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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

SD
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Susan D.
Auburn, PA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I am so happy that you have Steve back in Hyundai. Before his arrival we had nothing but problems with service and now there is a feeling of confidence that everything will be improved.
On my last visit I only gave the service 4 stars and that was not a reflection on how much Steve has helped us but more a slight slap for the poor service we received before Steve took over. I don't want to leave a wrong impression because Steve has always been on top of everything.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/19/2019 02:46 PM

Thank you Susan for the 5 star survey and the incredible comments!
We really appreciate you and your business with us.
Have an awesome weekend and stay cool !!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JO
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John O.
Frackville, PA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job as always.
got me in on a busy Saturday morning .helped me out of a jam.appreciated
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/15/2019 05:38 AM

Thank you John for the 5 star survey!

It was our pleasure to help you.
Please contact us for any of your vehicle service needs.

Have an awesome day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Blandon, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place
Great customer service and it's affordable
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/15/2019 05:36 AM

Thank you for the great survey!

We appreciate you and value your business tremendously.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MH
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Michael H.
Hamburg, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
??
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/08/2019 03:45 AM

Thank you Mike for the great survey!

Thank you for spending your time with us.
We are grateful for your business.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Pottsville, PA
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service
easy to make appt online and courteous service
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/06/2019 05:20 AM

Thank you for the 5 star survey!

We are truly grateful for you and your business.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JH
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Joseph H.
Oley, PA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service Again
Called to make an appointment and got one for the next day. My appointment was foe 1:30PM. Started work on it right away. Service technician was done inabout an hour and 15 minutes. Car got washed and away I went.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/05/2019 12:01 PM

Thank you Joe for taking the time and giving us a 5 star review!

We are truly grateful for you and your business.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MM
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Melvin M.
Girardville, PA
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Melmac
Koury is the nicest person to deal with. He treats you like family and takes care of all your needs. Thank you
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/05/2019 09:10 AM

Thank you Melvin for the 5 star survey!

I will pass along your sentiments to Corey.
I agree. He's great.
Thank you for your time with us.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
KA
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Kathy A.
Mertztown, PA
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional staff
From the first call to set up my appointment to picking up my car, every person I deal with at Freedom is professional and friendly.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/05/2019 09:08 AM

Thank you Kathy for the 5 star survey and the kind words!

We are truly thankful for you and your business.
Have an awesome weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
PC
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Patricia C.
Hamburg, PA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
People bend over backward to make you happy. great service department
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/02/2019 02:26 PM

Thank you Patricia for the 5 star survey and the kind words!

We are truly grateful for you and your business with us.

Have a great summer!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Reading, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
oil change
price was lowest of any hyundai dealer in my area
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/01/2019 03:43 AM

Thank you for the great survey!

We strive to remain competitive with our pricing and exceed our customer's expectations.
Thank you for your business with us.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Blandon, PA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast
Wait time for service was convenient.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/29/2019 12:08 PM

Thank you for the survey!

We appreciate you and your time with us.
Enjoy your weekend!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Reading, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service with friendly people I trust
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/28/2019 04:25 AM

Thank you for the great survey and the kind words!

We value you and your time with us.

Have an awesome weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
RW
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Ronald W.
New Ringgold, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer care!
My adviser, Steve, was point on as to my concerns. He advised me as to the maintenance concerns . I was delighted! Zachary, my technician ,even altered several of my on board screen settings to provider for improved security. I was fully satisfied and will go where other.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/26/2019 06:01 AM

Thank you Ron for the great survey!

You are a great friend of the dealership and a loyal customer.
Thank you very much for you and your business.

Have a great day and get out to enjoy the sunshine if you can!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DY
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Donna Y.
Blandon, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a smile!
So glad Steve is back in Hyundai Service, things just got a whole lot better! Not that they were horrible before, but he just knows how to get things done in a timely manner, always very pleasant and on top of his game!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/21/2019 03:36 AM

Thank you Donna for the great survey and the kind words.

It is great to be back and deal with familar/nice customers.
It really is my pleasure.

Thank you for your business.
See you next time.

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
PL
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Pamela L.
Nescopeck, PA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
We've always gotten great service.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/20/2019 02:33 PM

Thank you Pam for the great survey!

Thank you for continued business with us and the nice words.
We value you and your business tremendously.

Have a great day!
Stay Dry!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JW
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Jeffrey W.
Girardville, PA
2006 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
i had overall good experience
had to wait for parts but they are not normally stocked
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/16/2019 12:54 PM

Thank you Jeff for the survey.

Sorry about the availability of the part.
We are always trying to improve and make positive changes.

We appriciate you and your business.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
GG
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Gregory G.
Newmanstown, PA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
battery service
fast and efficient. These guys keep me coming back
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/13/2019 12:12 PM

Thank you Greg for the great survey!

It is our pleasure to have you as our customer.
We appreciate your business.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Cressona, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is good.
Very efficient .
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/10/2019 02:39 PM

Thank you for the 5 star survey!

We value you and your time with us tremendously.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
VF
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Venus F.
Hamburg, PA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Inspection & oil change
The guys are efficient, keep me updated on what things should be checked at the next service.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/10/2019 02:37 PM

Thank you Venus for the great review!

We try to keep your time with us as pleasant & efficient as possible. 
We appreciate you and your business.
Have a wonderful day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
WS
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William S.
Saint Clair, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and would like to get your problems fixed
Alls well that can be expected from the freedom auto group in Hamburg but there should be a batter fix for the double clutch there’s a lot more hesitation in pulling out than any clutch I have ever driven weather the clutch had 20 miles on it out 300,000 on it I had all types and was a mechanic for 25 yrs they could make changes to the system to fix the problem and once it is no longer under warranty I will be changing parameters in the Tcm and ecm to make it better.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/10/2019 05:47 AM

William,
Thank you for the great survey!
Hyundai will periodically come out with software updates.
The next time you are here, we will check to see if any are available that could fix that pulling out concern.
Enjoy your day!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
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