EV

EDDY VELLEGA

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

JL
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Jane L.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Brand new to McGrath with an old Hyundai
I was a loyal customer at another Chicago area Hyundai dealer until 2017 when I had a bad experience in the service department and no one responded to my complaint. Needing to try another place, I looked online and found McGrath. It was easy to make a service appointment, a problem at the previous dealership when they decided that they would no longer take oil change appointments. I was quickly greeted at McGrath upon arrival.The service advisor reviewed my previous records and made recommendations regarding what services were needed. He showed me a quiet place to wait and work. The work on my car was completed before the promised time. My 2008 Hyundai Elantra is a great car and now I have found a great place to have it serviced. Thanks for your help.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/07/2018 01:56 PM

Hello Jane,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

NP
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Noel P.
Schiller Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Sales may sell the first car but service sells every car after that. Ed is a great person to deal with.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/01/2018 08:05 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LW
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Linda W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Much Improved!
My experience at this dealership in the past has ranged from fine to downright awful. This time It was greatly improved. I was greeted warmly and sincerely. I was not pressured into purchasing additional services. Quite the opposite, the person checking me in suggested less service was needed. What a concept! He listed to me and whatever concerns I had, reminded me I had some recall service coming, and took care of everything well. Consider yourself redeemed!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/30/2018 03:17 PM

Hello Linda,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

GD
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Gary D.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ed velaga
Great service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/30/2018 03:14 PM

Hello Gary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LM
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Linda M.
Elk Grove Village, IL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Ed V is the heart and soul of the service dept. Professional and knowledgeable
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/30/2018 03:18 PM

Hello Linda,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

BG
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Bruce G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
A Real Warranty
Got a check engine light on my 9 year old Tucson so took it to the dealer to find out what was wrong. Turns out the transmission was failing but under the 10 year, 100k mile warranty all was covered at no cost to me. Great to have a real warranty. Also the service people were very nice.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/25/2018 08:10 AM

Hello Bruce,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that  Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MC
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M C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Honest trustworthy service
I am a longtime customer who is always satisfied with service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/20/2018 07:26 AM

Hello Mrs. Cozzi,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

TG
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Tito G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Eddy Vellega in customer service was awesome!!! Best service I have ever received from a car dealer. McGrath Hyunday should be proud to have an employee of Eddy’s caliber.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/06/2018 06:14 AM

Hello Tito, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LM
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Linda M.
Chicago, IL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worker
Good work
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/02/2018 07:29 AM

Hello Linda Mackey,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

GG
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Gerard G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
personalized service
treated as though you are the most important customer of the day!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/30/2018 05:07 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

KV
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Karen V.
Elmwood Park, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Repair
Confidence
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2018 10:42 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CP
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Charlene P.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Advisors
Charlene P.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2018 07:01 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Charlene provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MS
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Mary S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Orientated Compamy
The staff is very friendly and knowledgeable. Work is done efficiently and quickly.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2018 07:01 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LM
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Laura M.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The attention from the Service department it was excellent, great service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2018 07:10 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

KM
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Karina M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing service
My car had an engine recall needed new engine took it in thinking it was going to be in service for weeks. Eddie at Hyundai mcgrath got me out of there in less then 2 weeks car is good as new! Very great customer service no complains at all overall sstisfied. Most definitely will continue getting my car services at that location.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/14/2018 10:24 AM

Hello Karina,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
always helpful
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/11/2018 11:14 AM

Hello, Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Kindest Regards, Loredana R. Giotta Hyundai Customer Specialist Lgiotta@McGrathCity.com 773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Car was serviced quickly and with care! They even washed it for me!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/11/2018 07:40 AM

Hello, Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Kindest Regards, Loredana R. Giotta Hyundai Customer Specialist Lgiotta@McGrathCity.com 773-889-9090 Ext. 3767

Employees worked with

JG
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Jose G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service, excellent
Good
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/01/2018 07:15 AM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

TB
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Therman B.
Maywood, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely, Professional & Nice...
Going there is like being at home, so comfortable
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/01/2018 07:16 AM

Hello Therman,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LF
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Lonell F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
great service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/30/2018 03:31 PM

Hello Lonell,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
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