TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1062 reviews)
76

DN
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DEBBIE N.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2019
verified customerVerified Customer
Category: Service
Great service
Took my car in for regular servicing. It was done in a very timely manner and staff were extremely nice.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:31 AM

Debbie, thank you for the great review! We're so glad that you service experience went so well. Timeliness and friendliness are two of our biggest areas of focus, so it's nice to hear that things are going well. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

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Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2019
verified customerVerified Customer
Category: Service
Exeptional Service in the Sales Dept
This is our third automobile we have purchased in the last 3 years from Mike White Ford and the experience just gets better and better. We were in and out within 2 hours today purchasing a Ford Explorer 2020. Jose, Mike, Mike and Kirk were extremely accommodating, professional, thorough and knowledgeable. We purchased the exact vehicle that we were looking for. We were educated on the vehicle, in and out. We financed it and was walked through the entire process smoothly with no surprises. We look forward to the next purchase with Mike White Ford and their very talented and friendly team. We are very thankful to them for making this such an easy process with no headaches or wasted time. Thank you again. It was a pleasure doing business with you. Ken and Delina Basore
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:29 AM

Thank you so much for the exceptional review! We hope that you are enjoying your new 2020 Explorer! They're incredible vehicles and something to be proud of! We're so glad that your purchase process went so smoothly and enjoyably! Thank you for being wonderful customers and we always look forward to seeing you again! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TE
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TREVOR E.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2019
verified customerVerified Customer
Category: Service
good service
good service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:27 AM

Trevor, thank you for the 5 star review! We're so glad that you and your Mustang had a good experience! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ML
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MILFORD L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
verified customerVerified Customer
Category: Service
Long Property Management
Tyler in service was so very helpful in getting a set of tires for our 2015 Ford Explorer. He stayed late one evening and waited for our son to come down from Ponderay and pick up a rental car to use the following day.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:26 AM

Milford, thank you for the very kind review. We're so glad that you had a great experience with Tyler and that we were able to get you taken care of. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

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Verified Customer
Spokane, WA
Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
verified customerVerified Customer
Category: Service
Curt Shewmake Great Floors Store Operations
I have been working with Kirk Lauer for some time now. He is professional, courteous, and fun to work with. Terra and Andrew also make it a pleasure to come to the dealership.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:25 AM

Thank you so much for the phenomenal review! We're so proud of our continued partnership and our ability to serve you! We will make sure to pass along your kind words to Kirk, Terra and Andrew! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DC
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DWIGHT C.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2019
verified customerVerified Customer
Category: Service
Mr White carries on Ford expectations. Ford quality and trust.
Dealer Service Techs, follow through with their word to me. I applaud Mr White for his great crew.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:24 AM

Dwight, thank you for the 5 star review! We're so glad that you had such a great experience having your Explorer worked on! We thank you so much for choosing Mike White Ford and look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
verified customerVerified Customer
Category: Service
Outstanding performance
On time in and job complete as promised.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/06/2019 01:32 PM

Anonymous, thank you for the outstanding review! On time and complete work are the hallmarks of what we strive for! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JG
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JERRY G.
ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
verified customerVerified Customer
Category: Service
Service Department - Mike White Ford
I appreciate the business model that this dealership operates under. My experience with the service department has been extremely positive. They communicate well in advance of the appointment, providing a reminder of the scheduled service appointment. At the point of service the staff are excellent in the approach to the customer, and are very focused on addressing the service needs.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/06/2019 01:31 PM

Jerry, thank you for the incredible review. Your comments absolutely warm our hearts! We're so glad that your experiences have been positive and that you've felt so cared for! That's everything that we aim for! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GM
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GREGORY M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
verified customerVerified Customer
Category: Service
They care
Tyler did a awesome job
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2019 02:58 PM

Gregory, thank you for the kind review. We appreciate you and genuinely do care! We'll make sure to pass along your kudos to Tyler. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CS
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CHRISTINE S.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
verified customerVerified Customer
Category: Service
Great service...Always.
I expect great service, and I am never disappointed at Mike White Ford.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2019 02:58 PM

Christine, thank you for the 5 star review! We're glad that you expect great service because you deserve it! We're proud that you are never disappointed with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RN
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ROBERT N.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2019
verified customerVerified Customer
Category: Service
Oil Service
During the service I requested tire rotation; front right hub wheel cover was cracked--waiting for a replacement cover.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/11/2019 04:50 PM

Hi Robert, thank you for leaving a 4 star review. We're so sorry bout the hub wheel cover. It has just arrived and your service writer will be calling you tomorrow to get the installation set up at your convenience. Thank you for choosing Mike White Ford! We hope that this experience doesn't negatively color your view of us and that you give us the chance to show you our normal process and results.

Employees worked with

CM
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CLINTON M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
verified customerVerified Customer
Category: Service
Awesome job
Team did an awesome job!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2019 02:56 PM

Clinton, thank you for the awesome review! We're so glad that you had a great experience! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MB
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MICK B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2019
verified customerVerified Customer
Category: Service
Fast, friendly, and well priced.
First time back to North Idaho and first time since dealership changed hands; not disappointed. In the immortal words of Arnold: I'll be back.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2019 02:53 PM

Mick, thank you for the fantastic review. Welcome back to North Idaho and our dealership! We're very glad that you weren't disappointed. We look forward to serving you again in the future and in more immortal words from Arnold, hasta la vista! Thank you for choosing Mike White Ford!

Employees worked with

JM
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JOYCE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
verified customerVerified Customer
Category: Service
Great service job
Great crew, very comfortable waiting area, they make you feel confident about your vehicle and their service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2019 04:44 PM

Joyce, thank you for great review! We're so glad that you enjoyed both our staff and our waiting area! We're very proud of both. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GS
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GIBRAN S.
Mead, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
verified customerVerified Customer
Category: Service
Great Service Deparment.
I drive from Spokane to have my Ford 250 service maintenance done. The travel time is worth the service I receive from Tyler and the whole crew in the service department. The entire team gets a 5 star review.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2019 04:39 PM

Gibran, thank you for the kind review! Driving from Spokane for our service department makes us feel incredibly proud and grateful. We love serving you and your F250! Thank you for choosing and continuing to choose Mike White Ford! We will make sure to pass along your kind words to Tyler and the rest of the service department.

Employees worked with

LG
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LINDA G.
Hayden, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2019
verified customerVerified Customer
Category: Service
pressure to perform maintenance
When dropping off my vehicle for an oil change, I was immediately informed that it needed hundreds of dollars worth of "scheduled" maintenance. This was not mentioned over the phone when I scheduled the oil change and before it had been looked at by anyone. I asked that only the oil change be performed at that time. (Which was honored). After leaving the car for its oil change, I reviewed the Ford recommended schedule for maintenance under normal driving conditions. None of the maintenance I was encouraged to have done that day were (per my manual) due to be completed. I asked a mechanic (not an employee of MW Ford, but a trained mechanic) what was recommended for my vehicle at its current mileage and he agreed with my assessment that it was not yet time for the maintenance recommended by your advisor. When I returned to pick up my vehicle, my advisor informed me that it now needs new rear brakes, and it rotors turned and perhaps replaced, at an additional $400+. I was informed that it could be done right away. It may need the brake job, but the experience earlier that day left me suspicious. If I had just said "go ahead" to the recommended services, my service bill would have gone from $45 for an oil change, to just over $1000 for maintenance that my vehicle likely does not require at this time.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2019 03:50 PM

Linda, we understand and hear your concerns. We apologize for not communicating clearly. Every vehicle has two maintenance schedules - one for normal driving conditions and another for severe driving conditions. What we failed to explain was that we recommend that customers adhere to the severe driving condition recommendations due to the local weather extremities and the toll it takes on vehicles. Every vehicle is unique and requires maintenance at different intervals based on the environmental and driving conditions in addition to mileage considerations. We hope that this explanation clears up the miscommunication that occurred when you picked up your vehicle. Trust is important and we hope that we have the opportunity to regain your trust in the future.

Employees worked with

CM
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CHRISTOPHER M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
verified customerVerified Customer
Category: Service
Great Service
Service Department is efficient and friendly.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2019 03:53 PM

Christopher, thank you for excellent review. We're so glad that you had a great service experience and enjoyed meeting our staff! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JM
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JOYCE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
verified customerVerified Customer
Category: Service
good work
yes,, evert thing was good. didnt take too long this time..
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2019 03:44 PM

Joyce, thank you for the good review! We're so glad that your service experience went well and the services were performed efficiently! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SS
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STEVEN S.
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
verified customerVerified Customer
Category: Service
First time service
Our first time having car serviced. On time and very courteous. Five stars!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2019 10:25 AM

Steven, thank you for the great review! Congratulations on your vehicle's first service! We're glad that it went well and hope to see you and your vehicle whenever you have need! Thank you for choosing Mike White Ford!

Employees worked with

CE
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CURTISS E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
verified customerVerified Customer
Category: Service
Tire rotation
The took time to balance and align my car for winter operation. Even though it was low mileage they took the time for a multipoint check.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2019 10:22 AM

Curtiss, thank you for the great review. We're so glad that your vehicle is all ready for winter conditions! Our theory on low mileage inspections is that it's something we would want done on our vehicles; treating customers the way that we would want to be treated just makes sense to us! Thank you for choosing Mike White Ford! We look forward to serving you and your Focus again in the future!

Employees worked with
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