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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

Verified Customer
Oregon, WI
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer friendly
Attentive service agents.
New location nice however a TV that works is needed for longer waits.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/26/2018 05:59 AM

Thank you for your business.  I apologize the TV is not working.  We should have Direct TV up and running soon.  We are just waiting for them to come out and hook everything up.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
MT
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Michael T.
Madison, WI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, personable and reliable... as always
I've used Zimbrick for almost a decade now. I keep coming back because they're the best. Once you've found the best, why go anywhere else?
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/26/2018 05:56 AM

Thank you for your continued business.  We look forward to helping you out with your vehicle needs for at least another decade.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
EJ
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Eva J.
Madison, WI
2006 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My overall rating
As usual great service, friendly staff
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/26/2018 05:54 AM

Thank you for the great survey response.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
GM
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Gale M.
Madison, WI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The service and sales staff
That was the first day at the new location and the phone service was a disaster. You are forgiven, but please don't let it happen again.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/26/2018 05:54 AM

Thank you for the 5 star review.  The phones are working now and shouldn't be a problem next time you need to come in.  You can always contact me directly and I will be happy to set you up with an appointment if you can't get a hold of Jeff.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
MF
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Michael F.
Brodhead, WI
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The best I have found
Zimbrick Hyundai West is the best dealership I have found for service and sales. They are polite friendly and willing to go the extra mile for the customer. You can't go wrong with Zimbrick Hyundai West! Dave Han, sales rep, is knowledgeable and fair and goes above and beyond to make sure that my experience has been top notch.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/26/2018 05:52 AM

Thank you for the great comments.  We enjoy helping you out every time you bring the vehicle in for service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
My service advisor was great and my vehicle was done quickly!
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/26/2018 05:39 AM

Thank you for the great review. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
RS
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Robert S.
Madison, WI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Service
I had two outstanding recall notices from Hyundai, so I scheduled service appointment on line. Very easy process. Dealer found another outstanding service notice and took care of it at the same time. Service was performed while I waited. The service items were all things that one would not notice, but the car was also washed before it was returned, and I noticed that! Much appreciated.
Recommended
Employees worked with
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JEFFREY WINCHEL
CH
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Carol H.
Middleton, WI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Friendly Service
My car was in for a recall and a quick check up. They were done before I expected my car back and when I picked it up it was shiny and clean.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Peace of mind
Good service and no pressure to do any unnecessary work.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2010 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The team at Zimbrick Hyundai West has been servicing my vehicles for almost 15 years. They provide excellent service each and every time. I always feel that when I pick up my vehicle, my family will be driving a car that has been taken care of by a team that treats each vehicle as if it was their own family's car.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Good Service
My car was done faster than the advisor said it was going to be ready. Called me when all services were complete.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/07/2018 01:00 PM

Thank you for your business and the great review.  We always try to finish the vehicle repair by the promised time and when we are able to beat that time it is even better for everybody involved.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Spring Green, WI
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Computer
Computer did not have accurate history of maintenance.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/07/2018 12:52 PM

Thank you for your feedback from your visit.  I apologize for confusion on your vehicle's history.  I am not sure what service was completed last time in that is not showing up in the vehicles history.  I would be happy to look at the paperwork you have that shows work we did that we do not have a record of.  Please feel free to contact me directly and we can try to get this resolved.  
Thank you again for your feedback.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Middleton, WI
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Scheduled maintenance plus tires
Timely service, notified me timely of additional small repair items and identified one still under warranty. Could offer more tire options.
Recommended
Employees worked with
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JEFFREY WINCHEL
LM
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Luis M.
Verona, WI
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Set up online appointment which was super easy for an oil change and tire rotation and the guys were nice enough to let me know that the tires were fine for now. I’d imagine most places would’ve done it and taken the money. Thanks for being honest!!
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/03/2018 01:27 PM

Thank you for the great review.  We don't want to perform services the vehicle does not need and we will always be open and honest with you about it.  If it needs the tire rotation at your next visit we will be happy to take care of it for you then.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
TB
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Timothy B.
Madison, WI
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
First Ionic Hybrid Maintenance
Excellent service!
Recommended
Employees worked with
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JEFFREY WINCHEL
AG
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Andres G.
Madison, WI
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Vehicle Service
Friendy and competent staff who provide consistent excellent customer service.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
EO
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Eisenberg O.
Madison, WI
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good timely job
Jeff took good care of me and kept me advised
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Very good experience there, helpful advice, good service, nice people.
Recommended
Employees worked with
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JEFFREY WINCHEL
AW
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Andrew W.
Portage, WI
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The team at Zimbrick Hyundai West is great
Service visit was again very well done. My problem is with Hyundai and the fact that my 2015 Hyundai Genesis is "eating" tires. My last review included a request for someone from Hyundai to contact me regarding the problem I'm having, but I have heard nothing.
Recommended
Employees worked with
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JEFFREY WINCHEL
MZ
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Matthew Z.
Verona, WI
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
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Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/19/2018 08:44 AM

Thank you for taking the time to fill out the survey.  I apologize if things did not go well at your last service.  If you would like to discuss where we can improve or what went wrong please feel free to contact me directly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
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