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SureCritic / Hyundai Dealer / McGrath City Hyundai / EDDY VELLEGA
EV

EDDY VELLEGA

McGrath City Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

Reviews of EDDY VELLEGA

JA
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Jose A.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service car quick and was treated good
While continue to go
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/25/2019 01:49 PM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
PS
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Paul S.
Chicago, IL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service! Great attention to detail.
When I arrived, Ed knew exactly why I was there. We went through the process and details of the work needed to be done. Overall, I was satisfied with the quality of the service and the quality of the work done.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/25/2019 01:45 PM

Hello Paul,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
HR
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Herman R.
Elmwood Park, IL
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service as always.
What makes this place so great is the service I receive. I'm exoected. There's no hassle. Eddie and I he along great. He's upfront about what services I need it may need. I'm in and out in no time.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/25/2019 01:44 PM

Hello Herman,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE WAS ACCEPTABLE. NEEDS IMPROVEMENT ON FOLLOWING UP WITH CUSTOMERS. CARS IN SERVICE SHOULD ALWAYS BE RETURNED TO CUSTOMERS WASHED.
SERVICE WAS ACCEPTABLE. NEEDS IMPROVEMENT ON FOLLOWING UP WITH CUSTOMERS. CARS IN SERVICE SHOULD ALWAYS BE RETURNED TO CUSTOMERS WASHED.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/22/2019 06:19 AM

Hello Mr. Flores,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MD
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Michael D.
Oak Park, IL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Friendly, professional service department
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/18/2019 07:53 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RR
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Ronald R.
Chicago, IL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mr. Eddie Valenga, service department
Ed really cares about everyone and is honest and truthful about needed repairs.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/18/2019 07:52 AM

Hello Ronald,

Thank you for taking the time to post this review. I hope you have a wonderful day! 

Employees worked with
EV
EDDY VELLEGA
EC
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Edmund C.
Elmwood Park, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They were excelent
Eddy Vellega was very good!! He explain the problem to me and also showed me a picture for the problem!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019 07:44 AM

Hello Edmund,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RM
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Rosemarie M.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Freiendly Service
Fast, informative and courteous service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019 07:41 AM

Hello Rosemarie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MO
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Margie O.
Chicago, IL
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mohoni
I’m still waiting on the part and it’s been a week. Not being able to drive is a big inconvenience because I take care of both my parents
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2019 01:47 PM

Hello Margie,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
EG
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Evelyn G.
Chicago, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick professional service
Quick professional service, had my car back to me in a day, had a serious transmission problem but they fixed it in no time.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2019 01:48 PM

Hello Evelyn,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2008 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People who work there.
I have been going there for almost twenty yrs. I have no complaint at all. Ed from the service department is fantastic.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/09/2019 06:06 AM

Hello Nilsa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great staff but the cashier
I love the place but I just wish the cashier had better customer service
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/04/2019 05:55 PM

Hello David,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RG
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Robert G.
Chicago, IL
2012 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/05/2019 06:34 AM

Hello Robert,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JH
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Joseph H.
Washington, DC
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love my Genesis
All aspects of service team were excellent. All promises made were kept. Car looked better when I picked it up than when I delivered it to you. Looked like a new car.
Thank you for taking such great care of my Hyundai Genesis. Best car I’ve ever owned.
Thank you.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/05/2019 06:38 AM

Hello Joseph,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MS
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Mariia S.
Chicago, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
That was excellent experience and great purchase!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/28/2019 08:33 AM

Hello Mariia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
AW
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Apriele W.
Chicago, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great knowledgeable employees
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/28/2019 08:34 AM

Hello Apriele,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
PN
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Patrick N.
Elmwood Park, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
they provide great service in a timely manner and just as important the staff is great and very friendly and honest ..it starts w/ Erin Frank and Eddy Vellega
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/25/2019 01:37 PM

Hello Patrick,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our team provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2016 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Had better service here before
I was taken back because I didn’t find out the total of the repair until I came to pick up my car. I asked a few times and was only given the paperwork isn’t complete yet and with the last time calling to ask, I was given once the paperwork is complete I’ll call to let you know. I didn’t receive the call. I honestly could have went somewhere else to get my tire fix had I known the pricing before hand.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/24/2019 06:15 AM

Hello Lerisa,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
EB
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Eulalia B.
Chicago, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Lita
Everyone is ready to help .
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/24/2019 07:38 AM

Hello Eulalia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2014 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Key fob replacement
Took over two hours to reprogram a key fob which I provided. I arrived early and was told it should take about an hour. To hours later I was never updated so I flagged down the service tech for an update who gave me a soft excuse, then finally did the job in 30 minutes.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/22/2019 10:31 AM

Hello Tyler,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
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