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JEFFREY WINCHEL

Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

MO
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Marvin O.
Fort Atkinson, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
good service
Recommended
Employees worked with

DG
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Darcy G.
De Forest, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service, love these guys
:)
Recommended
Employees worked with

Verified Customer
Oregon, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Take good care of their customers
Was able to bring my car in the same day I called. Staff very friendly!
Recommended
Employees worked with

GJ
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Gary J.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service session
Rep listened, clean and comfortable
Recommended
Employees worked with

MM
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Marcia M.
Mc Farland, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best, most complete service
30,000-mile service appointment. All’s well. Having the convenience of the loaner car is quite helpful. I appreciate that Jeff (Winchel) really listens to my concerns. All these Hyundai folks care about my car.
Recommended
Employees worked with

JL
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James L.
Argyle, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional fast Service at a very nice clean facility and atmosphere!
Fat professional service completed in a timely fashion as promised. Nice waiting area to relax in!
Recommended
Employees worked with

SP
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Sam P.
Sauk City, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very quick and friendly
Very quick and friendly
Recommended
Employees worked with

TR
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Therese R.
Madison, WI
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service is done quickly
Overall well run dealership. Good outcomes from techs. Clean appearance.
Recommended
Employees worked with

Verified Customer
Verona, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
x
x
Recommended
Employees worked with

LR
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Luis R.
Madison, WI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Explanation of service and customer service
Needs to improve in customer service so the customer can feel better using your services.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/26/2019 03:56 PM

Thank you for the feedback from your last visit.  I apologize if there was a misunderstanding but I don't see where you were charged for the 60k mile service or replacing the front brake pads and rotors on your vehicle.  When the vehicle was being dropped off we spoke on the phone about the services that you wanted to have performed on the vehicle.  You declined to have the 60k mile service and we performed the oil change and 4 wheel brake service per your request.  You were only charged $34.95 for the oil change and $89.95 for the brake service.  
If you would like to have the 60k mile service performed the cost for your vehicle is $579.95 plus tax.  
The front brake pads do not need to be replaced at this time on your vehicle.  There is still more than 60% of your brake pad lining remaining and replacement is not needed.  The brake service we performed will help your brake pads last longer.

I apologize your vehicle was not washed.  I do not know why that was missed we are happy to wash your vehicle if you want to stop in any time.  
If you would like to discuss any of this further please feel free to contact me directly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

DA
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Dorothy A.
Cross Plains, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean, and Service
I also get great service here, Thank -You Jeff
Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
Great service! Friendly and helpful staff.
Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New to Madison
I relocated to Madison for the summer and decided to have my car serviced before a long road trip. The service was prompt, friendly and seamless.
Recommended
Employees worked with

JB
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Jacob B.
Madison, WI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Motor work seems fine, body issues when returned
Over all review is average
Not Recommended
Employees worked with

Verified Customer
Madison, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
See previous.
Recommended
Employees worked with

EH
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Eric H.
Stoughton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and friendly service
Zimbrick explains needed service and dont pressure you to do extras. Service is quick and waiting facilities are clean, quiet and comfortable.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/14/2019 06:02 AM

Thank you for the great review.  We really appreciate your business and the kind words.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JG
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Jesus G.
Madison, WI
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top notch
Always very professional.
Recommended
Employees worked with

SH
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Sharon H.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Good service
Recommended
Employees worked with

HF
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Heather F.
Middleton, WI
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service!
The great service came along to the new location! Thanks!
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/05/2019 06:16 AM

Thank you for the great review.  The great people and service are just a few of the things we made sure to bring with us to the new store.  
We look forward to seeing you at your next visit.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

MS
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Michael S.
Madison, WI
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
The dealership is very good about my time and the car.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/03/2019 01:11 PM

Thank you for the great review.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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