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SureCritic / Hyundai Dealer / McGrath City Hyundai / EDDY VELLEGA
EV

EDDY VELLEGA

McGrath City Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

Reviews of EDDY VELLEGA

Verified Customer
Oak Park, IL
2013 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eddie is the best!
Eddie is a great service rep! He is the reason I keep coming back. He really cares about his customers and values your continued visits. I appreciate him always being in a good mood and being so helpful. He is truly the best and keeps me coming back when I could get the service somewhere cheaper!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 02:00 PM

Hello Stacey,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
LB
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Lazaro B.
Chicago, IL
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor
Poor customer service
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/17/2018 08:20 AM

Hello Lazaro,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
VL
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Virginia L.
Chicago, IL
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
good service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2018 11:18 AM

Hello Virginia, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JM
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John M.
Elmwood Park, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
.............................................
....................................................................
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/04/2018 06:39 AM

Hello John,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
KP
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Kathleen P.
Elmwood Park, IL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I will always bring both of my Hyundai's to this dealership. The service dept. Is awesome. Also so very very kind to my husband and I.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/03/2018 06:27 AM

Hello Kathleen,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
KR
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Klara R.
Chicago, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Very friendly staff and great service!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/03/2018 06:24 AM

Hello Klara,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
LM
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Linda M.
Elk Grove Village, IL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ed Vellega
Ed Vellega is the heart and soul of the service dept
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/16/2018 04:23 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
CH
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Christine H.
Chicago, IL
2009 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
warranty
My airbag light was on and wouldn't go off. I was informed that this could be dangerous and only the dealer could rectify the problem. Brought my car into McGrath, spoke to Ed in service and was told my issue may be covered under warranty. Left my car there for 1 day and the next day Ed called me and told me my car was ready at no charge. I was amazed at the excellent customer service and the care this representative has given me. He investigated the situation and showed that McGrath cares about the consumer. There needs to be more considerate representatives with this work ethic. This sense of urgency and kindness keeps the consumer going back to McGrath. I appreciate all that was done and definitely will refer McGrath to others.
Thank you so much for hiring such caring staff. Great Job!!!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/09/2018 06:18 AM

Hello Christne,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean environment
Clean facility
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/09/2018 06:15 AM

Hello Holly,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Mount Prospect, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service ease of doing business
Greeted upon arrival. Cared for oil change and recall in timely manner.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/06/2018 07:47 AM

Hello Stefano,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
LL
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Laura L.
Chicago, IL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just amazing service
My engine light went on Sunday night. I was able to make an on-line appointment for the next morning early. They did an all point inspection and got my oil changed. I love the service people at McGrath City Hyundai because they are friendly and efficient. They made my day complete with a great smile and wonderful service.
Thank you for taking care of my car!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/05/2018 06:08 AM

Hello Laura,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JC
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Judith C.
Chicago, IL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Service Dept. (Eddie) is fantastic to work with. Mechanics and the young man who drops me off at work are very friendly and pleasant also. They all try to get my car back to me as quickly and painlessly as possible. I also just leased a 2018 Tucson and my salesman (Marcus) was super helpful and pleasant to work with. GREAT STAFF!!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/31/2018 04:12 PM

Hello Judith,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
GS
gravatar
Gina S.
Rosemont, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service around!
The McGrath City Hyundai service department at this location is one of the primary reasons I continue to purchase my vehicles from here. I couldn’t imagine taking my vehicle somewhere else and getting the same great service. Thank you!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/30/2018 07:31 AM

Hello Gina,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RJ
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Robin J.
Skokie, IL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent visit
see survey
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018 09:42 AM

Hello Robin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
TH
gravatar
Tonya H.
Broadview, IL
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Department!
Eddie Vallega is the best!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018 09:38 AM

Hello Tonya,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JJ
gravatar
Joyce J.
Chicago, IL
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Your personnel is professional and courteous
First time i had to have a second visit for an issue
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/17/2018 06:26 AM

Hello Joyce,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
SB
gravatar
Sandra B.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dishonest Repairs
See previous comments
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018 07:26 AM

Hello Sandra,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JB
gravatar
Jennifer B.
Chicago, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ed!
He just truly cares and like how I’m treated like family.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/03/2018 08:27 AM

Hello Jennifer, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MM
gravatar
Michele M.
Chicago, IL
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hum
Not can’t put my finger on it
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/28/2018 07:23 AM

Hello Michele,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JM
gravatar
James M.
Chicago, IL
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ed Vellaga is great. It is such a pleasure to have a representative like him at your dealership
When I make my appointment for service there is no waiting time for someone to come over and
take care of my needs. I appreciate all the help and advice I receive when I need extra work done
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/28/2018 07:23 AM

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
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