TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1062 reviews)
76

BS
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BRAD S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
verified customerVerified Customer
Category: Service
Service appointment
Service is always good and staff is friendly and helpful
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/26/2019 11:32 AM

Brad, thank you for the great review! We're so glad that you had a pleasant experience in service and that it sounds like it wasn't your first good experience with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Nine Mile Falls, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2019
verified customerVerified Customer
Category: Service
oil change
Had an appt for an oil change and had car in on time. We waited while it was being serviced. We saw car pulled out from service bays and I went to check on picking it up. The service person was busy and said he would come and get me as soon as the paperwork was completed. 30+ minutes later we finally get the car. He was apologetic for the wait but hey hire more help or get the other service person to complete it. Should NOT have to wait 30+ mins once car is done to get it. Service itself was fine.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2019 05:00 PM

Anonymous, thank you for the review. We're very sorry about what happened at the conclusion of your service visit. We agree - you shouldn't have to wait 30+ minutes once the car is done to receive it. We will be reviewing the process with our team to ensure that this doesn't happen again. Thank you for bringing it to our attention. We hope to see you again so that you can experience a true 5 star visit to our dealership.

Employees worked with

RB
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ROBERT B.
Mead, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
verified customerVerified Customer
Category: Service
Quality service
Thank you for outstanding services
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2019 08:06 AM

Robert, thank you for the great review! We're so glad that you found your experience outstanding and enjoyed servicing your vehicle here. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DW
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DANIEL W.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
verified customerVerified Customer
Category: Service
Very courteous
Professional they answered all my questions
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2019 10:27 AM

Daniel, thank you for the fantastic review. We're proud of our professionalism and glad that all of your questions were answered! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Moscow, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/17/2019
verified customerVerified Customer
Category: Service
New tires
I love my new tires, and everyone is always very friendly. It did take a lot longer than I expected it to, but otherwise I’d say it was a good experience, it be great if after the new tires were put on, if the tires and wheels would get cleaned off a little, but that could just be personal preference, I like my wheels and tires to look polished.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/18/2019 08:21 AM

Anonymous, thank you for the kind review! We're glad that you overall had a good experience but we'd like to make it better. If you contact me at marketing@mikewhitefordcda.com, I'd be more than happy to provide you with a free car wash coupon so that we can make sure that not only will your wheels and tires look good, but your whole car will be clean and sparkling! Thanks for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DF
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DIANE F.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
verified customerVerified Customer
Category: Service
2007 Ford Exploree
Ford always does a wonderful job on my vehicles.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/18/2019 08:15 AM

Diane, thank you for the wonderful review. We're so glad that you've had good experiences in the past and continue to do so. It's repeat customers like you that make what we do so special! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TK
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TAMMY K.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
verified customerVerified Customer
Category: Service
Friendly fast service
They got my new truck in fast for the oil change tire rotation. They were very friendly. I will refer others to them in the future and recommend them for the service department.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/18/2019 08:12 AM

Tammy, thank you for the fantastic review! We're very glad that your oil change and tire rotation went so splendidly! We look forward to serving you again and anyone that you might send our way! Thank you for choosing Mike White Ford!

Employees worked with

DR
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DAVID R.
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2019
verified customerVerified Customer
Category: Service
Oil change appt.
Met with Tyler Jorgensen in service dept,he was very polite and professional at his job,got my oil change done quickly,and everything went as expected. Tyler deserves an attaboy,he does a great job..
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/17/2019 11:40 AM

David, thank you for the great review! We'll make sure to give Tyler a well deserved "Attaboy!" and tell his manager as well. Thank you for choosing Mike White Ford! We look forward to showing you a true 5 star experience on your next visit with us!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2019
verified customerVerified Customer
Category: Service
Good customer service
Tyler did a great job explaining what needs to be done to my Escape and the maintenance was less expensive than the quote since not everything had to be done. Tyler even arranged for a shuttle and the whole experience was pleasant.
Lugene the shuttle driver is awesome and friendly. She went out of her way to make sure I got to work on time and came and picked me up as soon as my car was ready. I am so appreciative of your shuttle service.
Overall the customer service was excellent and I just assume everything was done that I paid for.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/17/2019 10:49 AM

Anonymous, thank you for the phenomenal review! We'll make sure to tell both Tyler and Lu about your kind words! We're so glad that you had an excellent experience and look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
verified customerVerified Customer
Category: Service
full service
timely & professional
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/13/2019 02:41 PM

Anonymous, thank you for the excellent review. We're very glad that your service experience was timely and professional! Thank you for choosing Mike White Ford! We look forward to serving you in the future!

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
verified customerVerified Customer
Category: Service
Oil change
Great service ?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/13/2019 09:17 AM

Anonymous, thanks for the fantastic review. I'm so glad that your oil change went well! Thanks for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

BM
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BILL M.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
verified customerVerified Customer
Category: Service
GREAT SERVICE
GREAT SERVICE
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/12/2019 08:15 AM

Bill, thank you for the great review! We're so glad that you got a chance to experience our great service! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RM
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ROBERT M.
Pacific Beach, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
verified customerVerified Customer
Category: Service
Always a great service experience
I've been very pleased with both the buying and service experience associated with my F350 pickup. Helpful, professional staff all around.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/12/2019 08:15 AM

Robert, thank you for the fantastic review. We're so glad that both your buying and service experiences with your F350 were pleasant! We know that you have many choices and appreciate that you chose Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SH
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STEPHEN H.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2019
verified customerVerified Customer
Category: Service
ford truck service
Fast, efficient service as usual, but I was notified that I owed money, and I had to remind service that I paid for the maintenance package when I bought the car.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/12/2019 08:11 AM

Stephen, thank you for the good review! We're so glad that your service went well and apologize that your maintenance package was not noted on your account. Rest assured, it is noted on there now! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Employees worked with

CM
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CHARLES M.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2019
verified customerVerified Customer
Category: Service
A pleasant surprise
You will seldom receive a 5, there is always room for improvement. Having made this statement Mike White Ford is a huge improvement over The shit group of Parker Ford, you must have run off a bunch of the former employees. I know the majority of Sales staff have changed, that is where my problems with Parker Ford began, the two I worked with were not honest.
Would I recommend Mike White Ford, If you continue to treat customers like this past visit, I would. We still have some discussions & negotiating to do between myself and your management team, so my answer is currently No.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/10/2019 08:17 AM

Charles, thank you for the thorough review. We agree - there is always room for improvement and we're trying every day! We have undergone a lot of changes in the past year and a half and are always trying to better ourselves and each other.

We thank you for giving us another chance after what sounds like a less than stellar experience with a previous incarnation of the store and invite you to come back whenever you like. We thank you for the opportunity to serve you and look forward to serving you again in the future.

Employees worked with

NG
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NANCY G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
verified customerVerified Customer
Category: Service
Car service
Excellent service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/09/2019 08:13 AM

Nancy, thank you for the excellent review. We're glad you had a good experience getting your car serviced. Thank you for choosing Mike White Ford!

Employees worked with

MH
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MIKE H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
verified customerVerified Customer
Category: Service
Service great and personable
I will use them again
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/05/2019 04:50 PM

Mike, thank you for the fantastic review! We're very glad that you found our service to be great. That's always our goal! Thank you for choosing Mike White Ford! We look forward to serving you and your Explorer again in the future.

Employees worked with

DS
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DESIREE S.
Elk, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019
verified customerVerified Customer
Category: Service
Fast, Fantastic and Friendly
The Mike White Ford family treats their customers like they are part of the family, too! My husband and I have looked for, and purchased, from them a second time! And each time we have to gotten fast, fantastic and friendly service.
Thank you Mike White Ford!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2019 10:18 AM

Desiree, thank you for the fantastic review! Thank you for being a part of our family! We're so glad that you had two phenomenal experiences and we hope that you have many more with us! Thank you for giving us the opportunity to serve you; we look forward to serving you again in the future! 

Employees worked with

SK
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STEVEN K.
Sagle, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
verified customerVerified Customer
Category: Service
Quick service!
I took my lease vehicle in for its first oil change and was told its service and tire rotation would be aboit an hour and a half and it was about a few minutes less. They were quite busy so i had this service scheduled a couple months in advance. So far so good, but plan ahead for your appointment.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2019 10:10 AM

Steven, thank you for the great review! We're so glad that you had a good experience with your first oil change! May it be the first of many good experiences to come! Thank you for choosing Mike White Ford! We look forward to serving you and your Expedition again in the future!

Employees worked with

JJ
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JOHN J.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
verified customerVerified Customer
Category: Service
Scheduled service
Again, I appreciated everyone at the dealership. 60,000 mile service. From Tyler, our service advisor, to Andrew, the technician who did the maintenance on our wonderful truck.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2019 10:07 AM

John, thank you for the fantastic review! We appreciate you! We're so glad to hear that yous 60,000 mile service went well and will be sure to pass along your kind words to both Tyler and Andrew. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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