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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

Verified Customer
Madison, WI
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Disappointing service department
I had a disappointing experience with the Zimbrick Hyundai West service department. Between multiple failed repairs for a rear rattle, lack of communication, and lack of consideration, my entire experience was bad. Calls were regularly not returned and updates were regularly not given on my car. I also was not given paperwork multiple times. During one instance, the car wasn't ready at one pick up, and I had to find it in behind the building with disposable floor protectors still inside the car. I was given the car back multiple times without the car being fixed.

Overall, it was not a good experience. I am hopeful the service team is more considerate to other customers.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Oregon, WI
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
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Recommended
Employees worked with
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JEFFREY WINCHEL
NB
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Nancy B.
Madison, WI
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
As always, customer service is top-notch.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Mount Horeb, WI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
Employees worked with
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JEFFREY WINCHEL
CG
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Charles G.
Madison, WI
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
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Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Oregon, WI
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service with a good price
Had an oil change and had a got a good price with good customer service.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New facility
I really love how I am taken care of at Hyundai. Have bought many cars through the help of Dave Han. The new facility is in a nice location. The only thing I have noticed is I no longer receive a complimentary car wash or vacuum now. Not positive the smaller building has this available. Also the service appointment area is way to small. Otherwise I am well pleased with everything.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
I took my car in for the 50k service. The tire check revealed that my tire tread was at the industry recommended replacement point for winter driving. My service manager offered me 3 options at different price points, & gave me all the information I needed to check around for a better price.

I usually get my tires at a local tire shop, that has a reputation for having the lowest prices. Their price was only $26 less for 4 Goodyear WeatherReady tires, but getting tires at that shop would involve a significant hassle. Zimbrick was able to match the price & put the tires on immediately, just in time for the big snowstorm that night.

I'm very happy with both the customer service, & my new tires.
Recommended
Employees worked with
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JEFFREY WINCHEL
EK
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Elizabeth K.
Janesville, WI
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Zimbrick Hyundai West
Jeff was awesome, the tech that worked on my car was good as well. I appreciated that he put a note on the service paper saying that he filled up my tires to 36.5 pounds and why he did it. Thank you ,
Recommended
Employees worked with
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JEFFREY WINCHEL
WJ
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William J.
Cottage Grove, WI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
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Recommended
Employees worked with
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JEFFREY WINCHEL
CL
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Christopher L.
Oregon, WI
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Service was performed as expected, completed on time and very close to the estimate (very slightly over). Service personnel were professional and friendly. I have confidence in the repairs and will continue to use Zimbrick Hyundai service.
Recommended
Employees worked with
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JEFFREY WINCHEL
JF
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Julie F.
Evansville, WI
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership
Always greeted with a smile and taken care of promptly. Friendly service people
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Mc Farland, WI
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
like the people just not the new building
great service and the people are great do not like the new set up to cramped. too bad Hyundai got the shaft on this one zimbrick. May look at the east side location to see if it is better.
Recommended
Employees worked with
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JEFFREY WINCHEL
MB
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Mary B.
Sun Prairie, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another Awesome Experience
I have been so happy with ZHW! The service is excellent and the employees are over the top friendly and helpful!
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 01/07/2019 05:56 AM

Thank you for the awesome review.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recall
The employees were very professional and courteous and finished the job in a timely manner.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 01/07/2019 05:55 AM

Thank you for your buiness and the great comments on the survey.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
ZK
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Zivile K.
Monticello, WI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place!
Fast and friendly service. Everyone is very knowledgeable.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 01/07/2019 05:54 AM

Thank you for taking the time to come and visit us for your vehicle's service needs.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
JF
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Judy F.
Madison, WI
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Prompt, professional, courteous service.
As always, prompt, professional. courteous service.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely professional service
I have always serviced my 2011 Hyundai Santa Fe at Zimbrick Hyundai West. The service advisors deliver consistent friendly advice and professional service. My vehicle is always serviced and ready to go as promised.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 01/04/2019 06:03 AM

Thank you for your business and the great review. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Verona, WI
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
customer service very friendly
First of all I personally like Hyundai and by experience I'm still a believer in the car and also the service that you all offer. Thank you for taking good care of the car.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/31/2018 08:29 AM

Thank you for the great review.  We hope you are enjoying your new Elantra.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
CH
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Carol H.
Madison, WI
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
love the service department
Too bad that they made some not so good changes when they moved. The service reps are crammed into a smaller space and expected to do more work in that smaller space. The waiting area is OK but kind of generic and it was quite cold due to the space opening up to the show room. I had to keep my winter coat on most of the time I was waiting for my car. I would still recommend them but I think some mistakes were made in the move.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/31/2018 08:28 AM

Thank you for the feedback from your first visit to the new store.  We are still working out some of the kinks in the new place and all inforation is helpful.  I will see what we can do about the new waiting room temp.
We look forward to seeing you at your next visit.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
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