EV

EDDY VELLEGA

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

Verified Customer
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
THEY CAN'T FIX MY CAR
CAN'T FIX MY CAR...............................................BUT THEY SURE CAN SELL ME A NEW ONE.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/18/2019 09:42 AM

Hello Paul,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

GV
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Glenn V.
Oak Park, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Battery installed, Replace front brake pads.
Good service & was able to use a service special coupon.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:21 AM

Hello Glenn, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MO
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Margie O.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
MOQ
They told me they would get me in and out quickly. They did just that!!! They are very courtesy. I also like that they wash your car with each service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:29 AM

Hello Margie, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

AM
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Adrienne M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Great service department.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:24 AM

Hello Adrienne, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
They take very good care of my vehicle.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:22 AM

Hello Joy, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

JM
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John M.
Chicago, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hoping not to have to return to this dealer.
Unfortunately I have lost confidence in their ability to complete even the simplest of repairs.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/08/2019 01:59 PM

Hello John,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

SM
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Sharon M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
?? McGrath Hyundai
Excellent service! Professional service techs. Quick service!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/08/2019 02:33 PM

Hello Sharon, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/04/2019 07:22 AM

Hello Victoria, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Maywood, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
5 stars!!!!
Excellent service time efficient and very friendly service employees definitely a recommend
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/04/2019 07:22 AM

Hello Kevyn, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LT
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Linda T.
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
LondaT
Great Employees and Service. Happy New Year Everyone????
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/04/2019 07:23 AM

Hello Linda 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
W
W
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/29/2018 06:55 AM

Hello Matthew, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Comfortable
Good customer services !
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/29/2018 06:56 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful and Friendly
Service Technician was extremely helpful with all of my questions. The work was done at a reasonable amount of time and I was offered an Uber to work.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:15 AM

Hello Mary, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CG
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Carmen G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I brought my car in for routine maintenance, an oil change and yet another recall. Everyone is friendly
I am always satisfied with the quality of the work
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:09 AM

Hello Carmen, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

YR
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Yessenia R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Ed and Chrstine make the place great. They have serviced my vehicle since it was purchased in 2012 and continue to a great job. Thank you for your professionalism and great service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:06 AM

Hello Yessenia, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

RS
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Richard S.
Park Ridge, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service with Eddie
Eddie in the Service Dept makes the work on the car Smooth
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 02:01 PM

Hello Richard,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
COURTESY AND EXPERTISE
I'M ALWAYS PLEASED WITH THE SERVICE. MOST OF ALL, I'M COMFORTABLE THAT ALL IS DONE AS PROMISED. LOIS MARKEL
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 02:01 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

WF
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Walter F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Satisfied
My experience December 18 was a very good one. I want to thank Lori for going above and beyond for me that day. She was very helpful and patient. We couldn’t find the solution to my problem but she kept making calls and kept looking for solutions. Never gave up.

Thank You Lori
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 02:03 PM

Hello Walter,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that I provided you with an exceptional service experience. Walter I am still working on your charger! I will follow up soon. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy Holidays! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Always helpful and thorough
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 02:03 PM

Hello Jessica,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MM
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Miguel M.
Chicago, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No communication
There’s was no communication during my wait was on the shop for 2 hours and a half for an oil change
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 01:59 PM

Hello Miguel,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
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