We're sorry to learn of your experience, James. We have forwarded your communications to the appropriate team and they will be looking into your concerns further. Thank you. ^cc
We're sorry to learn of your experience, John. We have created a case and forwarded it to the appropriate team. They will be in touch with you to further discuss your concerns. Thank you. ^cc
We're very sorry to learn of your experience, Hermann. We have created a case and assigned it to one of our corporate representatives, Alejandra, who will be in touch with you shortly to further discuss your concerns. Thank you. ^cc