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SureCritic / Hyundai Dealer / McGrath City Hyundai / EDDY VELLEGA
EV

EDDY VELLEGA

McGrath City Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

Reviews of EDDY VELLEGA

PW
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Paul W.
Chicago, IL
2012 Hyundai Sonata Hyb
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor Communication, no loaner for Warranty Service work
I had brought my Sonata in for transmission issues, which ended up needing a total transmission replacement at 35,000 miles. Fortunately it was under Warranty, which is great, but the lack of communication was really the problem. I had to reach out myself a number of times over the almost 3 weeks the car was being serviced to find out how long it was going to take. The first call I received from them was that it was ready to pickup. I had been told when I dropped it off that I was on a wait list for a service loaner vehicle, which never transpired during the long time I was without a vehicle. Much as I understand that there's a longer process involved with Warranty repairs being approved by Hyundai, etc. it was clear that the service center was keeping me at the bottom of the list and not prioritizing my customer relationship.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2019 08:30 AM

Hello Paul,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
EV
EDDY VELLEGA
VL
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Vivian L.
Oak Park, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you
Great Service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 07:36 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JR
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James R.
River Forest, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, accommodating, professional
Friendly, accommodating, professional.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 08:22 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Trust The service manager
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 08:23 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ask for Ed!
One of the best things about getting my car worked on is having Ed as my service advisor. Straightforward and no bs.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 08:23 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
CS
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Clyde S.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Efficient and nice seating area as you wait the quiet room was excellent ideal
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/26/2019 07:37 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JH
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John H.
Chicago, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
everyone is attentive to my needs.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/13/2019 05:53 AM

Hello John, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JV
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Jose V.
Chicago, IL
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No Warranty Coverage (BS)
Purchased my car brand new in 2018. As I said earlier. The repairs should’ve been covered by warranty. Instead of having it fixed, and covered, I was left with a vehicle that is still not drivable.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:09 AM

Hello Jose,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
EV
EDDY VELLEGA
DV
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Daisy V.
Franklin Park, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Very knowledgeable, friendly staff & Mr. Ed Villegas is very helpful & profesional when it comes to assisting customers, answering any & all questions very good & to the point, making ir easier to understand ?
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:30 AM

Hello Dasiy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Elmwood Park, IL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service on Accent 2012!
Thank you McGrath Family!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:46 AM

Hello Hugo,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick, easy and painless service
Was assisted by Eddie at the service department. He was professional, courteous, and (most importantly for some) very efficient at getting me in and out within my appointment time. Always a pleasant experience at the service department.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/30/2019 01:22 PM

Hello Nathan,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MG
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Munah G.
Forest Park, IL
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
I was impressed with the service and details
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:36 AM

Hello Munah,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JA
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Joe A.
Chicago, IL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
JOE'S HYUNDAI SANTA FE
CUSTOMER SERVICE IS GREAT AND THEY ALWAYS DO A GREAT JOB ON ANYTHING WE NEED.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:39 AM

Hello Joe,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The employees make the place great.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/30/2019 01:16 PM

Hello Yessenia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
BD
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Brian D.
Rolling Meadows, IL
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick, professional, and pleasant
My check engine light came on on Tuesday night, I had my car towed to McGrath and they had the problem diagnosed and fixed by Wednesday afternoon, i was back on the road after less than a day and they kept me posted every step of the way.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:56 AM

Hello Brian,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
CW
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Cathy W.
Chicago, IL
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Car repair ... under warranty
.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/10/2019 07:50 AM

Hello Cathy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MH
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Michael H.
Bellwood, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous and quick service
I'm happy!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:58 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
WL
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Wendy L.
Forest Park, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Took the time to try and save me money
Repairs always eat into your budget but the folks at McGrath tried to make the process and the payment as easy on you as possible.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/06/2019 02:21 PM

Hello Wendy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
YH
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Yevhen H.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
People like Eddy Vellega can make a real big difference in bushes and clients relationship.
I have a super valuable and great experience with Eddy, his experience and professional attitude was highly anticipated by me, in my case, he helped me to get fast recall checking, plus helped me to put my car back on the road and find excellent solution how to fix my engine. Now I'm back on the wills on my favorite Hyundai Sonata. Big Thanks for everything.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/06/2019 02:29 PM

Hello Yevhen,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MB
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Mary B.
Maywood, IL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
N/A
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/06/2019 02:29 PM

Thank you for the 5 star review Mary! 

Employees worked with
EV
EDDY VELLEGA
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