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SureCritic / Tuttle Click Hyundai
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Tuttle Click Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(51 Reviews)
83
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Score Details

5 stars
87%
4 stars
8%
3 stars
1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
24
Total ReScores™
4.8
ReScore™ Average
83
Net Promoter Score ®

Business Details

Categories
Contact
(949) 472-7400
No Business Hours Provided

Business Hours

* No Time Zone Provided
38 Auto Center Drive Irvine, CA 92618
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(51 Reviews)
Write a Review
Recent Reviews
Verified Customer
Rancho Mission Viejo, CA
2022 Hyundai Ioniq 5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customerVerified Customer
10
Category: Sales
Excellent service!
Excellent service!
SS
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Sami S.
El Cajon, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customerVerified Customer
9
Category: Sales
Best one ever
Good customer service and good communication
EG
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Erica G.
Anaheim, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customerVerified Customer
10
Category: Sales
So happy with my purchase
Tuttle click gave a great deal and I am super happy with the purchase of my new vehicle, it exceeded my expectations in every way. The staff was super knowledgable and made the whole transaction super easy. Thank you s much
HT
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Habib T.
San Clemente, CA
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Sales
Great experience
Great job by Mr. Soleman who went the extra mile to please a returning customer of 10+ years
Employees worked with
avatar
MICHAEL BALDAWY
Internet Sales Manager
LN
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Ladan N.
Irvine, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Sales
Quick thank you to Alex
We had a great experience with Alex! He was super helpful and nice and took his time to give us all the information. Definitely made the purchase because of him and will make sure to come back in the future.
RT
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Ronald T.
Irvine, CA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
9
Category: Sales
I knew what I wanted and Tuttle Click Hyundai provided.
I knew what I wanted and Tuttle Click Hyundai provided.
The staff was knowledgeable and provided all the answers to my questions.
The entire process was handled with extreme professionalism and I was not pressured into adding any markups or Add-ons that I didn’t want.
FS
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Farhan S.
Lake Forest, CA
2022 Hyundai Ioniq 5
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customerVerified Customer
6
Category: Sales
Addressed my concerns
Had a good conversation with Blair and Michael after I gave my initial feedback. Things have been difficult there because of COVID which I can understand. At least if you voice any concerns they're willing to go the extra mile to make things right so I appreciate that and none the less I think the car is great so I'm happier with my experience now.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2022
1
Category: Sales
Salesmen are uninformed; Mousa (finance) was great
Salesman didn't explain any features of the car or answer our questions during test drive or right after. Not clear if it's ignorance or laziness. After sales care has been terrible too with getting completely ignored with no response to answer texts or emails with questions about the car.

Mousa (the finance manager) was great though. Very polite/funny, not pushy and very helpful in making the final part of the transaction go smoothly.
BLAIR M. from Tuttle Click Hyundai responded on 01/18/2022 09:33 AM

Good Morning Farhan,

Thank you for spending the time to complete our survey.  Customer service is very important to us so obviously I'm very concerned and shocked to hear about your experience.  If possible I would like the oppotunity to speak with you regarding the seperate issues.

I can be reached direct at 949.433.5203

Regards,

Blair Morrison
General Sales Manager
Tuttle Click Hyundai

BLAIR M. from Tuttle Click Hyundai responded on 01/22/2022 11:14 AM

Farhan,

Thank you very much for the rescore.

Don't hesitate to let me know if you ever have any questions or concerns.

Regards,

Blair

Employees worked with
avatar
MICHAEL BALDAWY
Internet Sales Manager
KS
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Khaldoun S.
Irvine, CA
2022 Hyundai Ioniq 5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
verified customerVerified Customer
10
Category: Sales
Keith and Mosa are the best
The team I interacted with are combined of 3: Keith the Sales Guy, Ahmad the Sales Manager and Mosa the finance. All were above excellent. I did deal with other dealers in the past but those guys are uncomparable. They are helpful, knowledgeable, flexible and cooperative. I really appreciate this team very highly and recommend them to anybody.
ML
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Maryam L.
Laguna Hills, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customerVerified Customer
10
Category: Sales
Convenient Experience
My experience at this dealership was very good, the rep was helpful and and the transaction went so smoothly and quickly.
Employees worked with
avatar
MICHAEL BALDAWY
Internet Sales Manager
EC
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Eun C.
Tustin, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Category: Sales
Convenient Experience
Was easy to make my decision with the reps and was helpful in guiding me throughout the process.
Employees worked with
avatar
MICHAEL BALDAWY
Internet Sales Manager
CF
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Connor F.
Irvine, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
verified customerVerified Customer
10
Category: Sales
Blair is great
Overall great experience. I have been here before and they once again did not disappoint.
MN
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Mark N.
Irvine, CA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customerVerified Customer
10
Category: Sales
Palisade Really Nice
Great product.
HS
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Ho Keun S.
Irvine, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
verified customerVerified Customer
10
Category: Sales
Santafe is mine
A staff member prepares all answers and waits for my questions.
He knows how to sell his.
SB
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Sharon B.
Mission Viejo, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customerVerified Customer
10
Category: Sales
Got the car I wanted!
Happy with service!
CL
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Cheryl L.
Mission Viejo, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Category: Sales
Great Experience
The process for purchasing my new Hyundai in your Irvine, CA location was great. The staff was courteous and accommodating.
Recommended
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