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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Tyler Jorgensen
TJ

Tyler Jorgensen

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1062 reviews)
76

Reviews of Tyler Jorgensen

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Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2019
verified customerVerified Customer
Category: Service
Service dept.
Staff is always very friendly and efficient
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:45 PM

Anonymous, thank you for the kind words! We're so glad that you had a great experience with our service department! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with
TJ
Tyler Jorgensen
Verified Customer
Liberty Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
verified customerVerified Customer
Category: Service
timely service no hassle.
always a good experience friendly service people.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:44 PM

Anonymous, thank you for the great review! Timely and without hassle are two huge compliments and things that we strive for! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with
TJ
Tyler Jorgensen
SD
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SHIRLEY D.
Calder, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019
verified customerVerified Customer
Category: Service
Fast and friendly.
They just take very good care of me and my truck.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:41 PM

Shirley, thank you for the great review! We're so glad that you found us to be fast and friendly! It is truly our please to make sure that both you and your truck are taken care of! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with
TJ
Tyler Jorgensen
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Verified Customer
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2019
verified customerVerified Customer
Category: Service
Routine Maintance
I took my 2019 F150 in for the "monthly" oil change (yes I drive alot) and they got me right in and the appointment time was convenient for me. The service drive staff was friendly and the waiting area clean and enough seating and table to allow me to continue to work while waiting for the service to be completed. They got me in an out quickly with a job well done.
THank you.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:38 PM

Anonymous, thank you for the excellent review. Monthly oil changes mean that you're truly using your vehicle's capabilities so it's extra important for us to make sure that you are happy and well taken care of. From your comments, it sounds like everything is working well so far! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with
TJ
Tyler Jorgensen
DS
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DAVID S.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2019
verified customerVerified Customer
Category: Service
Oil change
I have always received courteous service from this dealership. The oil change takes about an hour and the waiting room is comfortable.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/06/2019 04:01 PM

David, thank you for the excellent review! We're so glad that you've had continued service that has met your expectations and that you enjoy the waiting room as well! Thank you for choosing Mike White Ford! We look forward to serving you again!

Employees worked with
TJ
Tyler Jorgensen
CM
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CHARLES M.
Coeur D Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2019
verified customerVerified Customer
Category: Service
More great Service!
Mike White's service department has performed very well for the service of our 2014 Ford Edge. Easy to schedule, fast and clean drop off, completed on time with a free car wash included!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/06/2019 04:00 PM

Charles, thank you for the awesome review! We're so glad that you've enjoyed service for your Edge because we've enjoyed serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
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Verified Customer
Coeur D Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
verified customerVerified Customer
Category: Service
On time, perfect work.
The employees are very friendly and experienced. Car was done on time and perfect.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/26/2019 10:16 AM

Anonymous, thank you for the fantastic review! We're glad that we were able to service your vehicle in a timely and efficient manner! Your time is valuable and we understand that! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
Verified Customer
Spirit Lake, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2019
verified customerVerified Customer
Category: Service
Personal care is exceptional
From a timely appointment to the thoroughness of the staff in taking care of my Ford F-250 pick up, I couldn't be happier.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/26/2019 10:15 AM

Anonymous, thank you for the incredible review! We're always happy to take care of you and are so glad that you enjoy getting your vehicle serviced with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
WR
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WILLIAM R.
Spokane, WA
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/22/2019
verified customerVerified Customer
Category: Service
Free Oil Changes
You seem to have a good crew of competent and friendly people and a nice well kept business and buildings, etc.
I do have one complaint about a policy that should be changed.

First: I bought my F-150 one year ago when I was 81 years old. As part of the deal I was given Two Free Oil Changes, (Ie. Advertising). I understand that, but after spending way too long dealing and going through paper work, I was dead tired and couldn't remember all the stuff I was told. Six months later I showed up for my first free oil change and the service person asked If I had brought my Key Tag which I needed to validate my free oil change. He said it was a blue Oval plastic tag, even mentioning that possibly it was on my wife's set of keys, it was, so I put it on my set of keys. He said to be sure to bring it with you next time.
At the age of 82 now, six months might as well be six years, I'm lucky to remember 6 minutes. Today I came in and he asked if I had my key tag and he said that isn't the right one and he showed me a little thin strip of plastic with possibly bar codes on it. It sure wasn't the blue oval the first fellow asked for and I don't ever recall seeing it. I looked like a piece of scrap plastic.

As far as I am concerned this is a terrible program, It embarrasses both your older customers and your service people. With modern computer databases your agents should easily be able to look up the customer name and automobile Vin and find any perks that were given for that vehicle.

If you marketing department wants to hand out something it should be at least postcard sized written I large type with large type and at the top marked with what the purpose is: ie; 2 Free Oil Changes. and this should be give to the customer with the suggestion of keeping it with other information, Or stapling it to the vehicle manual.
Personally, I have quite a few keys on my key chain and I don not want or need another hunk of plastic attached.

I did get the free oil change each time, but I hated looking like a dummy,
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/26/2019 10:12 AM

William, thank you for the open and honest review. We apprecciate you taking the time to write out such excellent and well thought out suggestions and will certainly bring up your points to our management team! We apologize for any possible embarassment or feeling uncomfortable! That was never our purpose and we're sad to hear that even one person felt less than fantastic with the program. Thank you again for your openness and we hope to have the opportunity to serve you again in the future.

Employees worked with
TJ
Tyler Jorgensen
KM
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KIMBERLY M.
Bayview, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2019
verified customerVerified Customer
Category: Service
thank you
thank you
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/26/2019 10:07 AM

Kimberly, thank you for the excellent review! It was our pleasure to take care of you and your Edge! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
DM
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DORAL M.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
verified customerVerified Customer
Category: Service
Second oil service and lube
the periodic oil service and lube was professionally done. The waiting area was very clean and relaxing.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 09:50 AM

Doral, welcome back for your second service with us! We're so glad that you felt so comfortable and relaxed in our waiting area! Thank you for choosing Mike White Ford! We look forward to serving you on your next scheduled maintenance and beyond!

Employees worked with
TJ
Tyler Jorgensen
DW
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DICK W.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
verified customerVerified Customer
Category: Service
Great service!
I recently took my truck to Mike White ford for service. Inadvertently I went a day early but they squeezed me in anyway, something I very much appreciated! You could not expect better service from anyone. I will continue to take my vehicle to Mike White Ford for service and repairs.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 09:48 AM

Dick, thank you for the great review! We always try our hardest to accommodate people that come early (as we've been guilty of the same!) and we're very glad that we were able to take care of you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
BR
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BARBARA R.
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
verified customerVerified Customer
Category: Service
Service Department
Very pleasant experience. I was greeted promptly and my car was processed in a timely manner.
Thank you.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 09:45 AM

Barbara, thank you for the kind review! We're so glad that you had a very pleasant experience! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
MI
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MICHAEL I.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
verified customerVerified Customer
Category: Service
oil change
These guys are awesome! quick and easy.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 09:39 AM

Michael, thank you for the awesome review! We're glad that your oil change went so well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
AP
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ALAN P.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
verified customerVerified Customer
Category: Service
Good price and easy to work with
Hour and a half for a works on the F250. Usually takes an hour
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 09:38 AM

Alan, thank you for the great review! We apologize for the service taking extra time! There are always some factors with servicing vehicles that we can't predict but overcome to ensure accurate and safe service and we appreciate your understanding! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
RC
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REX C.
Dalton Gardens, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
verified customerVerified Customer
Category: Service
LOF
Service with a smile and a free car wash!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 09:32 AM

Rex, thank you for the wonderful review! We're so glad that your oil change went so well! Enjoy the car wash! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
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Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2019
verified customerVerified Customer
Category: Service
Knowledgable people
The attendants were very helpful
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:44 AM

Anonymous, thank you for the fantastic review! We're very proud of our people and so glad that you had a great experience with them! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
CK
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CYNTHIA K.
Post Falls, ID
Ford Expedition
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2019
verified customerVerified Customer
Category: Service
I bought my vehicle from Tom Addis 15 years ago, and ONLY Ford has ever worked on my vehicle.
When I got home, I noticed on my Vehicle Check Up that the box for Rear Lighting was marked "Required Immediate Attention". The mechanics had my vehicle for two days doing other work, but did not mention this to me. I give FIVE STARS to the Courtesy Van driver, Lujeanne. Wonderful. Good driver.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:40 AM

Cynthia, thank you for the 4 star review! 15 year is a very long time to be loyal to a dealership and we really appreciate it! We apologize for not communicating the box for rear lighting when you picked up your vehicle. If you would like to make another appointment, we'd be happy to work on a solution with you. We will make sure to pass along your kind words to Lujeanne, who we fully agree is wonderful! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
CD
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CHARLES D.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
verified customerVerified Customer
Category: Service
Oil Change and tire ritation
Friendly and fast service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:32 AM

Charles, thank you for the 5 star review! We're so glad that your oil change and tire rotation were done quickly and pleasantly! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
TJ
Tyler Jorgensen
Verified Customer
Newman Lake, WA
Ford F-53 Motorhome Stripped Chassis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/14/2019
verified customerVerified Customer
Category: Service
Oil Change
We made the appointment for the oil change and it took 2 hours to complete. This was too long. I think they were overbooked.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/15/2019 04:32 PM

Anonymous, we're very sorry to hear about your experience. Customers with appointments are always given priority however, sometimes other appointments end up taking longer than anticipated or planned for. It's never an excuse but we did want to explain. We hope that you will give us the opportunity to right your situation and serve you in a more timely manner in the future.

Employees worked with
TJ
Tyler Jorgensen
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