and we look forward to the next time that we have the opportunity to do so. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
verified customerVerified Customer
Category: Service
Great service
I got the date wrong for my oil change but Tyler got me in anyway. Thanks Tyler! Great team effort.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/10/2019 02:29 PM

Anonymous, thank you for the 5 star review. We understand and have gotten dates mixed up ourselves - we're all human! We will make sure to pass along your kind words to Tyler and the team! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

EG
gravatar
ED G.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2019
verified customerVerified Customer
Category: Service
Oil change
the whole staff does a very good job.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/10/2019 02:17 PM

Ed, thank you for the 5 star review! We're so glad that your oil change went so well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
verified customerVerified Customer
Category: Service
Employees are very knowledgeable and friendly.
This company has been my service for my cars for 20 years since it was Tom Addis, then Larry Miller, then Mike White. I have bought two cars in that time and brought my daughter who also has bought two cars.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2019 09:25 AM

Anonymous, thank you for the excellent review. We also thank you for your continued dedication to our store! Customers like you are the reason we love coming to work every day! Thank you for choosing Mike White Ford and we look forward to serving you again in the future!

Employees worked with

MC
gravatar
MARY C.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
verified customerVerified Customer
Category: Service
Excellent service, great staff!
Prompt and friendly service, was in and out in a very reasonable time for my appointment. And a sales guy spent a great deal of time with answering some questions I had about my vehicle. I really appreciated that!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2019 09:24 AM

Mary, thank you for the excellent review! We're so glad that you had such a great experience with the service department and were able to get some questions answered from sales. Thank you for choosing Mike White Ford! We look forward to serving you and your Edge again in the future!

Employees worked with

gravatar
Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
verified customerVerified Customer
Category: Service
Very Professional
Tyler was great as he handled all aspects related to my truck in a professional, friendly manner. Keep up the good service and work
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/07/2019 04:39 PM

Anonymous, thank you for the great review! We're glad that Tyler was able to take care of your service needs and will be sure to pass along your kind words to him. Thank you for choosing Mike White Ford! We look forward to serving you and your Super Duty again in the future!

Employees worked with

CD
gravatar
CHARLIE D.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
verified customerVerified Customer
Category: Service
Nice staff, efficient cost effective operation and timely with service
Your staff is very friendly and treated me with very good service. The price of an oil change was very reasonable!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/07/2019 04:37 PM

Charlie, thank you for the kind review! We're so glad that you felt like you had good and reasonably priced service! Our customers are our friends, family and neighbors and we want everyone to have a great experience! Thank you for choosing Mike White Ford! We look forward to serving you and your Super Duty again in the future!

Employees worked with

RW
gravatar
RICHARD W.
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
verified customerVerified Customer
Category: Service
Awesomey
You guys are caring understanding and awesome.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/07/2019 04:35 PM

Richard, thank you for the awesome review! We're so glad that you felt cared for and listened to. You're the awesome one! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BV
gravatar
BASTIAN V.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
verified customerVerified Customer
Category: Service
Oil change
Friendly staff, nice waiting room, truck done on timely matter. Work was explained in detail, with what was checked and done. Leaving with a good feeling my truck is taken care of by people who care about their Company and Customers. Thank You all!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/01/2019 04:31 PM

Bastian, thank you for the great review! We're so glad that everything went so well during your oil change and you feel good about it! Thank you for choosing Mike White Ford! We look forward to serving you and your Sport Trac again in the future!

Employees worked with

TF
gravatar
TERRY F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
verified customerVerified Customer
Category: Service
Routine service of my F-150
Tyler Jorgensen was very considerate and spent time going over all options for later care for the vehicle. Price was a little less than I expected.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2019 03:28 PM

Terry, thank you for the excellent review. We will be sure to pass along your kind words to Tyler. We're so glad that you felt completely taken care of and were pleasantly surprised by the final price. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SS
gravatar
SCOTTY S.
Box Elder, SD
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
verified customerVerified Customer
Category: Service
Wonderful experience!
I am traveling in pickup with 5th wheel trailer. I called this morning to ask for an oil change for the pickup. Even though they were very busy, they got me in and out quickly today. All the staff were very nice, friendly and professional.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2019 03:29 PM

Scotty, thank you for the excellent review! We're so glad that we were able to accommodate your oil change and keep you going on your travels! Drive safely and thank you for choosing Mike White Ford! We hope to have the opportunity to serve you again in the future!

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.