SOFTWARE GLITCH
January 4, 2025, I purchased a 2025 Hyundai Tucson Hybrid, Limited trim. This car is a pleasure to drive and has excellent features. However, there is one feature that could prove dangerous to a driver using the cruise control.
The care has a “driver attention warning system” that will disengage the cruise control if the cabin camera, located on the steering column, is inadvertently blocked. When on the highway I tend to put my hand at 11 o’clock or 1 o’clock on the steering wheel. Doing so blocks the camera and disengages the cruise control. The car slows down immediately and, when on the freeway, creates a danger from the driver behind me. The software stipulates this warning system can be turned off, but the software does not honor that option when selected. Additionally, if I am wearing sunglasses with a heavy tint, the cruise control does not stay engaged. Obviously, a very frustrating experience.
I have had numerous conversations with the dealer and have had two conversations with Hyundai USA, both of which were elevated to a higher level, with no results. This appears to be a simple software fix of letting the driver select this option (turn off driver assistance) and having the car respond to this action. If this is important to you, do not buy this car.