EV

EDDY VELLEGA

McGrath City Hyundai

Overall Rating

4.7

(723 reviews)

73

Reviews of EDDY VELLEGA

Verified Customer

Chicago, IL

2016 Hyundai Elantra

01/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

THEY CAN'T FIX MY CAR

CAN'T FIX MY CAR...............................................BUT THEY SURE CAN SELL ME A NEW ONE.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/18/2019 09:42 AM

Hello Paul,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

GV

Glenn V.

Oak Park, IL

2009 Hyundai Genesis

01/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

Battery installed, Replace front brake pads.

Good service & was able to use a service special coupon.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:21 AM

Hello Glenn,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MO

Margie O.

Chicago, IL

2017 Hyundai Sonata

01/15/2019

Service Type: Maintenance

Verified Customer

Category: Service

MOQ

They told me they would get me in and out quickly. They did just that!!! They are very courtesy. I also like that they wash your car with each service.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:29 AM

Hello Margie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

AM

Adrienne M.

Chicago, IL

2002 Hyundai Santa Fe

01/11/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Great service department.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:24 AM

Hello Adrienne,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer

Chicago, IL

2007 Hyundai Entourage

01/09/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good service

They take very good care of my vehicle.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:22 AM

Hello Joy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

JM

John M.

Chicago, IL

2016 Hyundai Tucson

01/08/2019

Service Type: Repair

Verified Customer

Category: Service

Hoping not to have to return to this dealer.

Unfortunately I have lost confidence in their ability to complete even the simplest of repairs.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/08/2019 01:59 PM

Hello John,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

SM

Sharon M.

Chicago, IL

2017 Hyundai Elantra

01/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

?? McGrath Hyundai

Excellent service! Professional service techs. Quick service!

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/08/2019 02:33 PM

Hello Sharon,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer

Chicago, IL

2013 Hyundai Elantra

01/03/2019

Service Type: Repair

Verified Customer

Category: Service

N/A

N/A

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/04/2019 07:22 AM

Hello Victoria,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer

Maywood, IL

2017 Hyundai Elantra

01/03/2019

Service Type: Repair

Verified Customer

Category: Service

5 stars!!!!

Excellent service time efficient and very friendly service employees definitely a recommend

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/04/2019 07:22 AM

Hello Kevyn,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LT

Linda T.

Oak Park, IL

2017 Hyundai Elantra

01/02/2019

Service Type: Repair

Verified Customer

Category: Service

LondaT

Great Employees and Service. Happy New Year Everyone????

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/04/2019 07:23 AM

Hello Linda

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer

Chicago, IL

2011 Hyundai Sonata

12/29/2018

Service Type: Repair

Verified Customer

Category: Service

W

W

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/29/2018 06:55 AM

Hello Matthew,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer

Chicago, IL

2018 Hyundai Elantra

12/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Comfortable

Good customer services !

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/29/2018 06:56 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer

Oak Park, IL

2014 Hyundai Elantra Gt

12/24/2018

Service Type: Repair

Verified Customer

Category: Service

Helpful and Friendly

Service Technician was extremely helpful with all of my questions. The work was done at a reasonable amount of time and I was offered an Uber to work.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:15 AM

Hello Mary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CG

Carmen G.

Chicago, IL

2013 Hyundai Sonata

12/23/2018

Service Type: Repair

Verified Customer

Category: Service

Great service

I brought my car in for routine maintenance, an oil change and yet another recall. Everyone is friendly
I am always satisfied with the quality of the work

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:09 AM

Hello Carmen,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

YR

Yessenia R.

Chicago, IL

2012 Hyundai Sonata

12/23/2018

Service Type: Repair

Verified Customer

Category: Service

Great service

Ed and Chrstine make the place great. They have serviced my vehicle since it was purchased in 2012 and continue to a great job. Thank you for your professionalism and great service.

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:06 AM

Hello Yessenia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

RS

Richard S.

Park Ridge, IL

2011 Hyundai Sonata

12/21/2018

Service Type: Repair

Verified Customer

Category: Service

Great Service with Eddie

Eddie in the Service Dept makes the work on the car Smooth

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 02:01 PM

Hello Richard,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer

Chicago, IL

2015 Hyundai Sonata

12/21/2018

Service Type: Repair

Verified Customer

Category: Service

COURTESY AND EXPERTISE

I'M ALWAYS PLEASED WITH THE SERVICE. MOST OF ALL, I'M COMFORTABLE THAT ALL IS DONE AS PROMISED. LOIS MARKEL

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 02:01 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

WF

Walter F.

Chicago, IL

2017 Hyundai Elantra

12/20/2018

Service Type: Repair

Verified Customer

Category: Service

Very Satisfied

My experience December 18 was a very good one. I want to thank Lori for going above and beyond for me that day. She was very helpful and patient. We couldn’t find the solution to my problem but she kept making calls and kept looking for solutions. Never gave up.

Thank You Lori

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 02:03 PM

Hello Walter,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that I provided you with an exceptional service experience. Walter I am still working on your charger! I will follow up soon. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy Holidays!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer

Chicago, IL

2017 Hyundai Tucson

12/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service!

Always helpful and thorough

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 02:03 PM

Hello Jessica,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MM

Miguel M.

Chicago, IL

2017 Hyundai Elantra

12/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

No communication

There’s was no communication during my wait was on the shop for 2 hours and a half for an oil change

Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/21/2018 01:59 PM

Hello Miguel,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

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