business image

Betten Baker Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 Reviews)
79
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
13
Total ReScores
4.4
ReScore Average
79
Net Promoter Score ®

Business Details

About

The service center at Betten Baker Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Betten Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. The service center at Betten Baker Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Betten Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(231) 759-5900

Business Hours

Mon
7:30 AM - 7:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2477 Henry Street Muskegon, MI 49441
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 Reviews)

CC
gravatar
Clayton C.
Muskegon, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/29/2024
2
Category: Service
Generally good - when you finally get an appointment
Bought my Santa Fe there brand new. They were great with service until about a year ago. Now I have to wait 7 weeks to get a diagnostic on my vehicle. The engine light is on. I have a warranty.

I'm looking for a new vehicle but I want reliable service for it. Not Betten currently. They have to address the service staff issue or get better management.

PJ
gravatar
Paul J.
Muskegon, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/06/2023
2
Category: Service
They are terrible at communicating
I have always taken my car to them for oil changes, but when I had to take it in to be fixed, it was like they didn't care at all. You can call them, but it's very rare that anyone actually answers. You can leave a voicemail, but I never received a call back when I did so. They don't even call to let you know that your car is ready to pick up. The lack of communication is from them is infuriating. I won't be taking my car there again unless it is something that is covered under the warranty.

DF
gravatar
Daniel F.
Spring Lake, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/17/2023
0
Category: Service
frequently disappointed
I own 2 Hyundai Santa Fe's and have owned another in the past. It has been my intention to replace our present vehicles with Hyundai Palisades in the near future but I'm reconsidering that decision based on my service experience at Betten Hyundai. My wife's car (2014) had an issue last week. It wouldn't start so we had it towed to Betten for repair. It was "diagnosed" as a failed alternator and dead battery. It took 2 days for them to repair and return the car to us. We then drove it to Detroit for the weekend and it had an unusual engine noise that we hadn't heard before. We returned the car to the dealership 2 days ago and they "diagnosed" a problem with the linkage. WHAT? How did this happen? So soon after it was serviced at the same place? She was told that the repair would take several days but they wouldn not charge for the labor (I should hope not)! She asked for a courtesy car while the repairs were performed and was told that one would be available the next day ( it wasn't), but she was told she was "first on the list." I called for an update today but the service tech was at lunch and unavailable for an update. When I inquired about the courtesy car the "service dept manager" was surprised at my request and questioned who would make such an offer because these vehicles were reserved for Hyundai warranty work only. Well, we weren't lying !!!!!! I then asked to speak to the general manager and was told that they didn't have one. i then requested a phone call from the general manager of all of the Betten-Baker dealerhips, only to be informed that they didn't have one of those either. I then requested a call from one of the owners and this request was denied as well! So much for customer satisfaction. I'll be voicing my displeasure with Hyundai corporate customer service. I will reconsider my decision to replace either of my cars with another Hyundai. My Auto Import is nearby and I have never been disappointed with their service (my children own Subaru's).

JD
gravatar
Jeff D.
Spring Lake, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/22/2022
0
Category: Service
Warranty Denial
Betten Baker Hyundai in Muskegon, MI denied the claim on my car for a manufacturer's defect. Overall it was a very disappointing experience. As a result, I will never do business with them again, and I won't ever purchase another Hyundai again. They denied it because I didn't have 100% of all of my maintenance done at their shop. I had some oil changes done at other places...so they wouldn't do anything with my Warranty claim, and as a result, Hyundai wouldn't reimburse me for a repair that I had done at a certified independent mechanic.

Verified Customer
Muskegon, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Satisfied
Good
John O., Parts and Service Director from Betten Baker Hyundai responded on 04/06/2022 04:40 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, [and] the 5 star review you gave us! 

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

SK
gravatar
Sharon K.
Holland, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil change and maintenance
The employees were very knowledgeable, kind and patient. They went out of their way to please me.
The waiting area was very clean and the seating was spacious so that we feel comfortable and not too close to other people.
John O., Parts and Service Director from Betten Baker Hyundai responded on 04/05/2022 05:22 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, the nice comments, [and] the 5 star review you gave us! 

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

AC
gravatar
Adriel C.
Muskegon, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
This is the only place I will take my Hyundai
When I schedule to get my car in, it’s always within the next day or so.
They are always updating you on what’s going on with your car via texting and calls. They tell you the price up front and what other issues they may see, so you’re never questioning what the cost might be when it’s done. They are polite and professional. I always take my car to them, and always have will.
John O., Parts and Service Director from Betten Baker Hyundai responded on 03/30/2022 04:53 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, the nice comments, [and] the 5 star review you gave us! 

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

DL
gravatar
David L.
Muskegon, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Error Code Repair
Rick (my service advisor) was awesome! Great communication and service.
John O., Parts and Service Director from Betten Baker Hyundai responded on 03/29/2022 04:35 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, the nice comments for Rick, [and] the 5 star review you gave us! 

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

JW
gravatar
Jeff W.
Muskegon, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Continued excellence
Over four years of entrusting my Sonata to Betten Baker Hyundai have resulted in service that exceeds expectation. Each member of the team has provided quality service, insight, and execution over the 190 miles the Sonata has rendered. All interactions, maintenance, and suggestions have resulted in quality results.
John O., Parts and Service Director from Betten Baker Hyundai responded on 03/29/2022 04:34 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us! 

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

TS
gravatar
Taylor S.
Grand Haven, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Feiendly
Very friendly very fast
John O., Parts and Service Director from Betten Baker Hyundai responded on 03/22/2022 04:52 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, [and] the 5 star review you gave us! 

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

DW
gravatar
Don W.
Muskegon, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Top notch!!!
Ready, willing and able to provide Top Notch service.
John O., Parts and Service Director from Betten Baker Hyundai responded on 03/17/2022 04:52 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, the nice comments, [and] the 5 star review you gave us! 

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Verified Customer
Muskegon, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding Service
Great dealership with an exceptional service department!
John O., Parts and Service Director from Betten Baker Hyundai responded on 03/09/2022 05:15 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, [and] the 5 star review you gave us! 

* I'm trying to get more convenient.  Need to find, hire and train a few more and then we could expand the hours.  I completely agree with your comments.

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

SV
gravatar
Suzanne V.
Dalton Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
Outstanding timely service. Always customer oriented
John O., Parts and Service Director from Betten Baker Hyundai responded on 03/07/2022 06:59 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, the nice comments, [and] the 5 star review you gave us! 

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Verified Customer
Montague, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
Great people and great service for a great car!
John O., Parts and Service Director from Betten Baker Hyundai responded on 03/05/2022 04:09 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, the nice comments, [and] the 5 star review you gave us! 

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

CW
gravatar
Catherine W.
Grand Haven, MI
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
excellent
all good
John O., Parts and Service Director from Betten Baker Hyundai responded on 02/28/2022 09:46 AM

Thank you for taking time to review our Hyundai Service operation.  We truly appreciate your business here, [and] the 5 star review you gave us! 

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.