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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

DT
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Dale T.
Douglassville, PA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Service was scheduled in a timely manner and was done with no problems. Thanks
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/08/2016 09:10 AM

Thank you for giving us a great score on the survey!  We appreciate your business and we always like to hear how satisfied our customers are!  We look forward to seeing you at your next service!  Have a great weekend!

Ashley Koch
Service Manager
(484) 223-4902
Employees worked with
SE
STEPHEN EBERHARDT
WD
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Walter D.
Leesport, PA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and friendly service
Was told an hour but it took less than that plus liked the complementary wash and vacuum
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/08/2016 06:06 AM

Thank you for the great survey!  We are so glad we were able to accomodate your time!  Thank you for your business and we look forward to seeing you at your next service!!!

Ashley Koch
Service Manager
(484) 223-4902
Employees worked with
SE
STEPHEN EBERHARDT
DD
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DONNA D.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
The staff and service at Freedom Hyundai are excellent! I waited until the week before my inspection was due and they were extremely accommodating as far as scheduling an appt. Steve and his whole team are very friendly and knowledgeable. I love the free inspection for life and the bonus free car wash, too! Thanks, Freedom!
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/08/2016 06:03 AM

Thank you for your kind words and we appreciate your business.  We always enjoy knowing that we satisfied one of our guests.  We look forward to seeing you at your next service!  Have a great weekend!
Ashley Koch

Service Manager
(484) 223-4902
Employees worked with
SE
STEPHEN EBERHARDT
LW
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Leslie W.
Wyomissing, PA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and excellent service
Freedom Hyundai provides fast, efficient and excellent service for my Tucson.
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/06/2016 08:19 AM

Thank you for the great survey! We enjoyed your company and appreciate your business.  I am so glad we could provide you with excellent service.  We look forward to seeing you on your next service! 

Ashley Koch
Service Manager
(484) 223-4902
Employees worked with
SE
STEPHEN EBERHARDT
SM
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Sarah M.
Hamburg, PA
2003 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, Professional, Honest, and Quick
I took my car in for inspection/emissions. Steve got me checked in quickly and he was very friendly as well as professional, and was able to explain to me exactly what to expect throughout the process. When he called to let me know why my car had not passed inspection, he offered to get the problem resolved the same day, which was done. I was able to pick my car up later that afternoon. All of the staff I encounter at Freedom are always friendly and professional, like Steve, and--this is the thing I value most--they COMMUNICATE with me when there is an issue. They don't do work without permission, and they make sure to include all of the details of what services they would like to perform, as well as a quote that is generally within ten dollars of the final price (with taxes, etc.). I would recommend Freedom to anyone that I know with full confidence.
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/06/2016 04:46 AM

We are at loss for words.  We thank you for your kind words. We always try to respect and communicate with all of our customers and feels so nice to hear it!  We appreciate and value your business!  We look forward to seeing your on your next service! 

Ashley Koch
Service Manager
(484) 223-4902
Employees worked with
SE
STEPHEN EBERHARDT
WH
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Winifred H.
Wernersville, PA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Explanations & Service
They always do a great job servincing my car and explaining what they have done.
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/03/2016 06:27 PM

Thank you for filling out the survey for us!  We appreciate your time and great survey score!  We hope the next time we are able to give you top service for a top score!  We look forward to seeing you at your next service! Thank you for your business!

Ashley Koch
Service Manager

(484) 665-0130x2414
Employees worked with
SE
STEPHEN EBERHARDT
BS
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Beverly S.
Reading, PA
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
everyone is pleasant
I think 2 hours is a bit excessive amount of time for an oil change and car wash, next time I will have someone pick up the car as sitting there 2 hours is more time than I can spare when I get an oil change
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/03/2016 06:24 PM

I apologize for your long wait time. Hopefully the next time you are in we will be able to accomodate your time.  We know your time is valuable!  I will be in contact with you shortly. We appreciate your feedback and your business! 

Ashley Koch
Service Manager
(484) 665-0130x2414
Employees worked with
SE
STEPHEN EBERHARDT
KP
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Kenny P.
New York, NY
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
I'm from Ny and moved here recently and one thing I can say is that the sales and service departments are great. They answer any questions you have straight up and honest. I will definitely come here again. Thanks Freedom you're great!!
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/01/2016 11:43 PM

Thank you for the great rating! Welcome to the neighborhood! I am glad we were able to answer your questions and looking forward to helping with your future services!! 
Ashley Koch
Service Manager

Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Tower City, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
The staff at Freedom Hyundai are so friendly and personable it's like I've known them my entire life.
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 10/01/2016 11:35 PM

Thank you for the kind words and the great rate! We always appreciate your business and look forward to seeing you at your next service! Have a great weekend!
Ashley Koch
Service Manager

Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Tamaqua, PA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and helpful
Quick, friendly and courteous
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 09/30/2016 02:08 PM

Thank you for your awesome score! We appreciate your business and look forward to working with you for your next service.  Thank you for your kind words. 

Ashley Koch
Service Manager
484-223-4902

Employees worked with
SE
STEPHEN EBERHARDT
KM
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Kenneth M.
Lansford, PA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular Maintenance and Break Repair
I have been impressed with the service at Freedom Hyundai and was even more impressed by the professionalism and the great customer service that was shown to me on my last visit. I will be returning!
Recommended
Ashley S., Service Manager from Kelly Hyundai responded on 09/28/2016 07:30 AM

Thank you for your kind words. We appreciate your business and definately look forward to your next visit!  Thank you for great feedback!  Have a great week!

Ashley Koch
Service Manager
(484) 665-0130x2414

Employees worked with
SE
STEPHEN EBERHARDT
JH
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Joseph H.
Allentown, PA
2009 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent as usual
Brought my vehicle in for routine maintenance at Freedom Hyundai. In and out quickly, good selection of available coffee and snacks while waiting, prompt and professional service. There's a reason I keep coming back.
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/27/2016 09:33 AM

Thank you for the nice comments and the great survey!

We are truly thankful for you and your business.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
NE
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Nadine E.
New Phila, PA
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Very quick and efficient service. Also Steve took the time to answer my questions and was very friendly!
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/27/2016 09:38 AM

Thank you for the great survey!

We value you and your business tremendously.

Have a great week!

Steve
Steve Eberhardt
Service Manager
484-665-0130 X2417

Employees worked with
SE
STEPHEN EBERHARDT
MA
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Mary Ann A.
Reading, PA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great All Around Dealership
Everyone we have encountered at Freedom Toyota/Hyundai since purchasing our Toyota from Mark Murray to service of our Hyundai with Steven and his team have been friendly and accommodating. I've had some negative experiences with car dealerships so it's been a pleasure work with people who treat you with respect and listen to your needs.
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/26/2016 11:18 AM

Thank you for the nice words and great survey!

We are grateful for you and your business.

Have an awesome week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Saint Clair, PA
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In demand
While my car spent more time in the shop than I'd expected, I'd attribute it to the number of customers. That is a sign of success.
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/26/2016 11:25 AM

Thank you for the survey!

We are grateful for you and your business!

Have a great week.

Steve
Steve Eberhardt
Service Manager
484-665-0130 X2417

Employees worked with
SE
STEPHEN EBERHARDT
NK
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NAN K.
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
Excellent
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/26/2016 01:18 PM

Thank you for the awesome survey!

We are grateful for you and your business.

Have a great week!

Steve
Steve Eberhardt
Service Manager
484-665-0130 X2417

Employees worked with
SE
STEPHEN EBERHARDT
MG
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Michael G.
Hamburg, PA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/23/2016 04:04 AM

Thank you for the great survey!

We are truly grateful for you and your business.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
JJ
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James J.
Schuylkill Haven, PA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
they do there job with care, best car and service around.
Good people great service
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/22/2016 08:21 AM

Thank you for the great survey and the nice words!

We are truly thankful for you and your business.

Have an awesome day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
RC
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Rose Marie C.
Breinigsville, PA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
the first vehicle I purchased there was a winner, so I returned and scrapped the idea ofpurchasing a Subaru.......now, not sosure I made agood choice......the issues are still relavent.
I sent several of my co-worker to purchase from Freedom and they did....unlikely to happen in future.....
Not Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/22/2016 07:09 AM

Thank you for the survey.

Your opinion is incredibly important to us.
I will be reaching out to you to get see if there is anything else we can do for you.

We are grateful for you and your business.

Have a great day!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
TS
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Theodore S.
Oley, PA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and friendly people!
Will always come and pick up my car. Saves me time at my work. Thanks
Recommended
Steve E., Hyundai Service Manager from Kelly Hyundai responded on 09/21/2016 07:14 AM

Thank you for the kind words and the awesome survey!

We value your opinon and patronage.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 X2417
Employees worked with
SE
STEPHEN EBERHARDT
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