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JEFFREY WINCHEL

Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

VS
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Vicki S.
Cambridge, WI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service excellence
fair pricing, quick service
Recommended
Employees worked with

DF
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Dennis F.
Monroe, WI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Do a great job.
Recommended
Employees worked with

Verified Customer
Deerfield, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Great customer service and always so friendly, knowledgeable and helpful. Everytime I bring my car into the service center I know I will receive the best possible service. I never have to worry about anything going wrong with my car afterwards because they all do amazing work.
Recommended
Employees worked with

Verified Customer
Madison, WI
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personable and professional people, not only in the service department but at the desk as well.
Top marks for professionalism, courtesy and service.
Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New Hyundai West Service Center
I recently had an oil change service at the new Hyundai West location. The service was great as always. Jeff was very helpful. I would only comment that the new service desk area seems very small for the four staff that work the front. Their work area has been decreased to a very small room where they are expected to take calls, handle incoming customers, and all the while working literally inches from their neighbor. When one member is taking a phone call, and customers are at the desk getting checked in, it can be hard to hear details with everyone talking in such a small location. Again, service was great, but it seems like the work area for the four staff is quite small for all they do each day.
Recommended
Employees worked with

MO
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Marvin O.
Fort Atkinson, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly service
Always great and dependable service.
Recommended
Employees worked with

MF
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Michael F.
Brodhead, WI
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service, quality work
Service advisors are friendly and my oil change was performed in less time than I thought it would take - top notch!
Recommended
Employees worked with

RM
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Robert M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is friendly amd effocient.
Dropped car off for 150,000 mile service. Everything went fine and the car was ready when I returned.
Recommended
Employees worked with

LK
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Lynnette K.
Oregon, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service as Usual
This is the first time I used the new Hyundai West location. The service is still great, the waiting room was great. The only thing I was disappointed in was that my car was not washed as part of the service. It may be that the new location does not have the ability to do so anymore. But it was always great to have it done previously.
Recommended
Employees worked with

MM
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Marcia M.
Mc Farland, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always good service.
While I am a long-time fan of Hyundai and the quality service they provide, I have to say I’m disappointed with the downsized service area in the new location. Crowded entry, smaller and less-accommodating waiting area. Not a good situation, in my opinion.
Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Great service. Friendly people. I missed the car wash that we used to get each time we had service.
Recommended
Employees worked with

JD
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John D.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
always and exceptional experience
I have always had prompt, personable exceptionally good service from Zimbrick Hyundai for the 2 Hyundai cars I have driven over the past 12 years Comfortable waiting room with TV coffee/soft drinks and snacks
Recommended
Employees worked with

DG
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David G.
Madison, WI
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealer where I purchased the car
Hate these reviews, would not go back if I were not happy
Recommended
Employees worked with

SO
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Sean O.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Unsurrpassable!
Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great People, Great service
Always there for you when you have a question.
Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great that they provide a ride while your vehicle gets serviced
Overall satisfied with my service, but the workers seemed overly busy and stressed. I didn't get a call when my vehicle was completed, I had to call them.
Recommended
Employees worked with

Verified Customer
Middleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Automobile Service
Great people, great service, great cars.
Recommended
Employees worked with

RT
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Robert T.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Every time I've brought my Genesis in for service since i moved to the Madison area a year ago, I've gone to Zimbrick West. They're great, as is their new location. They always get me in and out close to the time estimate i recieve, and the service advisors keep you in the loop the whole way. Great people and better service.
Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The folks at Zimbrick Hyundai West are great. They took care of the maintenance and repaired my steel snow tire rim.
Recommended
Employees worked with

Verified Customer
Middleton, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient location, fast, friendly, affordable service.
I didn't realize the location had moved. Once I found the location, the staff was friendly even though I was a few minutes late. I had scheduled an oil change and tire rotation and asked for the windshield wipers to be changed when I got there as well. They were finished before I expected and I was told that the tires did not need rotating. I appreciate the honesty, the wipers were pricey, but that seems to be the going rate of those types of wipers. The oil change was an affordable price, my car was washed however not vacuumed which I am used to at the East Side location, but maybe that is because I was running late. Anyway, I appreciated the location and fast, friendly affordable service I was provided and will be returning.
Recommended
Employees worked with
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