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SureCritic / Hyundai Dealer / McGrath City Hyundai / EDDY VELLEGA
EV

EDDY VELLEGA

McGrath City Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

Reviews of EDDY VELLEGA

LW
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Laura W.
Elmwood Park, IL
2013 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
verified customerVerified Customer
Category: Service
Resolution of rental car cost
After talking to the customer specialist at the McGrath dealership, we were able to come to a resolution to cover the remaining cost of our out of pocket expenses for the rental car that was needed during the time my vehicle was being repaired. We do appreciate having your customs concerns as your top priority. A big thank you to Eddy who did his best to help us out and answer what he could.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/21/2019
Service Type: Repair
Category: Service
Engine replacement
You need to have a better policy or more answers on rentals or loaner vehicles when a car is left for longer periods of time for repairs.
This was a overall unpleasant experience
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2019 09:39 AM

Hello Laura,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
EV
EDDY VELLEGA
RC
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Ralph C.
Chicago, IL
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wait too long
Service good but wait too long
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2019 08:40 AM

Hello Ralph,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
AC
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Andrzej C.
Mount Prospect, IL
2017 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Myself
Repair takes too long
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2019 09:37 AM

Hello Andrzej,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
CB
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Chester B.
Chicago, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
On time return and excellent front of house service
All done right
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2019 08:37 AM

Hello Chester,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JM
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James M.
Chicago, IL
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ed Vellega is great and always very helpful
So far I have not had a major problem with my Azura. I always ask for Ed Vellega because he is always helpful in answering any question that I have or problems that I am concerned about. I never have to wait too long for the service department to take care
of my car.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/16/2019 05:30 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
RE
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Roberto E.
Chicago, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Costmer service
Great job
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2019 04:10 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
TS
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Tom S.
Elmwood Park, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good
IVery friendly people
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/11/2019 02:44 PM

Hello Tom,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
DV
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Daisy V.
Franklin Park, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
When we first check in Mr EV & his staff are the best ?
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/11/2019 02:46 PM

Hello Dasiy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
LE
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Linda E.
Elmwood Park, IL
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer /car repair
Always customer oriented, professional, yet friendly. Keep customers updated while car being serviced. Always follow up once repairs/service is done
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 01:02 PM

Hello Linda,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
AB
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Anthony B.
Chicago, IL
2016 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ok
A little more attention to detail.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 08:19 AM

Hello Anthony,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I am always greeted promptly and the technicians take great care of my car.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 01:03 PM

Hello Naomi,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
EC
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Edmund C.
Elmwood Park, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
They took care of me pretty fast!! made an extra key for the car, it was in stock did not have to come back!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 01:04 PM

Hello  Edmund,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
NP
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Noel P.
Schiller Park, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always fast and friendly service.
Ed is a big part for me coming to McGrath for service. Sales sells 1st car but service sells every car after that.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 01:07 PM

Hello Noel,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
FF
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Frank F.
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
The main reason I have purchased 5 cars from McGrath City Hyundai is Ed Vellega, he goes above and beyond meeting all of our service needs.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 01:07 PM

Hello Frank,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Frank provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2019 01:08 PM

Hello Frank,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that EDWARD provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
CD
gravatar
Carlos D.
Joliet, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Ed Vellega !
Excellent service rep.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/06/2019 07:38 AM

Hello Carlos,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
SV
gravatar
Salvator V.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Eddy is always great when I get my car serviced at this location. That’s what brings me back.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/06/2019 07:29 AM

Hello Salvator,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MC
gravatar
Melvin C.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE DEPARTMENT
MR. EDDIE VELLEGA IS THE SERVICE DEPT. IS THE BEST SERVICE MANAGER I HAVE DEALT WITH.

HE DELIVERS WHAT I CONSIDER EFFECIENT, HONEST AND PERFORMANCE DRIVEN.

MEL CAMM
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/06/2019 07:27 AM

Hello Melvin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Marc provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
LL
gravatar
Lamont L.
Chicago, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great customer service
great customer service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/06/2019 07:26 AM

Hello Lamont,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
verified customerVerified Customer
Category: Service
Repairs
I had tons of questions about repairs done to my car, Eddy was truly wonderful to call me back. He took the time to fully describe my bill in full. Totally greatful that I got a clear understanding. Thanks Eddy for the support.
Recommended
Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
verified customerVerified Customer
Category: Service
Repairs
I had tons of questions about repairs done to my car, Eddy was truly wonderful to call me back. He took the time to fully describe my bill in full. Totally greatful that I got a clear understanding. Thanks Eddy for the support.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/25/2019
Service Type: Repair
Category: Service
Labor costs
Questionable thoughts, with no extra explanation.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/26/2019 07:08 AM

Hello Bernardo,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
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