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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

GD
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Gene D.
Mohrsville, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
prompt service
Great on time service. Honest, friendly service advisers.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/05/2019 06:12 AM

Thank you Gene for the great survey and the kind words.

You have been a long time customer and value you and your business tremendously!
Have an awesome day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MB
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Matthew B.
West Lawn, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding service
They have a courtesy service second to none. My car got picked up for a repair, was fixed and brought back early the next day. Seriously, their customer service and service is second to none.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/04/2019 05:33 AM

Wow!
Matthew. Thank you for the 5 star survey and the kind remarks.

It is our pleasure to serve and value your business with us tremendously.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
AL
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Albert L.
Minersville, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great deal and salesman
Took time to jo over multiple cars and options I had
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/04/2019 05:11 AM

Hello Al,
Thank you for the 5 star survey.
We are truly grateful for you and your business.

Have a great day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Kempton, PA
2011 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service & friendly people
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/31/2019 10:07 AM

Thank you for the awesome survey!

It is our pleasure to serve.
Looking forward to your next visit with us.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Sinking Spring, PA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2010 Elantra service
Hyundai has always done an exceptional job servicing my 2010 Elantra. Steve, the service advisor, took the time to explain what needed to be serviced ahead of time. He also made sure to clean the windshield good, which was pretty messy on the inside.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/29/2019 04:59 AM

Thank you for the great survey!

We value you and your business tremendously.

Have an awesome day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Orwigsburg, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
VERY HELPFUL
I've had some bad oil changes in the past with different shops so I was a little paranoid after an oil change. So I asked Steve to check the oil level after the oil change before driving the car. He patiently showed and explained to me what to look for or what to watch out for after an oil change. Thank you for taking the time to do so.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/29/2019 04:48 AM

Thank you for the great survey and the kind words!
It is our pleasure to serve.
Thank you for your time and service with us.

Have an awesome day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DC
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Donald C.
Gordon, PA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you for the service received.
Thank You
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/29/2019 04:42 AM

Thank you for the great survey!

Looking forward to your next visit with us.
Have a great summer!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
PM
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Petra M.
Hamburg, PA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Servuce
Service and friendly helpful attitude....and the complimentary car washes!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/29/2019 04:41 AM

Thank you for the great survey!
We appreciate you and value your business tremendously.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
J. Bowen
The maintenance person I dealt with was very courteous and friendly
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/27/2019 04:18 AM

We apoligize that we were unable to provide you with a 5 star service experience.
We strive to to earn and provide 5 star service on a continual basis.
Please feel free to contact me personally if you have any suggestions.

Thank you for your business.
Have a great Holiday!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DM
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David M.
Kutztown, PA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
visit for engine recall
good visit Freedom very helpfull
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/22/2019 01:04 PM

Thank you for the 5 star survey!

We value you and your business tremendously.

Have a great day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
TP
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Terri P.
Schuylkill Haven, PA
2017 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Can’t use two coupons
No happy can’t use two coupons
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/21/2019 04:05 AM

Thank you for the survey.
We are sorry that we could not provide you with a 5 star visit.
Our coupons that we send out are extremely agressive (That's good!) but unfortunately cannot be combined with each other.
These rules are clearly stated on the coupons. May I suggest using different coupons at different visits.
We appreciate you and value your business tremendously.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Lansford, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai
By far best dealership around. No b.s. no gimmicks. Will buy again
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/15/2019 12:26 PM

Thank you for the great survey & the kinds words!

See ya next time !!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MD
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Michael D.
Reading, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Best auto service in Berks co.
Facility clean and well organized.
Coffee and brownies are great.
Cleaned and washed vehicle and vacuumed inside carpets.
Service was fast and sales people are great.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/13/2019 01:40 PM

Thank you for the 5 star survey!
Also, than you for the kind words.
We are grateful for you and your business.

Have a great day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
EW
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Edward W.
Kutztown, PA
2015 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Freedom
Service needs to learn to return phone calls
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/13/2019 02:29 PM

Thank you for the survey.
Sorry we did meet all of your expectations due to the circumstances.
I would like to reach out to personally about the matter.
We appreciate you and your business tremendously.

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Reading, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great, fast service
Had oil change and multi- point inspection. Service was fast and any future maintenance needed explained to me.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/09/2019 04:55 AM

Thanks for the 5 star survey!
We appreciate & value your business.

See ya next time.

Steve Eberhardt
Service Manager
484-665-0130 x2415

Employees worked with
SE
STEPHEN EBERHARDT
JS
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Joseph S.
Saint Clair, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
On time service
Good job, in a timely matter/ with a car wash
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/09/2019 04:53 AM

Thank you for the great survey!
It is our pleasure.
See ya next time!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Lehighton, PA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership
Service was great and at fair prices
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/07/2019 01:54 PM

Thank you for the great survey!
We value you and your service greatly.

See ya next time!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Blandon, PA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful
The customer service at this place is fantastic. All I did was go to get my car inspected, but just the way that the gentleman Steve had handled everything and watching how all the staff talked to customers was really great!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/07/2019 04:24 AM

Thank you for the great survey!
Thank you very much for the kind words too.

We appreciate your time with us.
See you next time!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Coaldale, PA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service and friendly people
I always receive good service at Freedom
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/07/2019 04:21 AM

Thank you for the 5 star review!
We appreciate you and value your business tremendously.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MH
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Michael H.
Hamburg, PA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No one at home
No one answered the phone. Later I was transferred all over the place as the folks either don't know how to use the phones or simply didn't want to help me. A couple of days later, I made the connection to Hyundai service and had a quality visit
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/06/2019 06:49 AM

Thank you for the survey.
I am sorry for the inconvenience you felt trying to get a hold of us. We have recently done some more hiring to help with the phones.
We hope to service you better in the future.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
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