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SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

Verified Customer
Omaha, NE
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The flexibility and convenience of the servcie staff are what makes Woodhouse great
I believe the oil was changed with this first experience however, that was not stated. Everything else was great. I appreciated the review of the checklist of items that were inspected.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 05:17 AM

Thank you for choosing Woodhouse Hyundai and the 5 star survey. Have a safe 4th.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very fast
in for an oil change , done in minutes
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 05:16 AM

Thank you for the great survey score. Have a safe 4th of July.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 05:20 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DH
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Deborah H.
Omaha, NE
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place
Fast service and great people
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/28/2017 05:30 AM

We appreciate you choosing Woodhouse Hyundai and thank you for the great 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
SG
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STEVEN G.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
super easy and very coordinated, very friendly atmosphere
fantastic
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/28/2017 05:29 AM

Thank you for the great survey and comments. Have a safe summer.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
SK
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SHAILESH K.
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service in Timely manner
Friendly and courteous people and service provided to my vehicle in timely manner.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 08:20 AM

Thank you for the 5 star survey, have a safe 4th.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MK
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Matthew K.
Omaha, NE
2009 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017
verified customerVerified Customer
Category: Service
Great service
Efficient and honest work completed
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
MS
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Marjorie S.
Omaha, NE
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The work was done in a timely manner? I was very disappointed not to get car washed there!
Except for not getti g my car washed I was satisfied
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/26/2017 06:49 AM

Thank you for the 5 star survey. I apologize for the car wash not getting done here. This is a temporary location we are leasing until our new store is completed in September of 2018. We are lacking the space to perform car washes at this time. Good news is at our new location at 144th and Giles we will have an automatic car wash.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
CH
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Chris H.
Fort Calhoun, NE
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
Service was fast. Employees very freindly
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/22/2017 02:33 PM

Thank you for the 5 star survey. Have a great summer.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JO
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Julie O.
Omaha, NE
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
comfortable waiting area
did have to wait hours
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/22/2017 02:45 PM

Very sorry to hear that your vehicle was not completed at the time promised. I reveiwed your repair order and the work that was performed normally takes about 1.5 hours. My repair order tracker shows that you checked in at or near 8:15 am and the vehicle was completed and paperwork finalized at 9:07 am. I would appreciate if you could supply me with the time you recall your paperwork was reviewed with you by the advisor. I look forward to your reply.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DP
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Dawn P.
Papillion, NE
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Squeaky brakes on vehicle with 6,000 miles
Poor communication, took too long, issue not resolved
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 08:23 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous, no pressure service people
I love getting my care serviced and not being pressured to do something that is not necessary, as I had been by a couple of dealerships in Omaha. It is a pleasure to have my car serviced at Woodhouse and will certainly put them at the top of my list when purchasing a new car.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 08:25 AM

Thank you for the great survey score and for choosing Woodhouse Hyundai. Welcome to the Woodhouse family!

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MK
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Matthew K.
Omaha, NE
2009 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017
verified customerVerified Customer
Category: Service
Great service
Efficient and honest work completed
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/19/2017
Service Type: Maintenance
Category: Service
Iffy information
Love the work that is done, but was mislead on pricing.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/19/2017 03:02 PM

Thank you for completing the survey. In reviewing your invoice I do see an error on our part. Our system double billed you for the tire pressure light diagnosis. I tried contacting by phone but your mail box is full. Please contact me at your earliest convenience to have this corrected. 

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DW
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Deanna W.
Omaha, NE
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The employee's are great.
The service department is so friendly and does your service as stated and in a timely fashion.. Sales people and managers remember you. They come by and say hello.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/19/2017 09:15 AM

Thank you for the 5 star survey. Belonging to the Woodhouse Family does have its perks. Have a great summer.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
AC
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Ashley C.
Omaha, NE
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not worth the wait unless it's a must for you to have maintenance performed by Hyundai
With all previous vehicles, I've had routine maintenance performed by my father or at a local service center that takes "walk-in" oil changes. After purchasing a new vehicle, I decided to change it up a bit. I thought it would be nice to have this Hyundai vehicle maintained at the Hyundai. This was my third oil change with Woodhouse Hyundai. Each time I had to wait longer than they told me for them to complete the oil change and that's after scheduling the appointment the week before. I will never understand how it could have possibly taken over an hour to change the oil when I showed up on time to my appointment. It's my understanding a complimentary wash/vacuum is included but that didn't even happen (due to rainy weather) for the second and third oil changes so it's not like that time needed to be factored in.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 07/03/2017 08:26 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
CR
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CORY R.
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Pretty good service experience
When taking our Sonata there for it's oil change, we were also informed about a recall, which was then performed. However, we did have BG MOA to add to the car and the tech said he added it, but did not indicate that anywhere on the paperwork.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/19/2017 09:18 AM

Thank you for th 4 star survey. MOA was not added to your vehicle. We do not recommend this additive until 15,000 miles, Sorry for the confusion.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
PK
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Phil K.
Omaha, NE
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good service.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/15/2017 01:37 PM

We appreciate the 5 star survey. Thank you for choosing Woodhouse Hyundai.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JA
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Jack A.
Omaha, NE
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Information
Comments was previously mentioned.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/14/2017 08:41 AM

I apologized for the mistakes and inconveineince. Your concern has been addressed with all of the service staff and hopefully will not happen again. Thank you for the 4 star rating. Have a safe summer.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
KP
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Kennenth P.
Omaha, NE
2010 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
shop work
no review
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/12/2017 03:26 PM

Thank you for the 4 star survey. Have a safe summer.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
WT
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William T.
NE
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Did a great job. Best car I have ever owned
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 06/01/2017 01:34 PM

Glad to hear that Hyundai is the best car you ever owned, we kind of have a fondness for them too. Thank you for the 5 star survey. Have a great summer.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Papillion, NE
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
na
na
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 05/30/2017 08:10 AM

Thank you for the 5 star survey. We appreciate your business. Have a safe summer.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
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