JEFFREY WINCHEL

Zimbrick Hyundai West

Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.

Overall Rating

4.7

(714 reviews)

72

Reviews of JEFFREY WINCHEL

BR

Bill R.

Madison, WI

2010 Hyundai Santa Fe

06/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Express Oil Change

This facility is newer and is clean and comfortable. he service was just fine and my only observation for improvement would be in more timely greeting the customer on arrival.

Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/03/2019 01:07 PM

Thank you for feedback from your last visit. We are always looking for ways to improve our service. I will work with my staff on making sure we greet customers quicker and at their vehicle. Thank you for your business and we look forward to seeing you at your next service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

AA

Arlene A.

Madison, WI

2014 Hyundai Tucson

05/29/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service Team

Warm, caring staff

Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/31/2019 02:10 PM

Thank you for the excellent 5 star review. I know Jeff and the other guys always enjoy seeing you when you are in for service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

MM

Michael M.

Madison, WI

2017 Hyundai Elantra

05/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Stress free service

A really good dealership to visit - clean, organized, & friendly staff

Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/30/2019 09:32 AM

Thank you for the friendly 5 star review. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

JN

Jim N.

Madison, WI

2014 Hyundai Santa Fe S

05/28/2019

Service Type: Repair

Verified Customer

Category: Service

Warranty repair

Easy to make appointment. Work finished as promised.

Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/30/2019 09:31 AM

Thank you for your business and the great 5 star review. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

JL

Jason L.

Waunakee, WI

2018 Hyundai Sonata

05/25/2019

Service Type: Repair

Verified Customer

Category: Service

After you buy your car from Zimbrick, take it to a different dealer for maintenance

After my 3000 mile oil change, I was really left feeling that Zimbrick is all about making the sale. After that, you're on your own. The people at the service department check-in desks are there to complete forms, enter information into the computer, and move people through the check-in process, and they conduct themselves accordingly. Had the service rep I had focused more on the customer experience, I might have had a positive encounter. As it was, calls weren't returned, I was not given updates unless I was persistent in my calls, Hyundai was bashed (by him) because they have a fix for a recall that knowingly causes a problem with the wiring harness, and instead of making new wiring harnesses available to fix the issue, they use them in new cars and thus create a huge back order for the part. Originally I expected my car to be done in less than a week. After a week I was told it could actually be several; it turned out to be just over 2. Even though my car is a 2018 and just had it's first oil change, the experience was frustrating enough that I will be finding someplace else to take my car in the future.

Good luck.

Not Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/28/2019 02:59 PM

Thank you for taking time to provide feedback from your visit. I apologize things did not go well. Unfortunately the parts for this recall have been on backorder and taking us more than a week to get parts. I apologize your service advisor did not keep you properly informed on the delays. I will make sure to address this with all our staff.

I am happy to discuss this further if you would like. Please feel free to let me know and I am happy to setup a time to talk.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

MT

Mathew T.

Madison, WI

2017 Hyundai Santa Fe S

05/22/2019

Service Type: Repair

Verified Customer

Category: Service

Great people/great service

Zimbrick service always exceeds expectations. I’m always treated with courtesy and respect. The team is knowledgeable and helpful. Hyundai is a fine product.

Recommended

Employees worked with

JEFFREY WINCHEL

DD

Daniel D.

Madison, WI

2010 Hyundai Santa Fe

05/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Santa Fe servuce

Excellent service. Quick and efficient.

Recommended

Employees worked with

JEFFREY WINCHEL

MM

Marcia M.

Mc Farland, WI

2017 Hyundai Tucson

05/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Always fine service

Always a clear explanation of services provided. Always a heads-up reminder of upcoming services that should be scheduled.

Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/21/2019 01:44 PM

Thank you for the great review. We look forward to seeing you next time in. Hopefully the dealership in West Allis can get the Santa Fe on the road quickly for Mark.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

Verified Customer

Cross Plains, WI

2016 Hyundai Sonata

05/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

Consistently good service

They provide consistently good service.

Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/21/2019 01:32 PM

Thank you for choosing us to do business with. We look forward to continue helping you service your Sonata.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

JC

Jose C.

Madison, WI

2017 Hyundai Santa Fe S

05/19/2019

Service Type: Repair

Verified Customer

Category: Service

i like the sv

vere good for a person of my age

Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/21/2019 01:30 PM

Thank you for the great 5 star review. We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

RA

Richard A.

Tomah, WI

2013 Hyundai Azera

05/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Friendly

Professionalism

Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/21/2019 01:41 PM

Thank you for the 5 star friendly review. We really appreciate you traveling all this way to have your vehicle serviced.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

CR

Carl R.

Belleville, WI

2017 Hyundai Santa Fe

05/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service staff good to get me in and out without delaly.

yes, for service

Recommended

Employees worked with

JEFFREY WINCHEL

MJ

Meghan J.

Middleton, WI

2018 Hyundai Elantra

05/16/2019

Service Type: Repair

Verified Customer

Category: Service

Great!

Great service as usual

Recommended

Employees worked with

JEFFREY WINCHEL

Verified Customer

Madison, WI

2011 Hyundai Sonata

05/16/2019

Service Type: Repair

Verified Customer

Category: Service

Service has always been good

Service has always been good except this time. Took alot longer than originally told. Hopefully just a one time experience.

Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/21/2019 01:30 PM

Thank you for the feedback from your last visit. I apologize the service took a lot longer than you expected. We do understand your time is very valuable. I will make sure the staff that is scheduling service is aware of how long services take.
Thank you for your business and we look forward to doing better next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

Verified Customer

Madison, WI

2018 Hyundai Elantra

05/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

Fast & Quality Service

The service I have received here thus far has been fast and high quality. The staff is always friendly and helpful. I will continue to use their services for my vehicle!

Recommended

Employees worked with

JEFFREY WINCHEL

JN

Jim N.

Madison, WI

2014 Hyundai Santa Fe S

05/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

60000 miles inspetion

jim n.Went as exspected happy to have Uber ride home.

Recommended

Employees worked with

JEFFREY WINCHEL

AW

Amy W.

Sun Prairie, WI

2006 Hyundai Tucson

05/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

I've always had great customer service every time I go there. Service advisor Jeff is always friendly and helpful.

Recommended

Employees worked with

JEFFREY WINCHEL

CO

Charles O.

Verona, WI

2017 Hyundai Santa Fe

05/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service once again !!!

Enjoyed my periodic visit for my Santa Fe maintenance. Wonderful, helpful staff and very nice waiting area while my car was being serviced.

Recommended

Employees worked with

JEFFREY WINCHEL

TM

Theresa M.

Wisconsin Dells, WI

2017 Hyundai Santa Fe S

05/06/2019

Service Type: Repair

Verified Customer

Category: Service

Wonderful

Such nice people there...in and out and they even washed my car. Also Thank You Dave Hahn....you are the Best

Recommended

Employees worked with

JEFFREY WINCHEL

Verified Customer

Oregon, WI

2015 Hyundai Sonata

05/04/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great service and staff.

I trust this place to let me know what is wrong with the my car and the estimates have always been close to the final price.

Recommended

Employees worked with

JEFFREY WINCHEL

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