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SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

Verified Customer
Elkhorn, NE
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Waiting Room Channel Selection
Suggest keeping T.V. channel in the service waiting room on something appropriate for all customers.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/09/2017 10:30 AM

Thank you for the 4 star survey. The channel selection is an ongoing challenge due to the different tastes and preferences of the customers in the lounge. I do apologize for what was on when you were there. Our employees should have been more proactive.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2009 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Was NOT told it would be MUCH longer time wait!
Some of the people are helpful, but some doesn't care if your there or not.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/09/2017 05:34 AM

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John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service
Would recommend customers this place for hyundai car service
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/07/2017 03:06 PM

Thank you for the 4 star survey. I am sorry that we could not wash your vehicle, we are currently leasing this facility until our new building is completed in September of 2018. Due to our rapid growth there is not enough space to wash vehicles which is the reason we are currently giving wash tokens.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Plattsmouth, NE
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great staff, always willing to help
would bring my car here anytime, this place is amazing from the guys upfront to the guys and gals in the back, I couldn't ask for a better experience
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/04/2017 04:05 PM

Thank you for the 5 star survey. I will pass along your comments to our staff.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
GJ
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Gary J.
Omaha, NE
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and brake fluid flush
the work was completed promptly and the air filters, found to be filthy, were also changed.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/02/2017 09:02 AM

Thank you for the 5 star survey. We truly appreciate your business.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
CN
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Charles N.
Omaha, NE
2016 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Failure to suggest regular maintenance and issues still unresolved.
I would love to love Woodhouse, but not just yet.
Not Recommended
Employees worked with
JR
JOSHUA D RIDPATH
KL
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Kevin L.
Omaha, NE
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Accommodating staff - no matter what area they work in.
I was very satisfied with my first service experience at Woodhouse Hyundai.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 08/02/2017 01:42 PM

We appreciate you choosing Woodhouse Hyundai and thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Papillion, NE
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service person explained things very well. all staff was friendly.
I would rate service as above average.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/20/2017 08:42 AM

Thank you for the 4 star survey and the kind comment. Stay cool.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MR
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Marvin R.
Omaha, NE
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Feel like you really care
Service advisor listens
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/20/2017 08:53 AM

Thank you for the 5 star survey. We also appreciate your kind comment. Stay cool.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MB
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Michael B.
Elkhorn, NE
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai of Omaha does the job at A+
does the job at A+---Took care of everything that had to be done and then some. Thanks
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/17/2017 10:46 AM

Thank you for the 5 star survey and the very gracious comments. Stay cool.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service So So
Had service twice, rattle still in rear and service rep seemed annoyed that I dropped my vehicle off early for service.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/17/2017 11:17 AM

Thank you for taking the time to complete the survey. I apologize if your service experience was less than expected. If your rattle concern has not been corrected please contact me personally. Please never consider yourself an annoyance to us, your business is truly appreciated.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RM
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Robert M.
Omaha, NE
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
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Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/17/2017 03:00 PM

Thank you for the 5 star survey. Stay cool.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
GA
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GREGORY A.
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Helpful
When I arrived to the service area, I had a questions concerning the operations of my vehicle and before anything was done, I had my asnwere, as no time was wasted in getting what I wanted to hear.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/12/2017 06:11 AM

Thank you for the 5 star survey. Your business is truly appreciated.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DF
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Donald F.
Omaha, NE
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
Very pleased overall..
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/11/2017 05:54 AM

Thank you for the 5 star survey. Stay cool.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
value received
good
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/10/2017 02:47 PM

Thank you for choosing Woodhouse Hyundai. I am hoping you can share with me what part of the service experience did you not perceive as a good value? The comment box shows that you rated the value received as good but you answered the question as no. Your input is valuable as we continue to grow.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Elkhorn, NE
2011 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Location and Josh, the Service Mgr's Customer Service
Very good team to work with
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/10/2017 05:42 AM

Thank you for the 4 star survey. Stay cool and enjoy the summer.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RO
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ROBERT O.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service department is very good!
The service department employees are friendly, polite and explain what was done. The service was completed in a timely manner. I will continue to take my Hyundai to Woodhouse for any service needs.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/10/2017 05:38 AM

We truly appreciate your business and that you choose Woodhouse Hyundai. Thank you for the 5 star survey and very kind comments.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
WM
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Warren M.
Omaha, NE
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service at Woodhouse Hyundai
Service was performed as explained and as I expected. No problems.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/10/2017 05:36 AM

Thank you for the 4 star survey. We appreciate your business.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
SH
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Steven H.
La Vista, NE
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Satisfied
Good Service, Fair Treatment - keeps us coming back!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/06/2017 12:51 PM

Thank you for the 4 star survey and the kind comments.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
BF
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Brenda F.
Omaha, NE
2003 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not going back
Took over 8 hours to look at my vehicle, then did not have the option for rush delivery of the part due to the time of the day. Damaged the lining inside my car door for the diagnosis when there was no need to do so. Wanted $500 to fix something when the part was less than $100 and took less than 30 minutes to fix. Very high diagnosis fees that are not deducted from the cost if you choose to have the repairs done. Next vehicle will NOT be purchased from them, and I'm not happy that they bought the Hyundai business from Baxter.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 05:21 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
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