CH

Christian Hanson

Service Advisor

Mike White Ford of Sandpoint

Overall Rating

4.7

(49 reviews)

69

Reviews of Christian Hanson

GB

GERALD ALAN B.

Dover, ID

2018 Ford Escape

07/07/2023

Verified Customer

8

Category: Service

excellent work and done in good time

they do excellent work and in very reasonable time

Haley B. from Mike White Ford of Sandpoint responded on 07/14/2023 08:05 AM

Thank you so much for your kind words, Gerald Alan. We strive to provide the highest quality of service in an efficient and timely manner, so we're glad to hear that we exceeded your expectations. We hope you have a fantastic experience when you visit us again!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Airway Heights, WA

2020 Ford F-150

07/06/2023

Verified Customer

10

Category: Service

Wonderful

Always fast service and friendly customer service. Thank you Mike White Sandpoint

Haley B. from Mike White Ford of Sandpoint responded on 07/07/2023 11:30 AM

Thank you for your kind words! We strive to give every customer a fast and friendly experience. We are grateful for your business and look forward to serving you in the future.

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Ponderay, ID

2019 Ford EcoSport

06/29/2023

Verified Customer

10

Category: Service

Fantastic !

Prompt and professional …

Haley B. from Mike White Ford of Sandpoint responded on 07/07/2023 11:30 AM

Thank you for your kind words! We are so pleased to hear that your experience with us was prompt and professional. We strive to provide excellent service and we're glad you felt that way. We value your business and we look forward to serving you in the future!

Employees worked with

Christian Hanson

Service Advisor

WJ

WAYNE J.

Priest River, ID

2017 Ford Super Duty F-350 SRW

06/20/2023

Verified Customer

10

Category: Service

Outstanding service

Your service dept. was outstanding. Very helpful and understanding. Traveling over 80 miles and finding out that you’d need to have our truck overnight, giving us a loaner car made all the difference. We will recommend you hands down

Haley B. from Mike White Ford of Sandpoint responded on 07/07/2023 11:29 AM

Thank you for your kind words, Wayne! We are so glad that you had a great experience and that our loaner car made such a difference. We are committed to providing our customers with the best possible service and it’s wonderful to hear that your visit was a success. We hope you will come back to Mike White Ford of Sandpoint in the future!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Sandpoint, ID

2019 Ford Ranger

06/12/2023

Verified Customer

10

Category: Service

Excellent service during a visit for scheduled service.

Both scheduling and completion of service went smoothly. Helpful service technicians provided necessary information throughout my visit.

Haley B. from Mike White Ford of Sandpoint responded on 07/07/2023 11:29 AM

Thank you for the 5-star rating and for taking the time to provide feedback! We're so pleased that our service technicians were able to provide the information you needed and that your experience was smooth from start to finish. We look forward to seeing you again soon!

Employees worked with

Christian Hanson

Service Advisor

WS

WAYNE S.

Moyie Springs, ID

2016 Jeep Cherokee

04/13/2023

Verified Customer

9

Category: Service

Jeep

Everything was fine.

Haley B. from Mike White Ford of Sandpoint responded on 04/13/2023 04:04 PM

Thank you for your review, Wayne! We're glad to hear that your experience with us was satisfactory. We hope to see you again soon!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Dover, ID

2022 Ford F-150

04/07/2023

Verified Customer

5

Category: Service

The experience with the service rep was not good.

I purchased the 2022 F150 in August 2022 and it had about 2800 miles at servicing time. A couple of small things were not working (compass on dash, slightly misaligned driver door). The service rep told me no less than four times during check-in and checkout that Mike White was not Ford Motor Company and Ford would have to decide whether to pay for the fix. If that is true (and I don’t think it is), I need to rethink over 40 years of owning Fords. The service rep seemed to be new because several small mistakes and some coaching by the other service rep.
To summarize, the work was well done as usual, the service rep experience was not good.

Haley B. from Mike White Ford of Sandpoint responded on 04/10/2023 11:09 AM

Anonymous, thank you for reaching out and letting us know about your experience. You were correct, the advisor that worked with you hasn't been on our team as long as some of the others.

However, the information that they provided was correct. All warranty concerns have to be verified by a certified Ford technician and then submitted to Ford. As a dealer, we do our best to advocate for our customers but at the end of the day, the ultimate decisions are made by Ford if they decide that it is a warrantable concern.

We hear your frustration and will work with the team to train further and continue to advocate on behalf of our customers for all warranty concerns.

Employees worked with

Christian Hanson

Service Advisor

DM

DAVID M.

Hope, ID

2013 Ford F-150

04/01/2023

Verified Customer

9

Category: Service

Great service!!

Only place I go. Professional, courteous. What more do you need?

Haley B. from Mike White Ford of Sandpoint responded on 04/03/2023 08:21 AM

Thank you for your 5-star review, David! We are so glad to hear that you have had a great experience with us and that you keep coming back. We strive to provide the best customer service and we are glad that you have noticed. Thank you for your loyalty!

Employees worked with

Christian Hanson

Service Advisor

JH

JAMES DONALD H.

Portland, OR

2019 Ford Explorer

03/31/2023

Verified Customer

10

Category: Service

Excellent Service - Good Work, Personable, Efficient

A "Forever Warranty" I obtained when purchasing the 2019 Explorer required me to obtain comprehensive servicing and inspections every 5,000 miles or every 5 months...whatever occurs first. We have over 80,000 miles so we have obtained many a considerable number or comprehensive servicing/inspections...and virtually all have occurred at Mike White Ford. Routinely, the service personnel are hard-working, efficient, personable and very understandable when they explain the servicing information ... and the servicing typically costs $50-$65...which is reasonable.
Jim Hughes

Haley B. from Mike White Ford of Sandpoint responded on 03/31/2023 01:07 PM

Thank you for your kind words, James! We are so glad to hear that you have had such a positive experience with us over the past 80,000 miles. We strive to provide excellent service and we are glad that we have been able to meet your expectations. Thank you for choosing Mike White Ford of Sandpoint!

Employees worked with

Christian Hanson

Service Advisor

TM

TIMOTHY M.

Post Falls, ID

2018 Ford F350

03/10/2023

Verified Customer

10

Category: Service

Great Service!

They got me in weeks before all the other Ford dealer service departments would and repaired. We accidentally opened the sunroof when it was frozen and broke the tracks and rails and it would no longer close, with snow in the forecast I called every dealer service department in the Spokane, Coeur d Alene area and they were all unwilling to help. Many thanks to the crew at Mike White Ford of Sandpoint. They will be my go to service center for my F350.

Haley B. from Mike White Ford of Sandpoint responded on 03/13/2023 04:29 PM

Timothy, thank you for the great review. We're so glad that we were able to take care of your sunroof and make sure that things were working in tip-top shape! Thank you for choosing Mike White Ford of Sandpoint!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Clark Fork, ID

2017 Ford Super Duty F-350 SRW

02/27/2023

Verified Customer

0

Category: Service

Upsale

Took in a work vehicle for a diagnostic on heating system. While there I asked if they could look at/repair a slow leaking tire. I was advised that "the tire could not be repaired due to a nail in the sidewall" and was graciously given a quote of over $400 for a new tire (studded). I later pulled the tire, found the nail/leak (not in the sidewall and not in the shoulder) and took to a local gas station for repair. The cost...$25.
Thanks but no thanks for the upsale. I'll be doing business elsewhere with our 7 vehicles.

Employees worked with

Christian Hanson

Service Advisor

RD

RYAN D.

Sandpoint, ID

2022 Ford Bronco

02/20/2023

Verified Customer

10

Category: Service

Quick and Professional

Very happy with quick and professional service. All needs met and would recommend.

Haley B. from Mike White Ford of Sandpoint responded on 02/27/2023 04:26 PM

Ryan, thank you for the positive review! Quick and professional is always what we strive to be. Thank you for choosing Mike White Ford.

Employees worked with

Christian Hanson

Service Advisor

CA

CAROLYN A.

Sagle, ID

2015 Ford Explorer

02/15/2023

Verified Customer

8

Category: Service

Very good service

Took our Explorer in for recall work. They estimated it would take a few hours so we dropped it off. It ended up taking twice as long, but they did contact us and we still picked it up same day. When my husband got in, the driver's door didn't want to shut for some reason. He didn't see anything obvious and after a couple tries, it shut. He took it to run an errand and when coming back to the car, opened the door and the chrome strip fell off the door latch. He'd never had issues with it before so he drove back to the dealership. They at first denied that they had caused it, and my husband didn't accuse them, but said it was quite a coincidence since we'd never had an issue with it. They ended up replacing the part at no charge as a courtesy. Very much appreciated

Haley B. from Mike White Ford of Sandpoint responded on 02/16/2023 11:25 AM

Carolyn, thank you for the 5 star review. We're so glad that we were able to take care of the recall and the chrome strip for you. Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

EB

ERNEST B.

Clark Fork, ID

2010 Lincoln MKS

02/10/2023

Verified Customer

10

Category: Service

Emergency Handled

I came into the Dealership with an emergency repair. The problem was identified in 1.5 hours and I was on my way. Communication throughout the process was exactly as promised, very important to me. I worked for Ford Motor Co. for 30 years and became familiar with many Dealerships during that time. In my opinion Mike White Ford is second to none.

Haley B. from Mike White Ford of Sandpoint responded on 02/16/2023 11:24 AM

Ernest, thank you for your kind words! Your experience speaks volumes and we're so proud to be able to serve! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

HJ

HEIDI J.

Sandpoint, ID

2019 Ford F-150

02/09/2023

Verified Customer

10

Category: Service

Best Ever!

Mike White of Sandpoint is the best every!! Everyone is so incredibly friendly and helpful and extremely patient. I appreciate each and everyone of them for all their hard work! I’m a customer for life. Service department Rocks! Sales team is amazing! Management is incredible!

Haley B. from Mike White Ford of Sandpoint responded on 02/16/2023 11:24 AM

Heidi, thank you for the amazing review! We're so proud of our team and glad that you had such a great experience! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

SH

SHAWN H.

Sandpoint, ID

2016 Ford Super Duty F-250 SRW

02/02/2023

Verified Customer

10

Category: Service

Excellent Service Department

I am very happy with the service department. They provided shuttle service and fixed my truck faster than estimated. I am not used to such high level service from a dealer, I will be back.

Haley B. from Mike White Ford of Sandpoint responded on 02/08/2023 03:19 PM

Shawn, thank you for the excellent review! We hope that you do get used to a high level of service because you deserve it! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

DM

DAVID CHRISTOPHER M.

Priest River, ID

2013 Ford Escape

01/31/2023

Verified Customer

10

Category: Service

Wife's car serviced

Was in & out in about an hour and half

Haley B. from Mike White Ford of Sandpoint responded on 01/31/2023 02:54 PM

David, thank you for the 5 star review! We're glad that your service experience was fast and pleasant! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

JH

JAMES DONALD H.

Portland, OR

2019 Ford Explorer

01/30/2023

Verified Customer

10

Category: Service

Excellent Service - Good Work, Personable, Efficient

I purchased a 2019 Ford Explorer from Rokstad Ford just before it was purchased by Mike White Ford. My purchase included an obligation to get a routine servicing for the Explorer every 5,000 miles or every 5 months...which ever occurs first.
The vehicle now has about 80,000 miles so we have had many many many servicing appointments which have been very good. Mike White Ford is excellent at making appointments and honoring the appointment time. The servicing personnel I deal with every time are very efficient, personable, informative and practical . The servicing takes about 1 hour exactly every time, the servicing observations and improvements are explained to me right after the work is done and the price charged ($50-70) is very reasonable. Thank You Very Much!!!
Jim Hughes

Haley B. from Mike White Ford of Sandpoint responded on 01/31/2023 02:53 PM

Jim, thank you for the excellent review. Your words mean the world to us and we're so grateful that you continue to give us the opportunity to serve you. We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Sandpoint, ID

2016 Jeep Cherokee

01/07/2023

Verified Customer

5

Category: Service

Took care of what was needed

Service was fine

Haley B. from Mike White Ford of Sandpoint responded on 01/09/2023 04:20 PM

Anonymous, thank you for the positive review! We hope to earn that 5th star on your next experience with our team!

Employees worked with

Christian Hanson

Service Advisor

AS

ANDREW S.

Spokane, WA

2016 Ford F-150

12/23/2022

Verified Customer

10

Category: Service

Sunroof and headlight issue

The service at Mike white Sandpoint was awesome they fixed what corwin said was 3400$ repair for 400$
. I had an usual issue where one headlight was not working. I brought it to a regular non dealer mechanic and he charge me 300$ and said I can’t fix this it’s a body control module replacement needed.
He suggested go to dealer, went to corwin ford and the charges me 2200$ to replace the headlight. It didn’t not fix it. The refused to refund me and said we need to replace the body control module. Which I expressed the time I brought the truck in. Corwin Ford is horrible.

Haley B. from Mike White Ford of Sandpoint responded on 01/02/2023 02:38 PM

Andrew, we're so sorry to hear that you had a difficult time getting your headlight issue sorted. But we're so glad that we were able to get it taken care of for you! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

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