I have purchased two vehicles from this dealership I can personally say they are the very best dealer
for me and my salesman Bob Leigh-Manuell has my 5 star rating and finance department made our experience worth the trip to buy our new car and after we were almost finished the manager came out and congratulated us on our new car purchase and told us if we had any issues his door was always open I really professionalism we got there yesterday Thank you for very enjoyable purchase
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I am from out of town. About an hour away from home and I had a flat. I went to Van Horn where I ha
d bought my car and even thu I had no appointment and they were very busy. They took the time to take out the tailor whatever and plug the tire so I could get home. It's been a week now and plug is still tight and holding I feel secure driving. For some reason I am not able to move from 4 to a 5 star rating as deserved.
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I was, absolutely, blown away by the quality of service that we received here! Will was very knowledg
eable, extremely helpful, warm, and inviting. He took amazing care of us throughout the entire process! He really made sure we got the most out of our purchases in every which way. He was able to help me choose a car that was perfect for me. I had no idea what I wanted nor where to start. He showed me a great vehicle with impressive safety features for driving around my two year old son. The thought he put behind which vehicles to choose to show me had me feeling very well taken care of (and thoroughly impressed). He truly cared and put in the work to find us the best vehicles! We, absolutely, loved him! We will be recommending him to anyone that needs a vehicle from now on!
Kalib was our finance manager. He, also, really worked hard for us and impressed us with his customer service. The amount of effort he put into helping us drive away with two family cars in one day was SO appreciated. He and Will helped us get the best deals possible and took care of us in such a genuine manner. We did not feel pushed or pressured to finance in any way that we were not wanting/planning to. We were provided with options and they let us take the steering wheel after that. The feeling was very much that they wanted us to get the best out of every aspect that they had to offer us.
The entire staff there was amazing throughout our vehichle buying process. It was such a friendly and warming environment. Everyone was so kind and friendly with our son while we were there. Chatting with him, bringing him snacks, and saying hello as they walked by. And the hospitality towards us was, also, very much present. We felt comfortable and welcomed the entire time!
I've never had a vehicle buying process be so personable and efficient! We are extremely happy with the customer service we received and will definitely be back!
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Futures Hyundai is the place to take your Hyundai vehicle for service. Maribel was my advisor and she
was professional throughout the entire process of my car getting diagnosed. She let me know when she would be going to lunch and that she would be getting in contact with me when she returned for any update status. Advisors at other Hyundai dealerships promise they will do this and never do. The customer ends up having to call. Also, they have the best mechanic foreman, Jefte. I have known him for a few years and he has always be honest-> something you don't find at the majority other dealership repair centers. Plus, you don't have to wait 1+ month to make an appointment. I got mine 1 1/2 weeks out. Lastly, just a few walking blocks from the dealership, there is a shopping center(Veranda) and a movie theater, so you are not stuck waiting at the dealership being bored.
Now, on the minus side, I do wish they had tables in their waiting area for people who have laptops. I didn't check if they offered free wifi, but I didn't see any signs posted so I assume no. There is a TV and a machine that offers free coffee and latte's. Be careful though because the lattes come with a lot of sugar! I am waiting for a survey to be sent to me so I can give Kudos to Maribel and Jefte.
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The sales team works hard to get you the best price they can, the service team is just amazing! Every
one is so friendly, I will never take my car anywhere else other than wright way!
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